JUNE 4-6, 2024
Orlando, FL

Loyalty Expo Conference Assistance

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The Premier Event for Customer Loyalty and CX-focused Brands, Technologies, and Agencies

Loyalty Expo 2024

The premier conference, networking event, and expo focused on customer loyalty and customer experience.

Presented by Loyalty360, the association for customer loyalty, Loyalty Expo will provide the knowledge and best practices necessary to guide your team
and brand on your customer loyalty journey. Join the top event where attendees learn from the best-in-class brand leaders, technologists, and service
providers you need in a rapidly evolving customer loyalty landscape.

Featured at Loyalty360’s Loyalty Expo:

Sessions:

Loyalty Expo will feature sessions and workshops that capture critical elements of the customer loyalty journey. Presentations will focus on case studies, best practices, and actionable advice for brand marketers to build, drive, and sustain a holistic customer loyalty strategy.

View Agenda

Loyalty360 Awards:

The Loyalty360 Awards are the most coveted awards in customer loyalty. With an emphasis on objectivity, the Loyalty360 Awards recognize brands building lasting and profitable relationships with customers. During Loyalty Expo, brand finalists will deliver presentations, with attendees voting for winners in each category.

Learn More

Networking:

Loyalty Expo brings together hundreds of marketers from all over the world. Our Loyalty Expo app, receptions, brand-only meetings, and off-site events throughout the conference allow attendees to connect with peers before and during the conference.

View Conference Events

Technology + Service Providers:

Attendees will have access to Loyalty Expo’s exhibit hall and technology + service showcase sessions, featuring the latest technologies, platforms, and services from supplier partners that can support and complement your brand’s loyalty efforts.

View Sponsors

Featured 2024 Speakers

Lili Minjares

Sr. Manager Hilton Honors
Marquita Ferguson

VP - Digital Director of Preferred Rewards for Business
Lindsay Smith

Sr. Growth Marketing Manager
Keith McLellan

Group Director of Digital Strategy and Customer Experience
Sabine Schroeder

VP of Commercial Excellence
Renee Doerre

Senior Director of Loyalty
Ashlee Regan

Sr. Director Technology
Carolyn Hynds

VP Marketing - CRM & Member Engagement Avion Rewards
Emily Mikus

Sr. Director of Loyalty Strategy
Meghan Mulleady

Brand Manager - Loyalty Strategy
Daniel Audisho

Director - Loyalty Strategy & Program Insights
Dave Van Saun

VP of CRM and Ancillary
Ryan McGrath

EVP Digital and Marketing Innovation
Barbara Ann Hagen

Vice President - Sales and Marketing
Asif Akhtar

Senior Marketing Manager
Karen Szarvas

Sr. Director of CRM and Loyalty
Walter Rodriguez

Vice President – Marketing and Operations
Carly Lee

Director of Membership Strategy & Experience

SEE COMPLETE LIST OF SPEAKERS HERE View Conference Agenda Apply to Speak at Loyalty Expo

Brands that have attended loyalty360 conferences

Loyalty Expo is an event for mid- to senior-level individuals across all industries. Attendees from countries around the
world attend Loyalty Expo, making it THE event for companies looking to enhance their customer loyalty efforts.

Attendees include leaders, executives, and
directors focused on:

Customer Loyalty and Customer Experience
Customer Engagement
Customer Loyalty Programs and Strategies
Incentive and Reward Design
Personalization
Data and Analytics
Customer Loyalty Platforms, Technologies, and Services
CRM
Mobile Engagement, Communications, and Payments
Voice of the Customer
Customer Advocacy
Employee Engagement
B2B Customer Loyalty
Corporate Social Responsibility

Registration Information

Each year, Loyalty Expo brings together leaders from the entire customer loyalty landscape:

450+ Attendees

Over 40% VP, SVP, and C-Suite Level Executives

60+ SPEAKERS including best-in-class brands and thought leaders

3 DAYS of sessions, workshops, and networking events

ATTENDEE TESTIMONIALS

"Over the years, our team at Scene+ has benefited greatly from attending Loyalty Expo. It is a terrific forum to learn from industry leaders, share best practices between industries and markets, and get additional insight into consumer perspectives. The learnings we gathered helped shape our strategy and have contributed to our momentum transforming Scene+ and the loyalty landscape."

Mathew Seagrim, Senior Vice President, Scene+

"Loyalty Expo is truly the meeting ground for connected loyalty leaders across industries. There is no other space hyper-focused on the loyalty mission like this annual event, where new connections and ideas have inspired our brand every year in attendance."

Ryan Draude, Head of Loyalty/CRM for Giant Food

"At Loyalty Expo, we can learn from industry leaders and dive into important subjects to better understand what customers value and how to build loyalty. These important insights elevate our team as we build digital systems that contribute to a world-class customer experience for Overstock shoppers."

Jimmy Budnik, Vice President of CRM at Overstock

"I enjoy attending Loyalty360’s Loyalty Expo because of the diverse opportunity to learn and engage with other brands from the sessions and discuss new challenges through great peer conversations. Nowhere else will you find such a passion and energy specific to loyalty that spans from brands with tried and true programs to breakthrough innovative programs where insights are still evolving from. Loyalty360’s Loyalty Expo provides something very unique in the industry and opens up space for my team and peers to share and celebrate our hard work, learnings, and customer success together."

Neil Norman, Director of Loyalty & CPG Marketing Partnerships at Food Lion

"We enjoy Loyalty Expo so much that we’ve been an exhibitor for over 5 years running! As former brand-side marketers, we value the opportunity to meet with brands and talk about loyalty programs that are designed by marketers for marketers. We enjoy the upbeat atmosphere, the presentations, and the time we get to network with innovative brands."

Kim Welther, Vice President, Marketing Strategy, Baesman

"Wyndham Hotels & Resorts is committed to delivering a best-in-class loyalty program that continually evolves to meet the needs of our members. The Loyalty Expo is a fantastic forum, during which we connect with fellow market leaders on the latest loyalty trends and technologies. Every year, we garner new insights that serve as vital components to sustaining Wyndham Rewards, our award-winning program."

Eliot Hamlisch, EVP of Loyalty & Revenue Optimization for Wyndham Hotels & Resorts, Inc.

"Loyalty Expo has always been a great event for Cheetah Digital to network with brand executives. We've been an exhibitor for over 5 years and we've found that it's an important venue to demonstrate our industry leading solution for Customer Loyalty-Focused Marketers."

Jon Siegal, Senior Vice President, Sales for Cheetah Digital.

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