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The Premier Event for Customer Loyalty and CX-focused Brands, Technologies, and Agencies

Loyalty Expo 2024

The premier conference, networking event, and expo focused on customer loyalty and customer experience.

Presented by Loyalty360, the association for customer loyalty, Loyalty Expo will provide the knowledge and best practices necessary to guide your team
and brand on your customer loyalty journey. Join the top event where attendees learn from the best-in-class brand leaders, technologists, and service
providers you need in a rapidly evolving customer loyalty landscape.

Featured at Loyalty360’s Loyalty Expo:


Loyalty Expo will feature sessions and workshops that capture critical elements of the customer loyalty journey. Presentations will focus on case studies, best practices, and actionable advice for brand marketers to build, drive, and sustain a holistic customer loyalty strategy.

View Agenda

Loyalty360 Awards:

The Loyalty360 Awards are the most coveted awards in customer loyalty. With an emphasis on objectivity, the Loyalty360 Awards recognize brands building lasting and profitable relationships with customers. During Loyalty Expo, brand finalists will deliver presentations, with attendees voting for winners in each category.

Learn More


Loyalty Expo brings together hundreds of marketers from all over the world. Our Loyalty Expo app, receptions, brand-only meetings, and off-site events throughout the conference allow attendees to connect with peers before and during the conference.

View Conference Events

Technology + Service Providers:

Attendees will have access to Loyalty Expo’s exhibit hall and technology + service showcase sessions, featuring the latest technologies, platforms, and services from supplier partners that can support and complement your brand’s loyalty efforts.

View Sponsors

  • Asif Akhtar
    Senior Marketing Manager
  • Per Jensen
    Director - Loyalty
  • Walter Rodriguez
    Vice President – Marketing and Operations
  • Sabine Schroeder
    VP of Commercial Excellence
  • Sabrina Lillew
    VP of Loyalty Programs and Partnerships - North and Central America
  • John Giaquinto
    Vice President of Loyalty Personalization and Analytics
  • Joe Mays
    Director – Loyalty & CX Technology
  • Amanda Jamerson
    Sr. Director of Hilton Honors
  • Nicole Pavlovich
    Sr. Director - Integrated Customer Marketing
  • John Sellers
    Head of Rewards
  • Carolyn Hynds
    VP Marketing - CRM & Member Engagement Avion Rewards
  • Renee Doerre
    Senior Director of Loyalty
  • Leah Carder
    Team Lead - Website App & Rewards
  • Amy Barnett
    VP of Loyalty and Digital Experience
  • Barbara Ann Hagen
    Vice President - Sales and Marketing
  • Ricardo Frydman
    Director - Performance Analytics and Pricing
  • Lindsay Smith
    Sr. Growth Marketing Manager
  • Katie Shempp
    Director of Consumer Engagement

Loyalty Expo is an event for mid- to senior-level individuals across all industries. Attendees from countries around the
world attend Loyalty Expo, making it THE event for companies looking to enhance their customer loyalty efforts.

Attendees include leaders, executives, and
directors focused on:

  • Customer Loyalty and Customer Experience
  • Customer Engagement
  • Customer Loyalty Programs and Strategies
  • Incentive and Reward Design
  • Personalization
  • Data and Analytics
  • Customer Loyalty Platforms, Technologies, and Services
  • CRM
  • Mobile Engagement, Communications, and Payments
  • Voice of the Customer
  • Customer Advocacy
  • Employee Engagement
  • B2B Customer Loyalty
  • Corporate Social Responsibility

Registration Information

  • Exhibitors
  • Gold
  • Gold
  • Gold
  • Gold
  • Silver
  • Silver
  • Silver
  • Silver
  • Silver
  • Supporting
  • Supporting
  • Supporting
  • Supporting
  • Supporting



Loyalty360 is the professional association for loyalty marketers. We are committed to helping our members simplify the journey to customer loyalty. Members get access to our exclusive, market-driven and unbiased coverage of all facets of customer loyalty, including CRM, Customer Experience, Loyalty Programs, Brand Loyalty and Customer Engagement. Our members-only, peer-to-peer community enables members to connect with each other, network, share advice, news and insights.

Join Loyalty360 to stay up to date with the newest thought leadership, hot topics and latest trends in loyalty marketing. Register for a free online account or become a member today!