Monday, May 20, 2019 - 3:45 PM - 4:30 PM
This session will focus on the topic of next generation customer experience and customer loyalty.
Key points will include:
• Developing new products and services
• Brand alignment and vision
• Managing internal and external stakeholders
• Tapping new segments
• Leveraging your network
• VOC/VOE
• What is next? Managing expectations
• Adding or changing program functionality