Loyalty360 Advisory Board/Member Committees - Lunch and Meetings

Loyalty360 Brand Members that are a part of the Loyalty360 Advisory Board and Member Committees are invited to join us for a lunch and meetings on Tuesday, May 12th. 

Session details coming soon

The Loyalty Expo 2026 Welcome Reception on May 12th is open to all conference attendees. Join us for a drink and walk through the expo hall to meet this year's exhibitors!

Don't forget to get your QR code scanned as part of this year's Passport to Prizes contest. Brand attendees - you can find your QR code within the conference mobile app.

Loyalty360 Advisory Board/Member Committee Dinner and Networking Event: 

Loyalty360 Brand Members that are a part of the Loyalty360 Advisory Board and Member Committees are invited to join this offsite dinner event. 

All invited Loyalty360 Brand Members will receive details on event logistics! Please contact Loyalty360 with any questions. 

Attendees can check-in/register for Loyalty Expo! Find us at the registration desk to grab your name badge and attendee swag bag. 

Breakfast in the Exhibit Hall

Session details coming soon

Session details coming soon

Session details coming soon

Session details coming soon

Grab a cup of a coffee, soda, and a snack - be sure to check out this year's exhibitors in the exhibit hall! Don't forget to get your QR code scanned as part of this year's Passport to Prizes contest. Brand attendees - you can find your QR code within the conference mobile app.

Session description coming soon

Session details coming soon

During lunch, Loyalty Expo sponsors will host lunch table discussions on various informative topics suggested by Loyalty360 members. Lunch in the exhibit hall is open to all attendees, but we request that seats at sponsored table discussions are reserved for brand/marketer attendees only. 

Topics may include: 
​

• Emotional Loyalty
• Customer Loyalty Metrics & KPIs
• Premium and Subscription Loyalty
• Personalization Best Practices
• Detecting and Preventing Loyalty Fraud
• Incorporating Gamification into Your Loyalty Strategy
• How to Collect Zero- and First-Party Data with Loyalty Programs
• Building a Customer Loyalty Team
• Launching/Relaunching Your Loyalty Strategy
• Emerging Technologies
• Employee Engagement
• Building Successful Brand-to-Brand Partnerships
• Gaining and Sustaining Internal Alignment and Buy-In
• Next-Generation Customer Loyalty - What's Next?
• Loyalty Program Strategies in Times of Crisis
• Managing a Multi-Country Loyalty Program
• Encouraging Members to Redeem Points: Easing Point Liability

Session details coming soon

How do you build a loyalty program within a subscription-based business? Traditional loyalty programs are highly transactional, rewarding frequency and choice—but in subscription businesses like telecom, customers are already committed to multi-year contracts. This is the loyalty paradox we solved at TELUS by transforming TELUS Rewards from a tactical retention tool into a strategic platform that drives growth, powers partnerships, unlocks customer insights, and fundamentally changes how we connect with our customers.

This session is designed for marketing and customer experience leaders in subscription-based businesses—including SaaS, telecom, utilities, and media/streaming—as well as loyalty program managers seeking to evolve beyond traditional models, partnership teams aspiring to build and foster loyalty ecosystems, data and analytics teams looking to activate customer intelligence, and anyone navigating customer engagement and retention in contractual relationships. Attendees will gain a comprehensive framework for building loyalty when commitment already exists, along with partnership strategies that expand value without proportional cost increases.

Session details coming soon

Session details coming soon

Session details coming soon

The Loyalty Expo 2026 Cocktail Reception on May 21st is open to all conference attendees. Join us for a drink and walk through the expo hall to meet this year's exhibitors!

The Loyalty360 Best in Class Awards recognize the top tier of Loyalty360 members across multiple categories, granting the distinction to the industry’s leading brands, agencies, marketers, programs, and technologies.

The Loyalty360 Best in Class Awards are separate from the Loyalty360 Awards. This event is invite-only, for Loyalty360 corporate members.

**Loyalty360 members will receive communications with additional details. If you have any questions about attending or logistics, please reach out to CarlyStemmer@Loyalty360.org**

Attendees can check-in/register for Loyalty Expo! Find us at the registration desk to grab your name badge and attendee swag bag. 

Session details coming soon

Session details coming soon

Session details coming soon

Grab a cup of a coffee, soda, and a snack - be sure to check out this year's exhibitors in the exhibit hall! Don't forget to get your QR code scanned as part of this year's Passport to Prizes contest. Brand attendees - you can find your QR code within the conference mobile app.

Session details coming soon

During lunch, Loyalty Expo sponsors will host lunch table discussions on various informative topics suggested by Loyalty360 members. Lunch in the exhibit hall is open to all attendees, but we request that seats at sponsored table discussions are reserved for brand/marketer attendees only. 

Topics may include: 
​

• Emotional Loyalty
• Customer Loyalty Metrics & KPIs
• Premium and Subscription Loyalty
• Personalization Best Practices
• Detecting and Preventing Loyalty Fraud
• Incorporating Gamification into Your Loyalty Strategy
• How to Collect Zero- and First-Party Data with Loyalty Programs
• Building a Customer Loyalty Team
• Launching/Relaunching Your Loyalty Strategy
• Emerging Technologies
• Employee Engagement
• Building Successful Brand-to-Brand Partnerships
• Gaining and Sustaining Internal Alignment and Buy-In
• Next-Generation Customer Loyalty - What's Next?
• Loyalty Program Strategies in Times of Crisis
• Managing a Multi-Country Loyalty Program
• Encouraging Members to Redeem Points: Easing Point Liability

Session details coming soon

As customer expectations for immediacy, relevance, and convenience continue to rise, mobile has become the central hub for modern loyalty and customer engagement strategies. Leading brands are moving beyond static loyalty programs and traditional service models, using mobile-first experiences to create real-time connections, deliver personalized value, and foster deeper emotional relationships with their customers.

In this session, brands will share how they are transforming loyalty through mobile-enabled engagement. From integrating social channels and proactive customer service into mobile touchpoints, to delivering seamless rewards and benefits directly within apps and digital wallets, these organizations are using mobile as the primary channel for building meaningful, ongoing relationships.

Key Takeaways:

• How to use mobile and social integration to create real-time, loyalty-building customer interactions
• Strategies for delivering frictionless rewards, offers, and redemption experiences through mobile platforms
• Best practices for revitalizing legacy or evergreen loyalty programs with a mobile-first approach
• How personalization, feedback, and behavioral insights can be activated through mobile touchpoints
• Practical examples of how mobile can connect service, rewards, and brand experience into a seamless customer journey

Get ready to break the ice, connect with fellow attendees, and win exciting prizes! This interactive and engaging networking game is designed to foster meaningful connections among participants while adding an element of fun. 

Loyalty Expo sponsors and brand/marketer attendees are invited to participate!

Each brand/marketer participant will receive a custom bingo card filled with squares containing various characteristics, interests, or experiences. As participants mingle and network with each other, they'll try to find sponsors who match the descriptions on their bingo card and ask them to fill in the corresponding square.

The game encourages participants to strike up conversations, share stories, and discover common interests - while also helping to start conversations on partnerships and customer loyalty best practices.

Once participants have successfully filled in their bingo card, they can submit it for a chance to win a prize! 

For conference attendees not participating in attendee bingo (speed networking), feel free to take a break, catch up on emails, or use this time to meet with others during a jam packed conference day!

With rising acquisition costs and increasing customer expectations, brands are evolving how they define loyalty, moving beyond traditional points-based models toward programs that deliver real value and stronger connections. In this session, Stephanie Hinze, VP, Global Direct-to-Consumer at MANSCAPED, will share how Members Only Rewards, the first fully integrated loyalty and subscription program in men’s grooming, brings this approach to life.

Attendees will learn how Members Only Rewards elevates customer value through a seamless, intuitive loyalty experience. We’ll dive into what’s working, what’s not, and how customer insights drive engagement, retention, and lifetime value. The discussion will also explore how the program balances customer-first value with performance, efficiency, and ROI.

Key takeaways include:

• New ways of thinking about loyalty that align customer value with business outcomes.
• How data is used to personalize journeys, reduce friction, and optimize retention.
• Designing subscription and loyalty strategies that retain customers more efficiently. 

Grab a cup of a coffee, soda, and a snack - be sure to check out this year's exhibitors in the exhibit hall! Don't forget to get your QR code scanned as part of this year's Passport to Prizes contest. Brand attendees - you can find your QR code within the conference mobile app.

Session details coming soon

In a rapidly evolving marketplace, customer loyalty remains a critical driver of business success. This panel session delves into the current state of customer loyalty, leveraging insights from Loyalty360's latest research papers on industry trends. Join our panel of industry experts as they discuss the latest trends, opportunities, and strategic approaches to fostering and maintaining customer loyalty in 2026 and beyond. 

Key Discussion Points:

• Impact of Technology: Exploration of how advancements in technology, such as AI and analytics, are reshaping loyalty programs and customer engagement strategies.

 

• Personalization and Customer Experience: Insights into the importance of personalized experiences and how businesses can effectively tailor their loyalty initiatives to meet individual customer needs.

 

• Challenges and Opportunities: Identification of the main challenges brands face in maintaining customer loyalty and the opportunities that lie ahead.

 

• Future Outlook: Predictions and strategic recommendations for brands aiming to enhance customer loyalty in the coming years.

 

See if you're a winner in this year's Passport to Prizes contest. Attendees can by participate in Passport to Prizes by having their QR code scanned within the app by exhibitors and sponsors. Attendees that have their QR code scanned at each booth will be entered to win!

Join us for a celebration of Loyalty360 Award finalists, and be there for the announcement of winners in each category at this exclusive event. Open to Loyalty360 Award Finalists and members of Loyalty360.

Dress: Business Casual

2026 Loyalty360 Awards categories: 
 

• Brand-to-Brand Program Partnerships
• Creative Campaign and Communications
• Customer Analytics, Insights, and Metrics
• Customer Experience Strategy
• Customer Loyalty Strategy
• Customer Loyalty Transformation
• Excellence in Gamification
• Global Loyalty Program
• Loyalty Program Design
• Offer, Incentive, and Reward Design
• Personalization Strategy and Innovation
• Technology and Trends
• B2B Customer Loyalty
• Co-Brand/Private-Label Credit Card Offerings 
• Corporate Social Responsibility and Loyalty
• Employee Engagement and Impact
• New Loyalty Program Launch

We will also announce the winners of the Loyalty360 Emerging Leaders, Champion of Customer Loyalty Awards, 360-Degree Brand and Supplier Awards during this ceremony!