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Agenda

Loyalty360 Brand Member Only Session/Event
Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Year 2024
Tuesday, 06/04
3:00PM - 4:30PM
Magnolia A

Loyalty360 Loyalty University Brand Masterclass Session: The Critical Role of Identity Resolution for Today’s Data-Driven Loyalty Program

Brian Duke | GM/EVP Identity Solutions | Audience Acuity
Jeff Sopko | Chief Strategy Officer | Audience Acuity
Wednesday, 06/05
8:15AM - 9:00AM
Palms DEFG
Wednesday, 06/05
9:00AM - 9:10AM
Palms ABC
Wednesday, 06/05
10:15AM - 10:45AM
Magnolia C

Customer Loyalty Today: Perspectives from Loyalty360 Supplier Members

Aaron Lobliner | Chief Client Officer | CataBoom
Jonathan Silver | CEO | Engage People
Tom Madden | Managing Director/EVP of Loyalty | Phaedon
Wednesday, 06/05
10:45AM - 11:05AM
Palms DEFG
Wednesday, 06/05
11:05AM - 11:45AM
Palms ABC

Reimagining Target Circle with Guests at the Center

Renee Doerre | Senior Director of Loyalty | Target
Wednesday, 06/05
11:50AM - 12:30PM
Palms ABC

Hilton Honors: Unlocking Loyalty Potential with Cobranded Credit Card Partnerships

Jenn Chick | SVP and Global Head of Hilton Honors and Customer Engagement | Hilton
Wednesday, 06/05
12:30PM - 1:30PM
Palms DEFG
Wednesday, 06/05
1:30PM - 2:05PM
Cypress 1 and 2

The Keys to Driving Emotional Loyalty: Crafting Customer Loyalty Programs that Truly Connect

Avery Miller | VP Avion Rewards Consumer Digital Products | Royal Bank of Canada
Leah Carder | Team Lead - Website App & Rewards | Enfamil
Moderator: Katie Berndt | VP of Strategy Experience & Research | Phaedon
Ryan McGrath | EVP Digital and Marketing Innovation | Mille Lacs Corporate Ventures
Wednesday, 06/05
1:30PM - 2:05PM
Magnolia A

Maximizing Customer Loyalty through Brand Partnerships

John Sellers | Head of Rewards | Bank of America
Michael Peters | Director of Partnerships | Kampgrounds of America
Sabrina Lillew | VP of Loyalty Programs and Partnerships - North and Central America | Accor
Wednesday, 06/05
2:15PM - 3:15PM
Cypress 1 and 2

Loyalty360 Awards Finalist Presentations: Offer, Incentive, and Reward Design

Carly Lee | Director of Membership Strategy & Experience | Circle K
Karen Szarvas | Sr. Director of CRM and Loyalty | The Vitamin Shoppe
Keith McLellan | Group Director of Digital Strategy and Customer Experience | Whataburger
Rachel Vandewal | Loyalty & CRM Manager – Mobility Marketing | Shell Canada
Ryan Draude | Head of Loyalty | Giant Food
Wednesday, 06/05
2:15PM - 3:15PM
Magnolia C

Loyalty360 Awards Finalist Presentations: Creative Campaign and Communications

Avery Miller | VP Avion Rewards Consumer Digital Products | Royal Bank of Canada
Barbara Ann Hagen | Vice President - Sales and Marketing | Thriftbooks
Brittany Trangsrud |  External Communications Manager |  Great Clips
Carolyn Hynds | VP Marketing - CRM & Member Engagement Avion Rewards | Royal Bank of Canada
Kimberly Biertempfel | Director of Loyalty and Channel Marketing | The Giant Company
Maria Mora | Sr. Manager - Digital Growth and Innovation | Burger King
Wednesday, 06/05
2:15PM - 3:15PM
Magnolia A

Loyalty360 Awards Finalist Presentations: B2B Customer Loyalty

Bridget Murphy | Director of Marketing | Pavilion Payments
Marquita Ferguson | VP - Digital Director of Preferred Rewards for Business | Bank of America
Sabine Schroeder | VP of Commercial Excellence | Yara International
Wednesday, 06/05
2:15PM - 3:15PM
Magnolia B

Loyalty360 Awards Finalist Presentations: Loyalty Program Design

Amy Barnett | VP of Loyalty and Digital Experience | Cracker Barrel
Jill Neilsen | VP Co-brand and AMEX | Hilton
Karim Chaanine | Chief Marketing Officer | Papa Johns UAE Saudi Arabia and Jordan
Leah Carder | Team Lead - Website App & Rewards | Enfamil
Nicki Sledd | Marketing Team Lead - CRM and CRC | Enfamil
Ricardo Frydman | Director - Performance Analytics and Pricing | Tim Hortons
Wednesday, 06/05
3:30PM - 4:30PM
Magnolia A

Loyalty360 Awards Finalist Presentations: Customer Experience Strategy

Carrie Cohen | Marketing Loyalty & Analytics Manager | Cinergy
John Giaquinto | Vice President of Loyalty Personalization and Analytics | Rite Aid
Mike Kerr | SVP - Digital Director | Bank of America
Shannon Torabi | Sr. Manager - Digital & Loyalty Growth | Tim Hortons
Wednesday, 06/05
3:30PM - 4:30PM
Cypress 1 and 2

Loyalty360 Awards Finalist Presentations: Customer Loyalty Innovation and Transformation

Ashlee Regan | Sr. Director Technology | Target
Barb Millette | Senior Director of Loyalty & Gift Cards | Subway
Dena Pizzutti | Senior Marketing Manager of Personalization and Optimization | Wawa
Leah Carder | Team Lead - Website App & Rewards | Enfamil
Matt Fitzenberger | Director Loyalty | Target
Nicki Sledd | Marketing Team Lead - CRM and CRC | Enfamil
Nicole Pavlovich | Sr. Director - Integrated Customer Marketing | Dominos
Wednesday, 06/05
3:30PM - 4:30PM
Magnolia B

Loyalty360 Awards Finalist Presentations: Corporate Social Responsibility and Loyalty

Asif Akhtar | Senior Marketing Manager | Telus
Michael Peters | Director of Partnerships | Kampgrounds of America
Sabine Schroeder | VP of Commercial Excellence | Yara International
Wednesday, 06/05
3:30PM - 4:30PM
Magnolia C

Loyalty360 Awards Finalist Presentations: Employee Engagement and Impact

Chandler Varonfakis | Customer Loyalty Program Specialist | Food Lion
Lili Minjares | Sr. Manager Hilton Honors | Hilton
Sabrina Lillew | VP of Loyalty Programs and Partnerships - North and Central America | Accor
Wednesday, 06/05
4:45PM - 5:20PM
Palms ABC
Wednesday, 06/05
5:20PM - 6:40PM
Palms DEFG
Thursday, 06/06
8:15AM - 9:00AM
Palms DEFG
Thursday, 06/06
9:50AM - 10:50AM
Magnolia A

Loyalty360 Awards Finalist Presentations: Customer Loyalty Strategy

Barb Millette | Senior Director of Loyalty & Gift Cards | Subway
Dave Van Saun | VP of CRM and Ancillary | Great Wolf Resorts
John Sellers | Head of Rewards | Bank of America
Karen Szarvas | Sr. Director of CRM and Loyalty | The Vitamin Shoppe
Maria Mora | Sr. Manager - Digital Growth and Innovation | Burger King
Thursday, 06/06
9:50AM - 10:50AM
Magnolia C

Loyalty360 Awards Finalist Presentations: Customer Analytics, Insights, and Metrics

Daniel Audisho | Director - Loyalty Strategy & Program Insights | Loblaw
Dena Pizzutti | Senior Marketing Manager of Personalization and Optimization | Wawa
Lindsay Smith | Sr. Growth Marketing Manager | Blaze Pizza
Meghan Mulleady | Brand Manager - Loyalty Strategy | The Giant Company
Thursday, 06/06
9:50AM - 10:50AM
Magnolia B

Loyalty360 Awards Finalist Presentations: Brand-to-Brand Program Partnerships

Asif Akhtar | Senior Marketing Manager | Telus
Avery Miller | VP Avion Rewards Consumer Digital Products | Royal Bank of Canada
Jennifer Jones | VP & Head - Enterprise Partnerships and Strategic Development | Royal Bank of Canada
Michael McDowell | VP of Loyalty Programs and Partnerships | Parkland
Michael Peters | Director of Partnerships | Kampgrounds of America
Ryan Kasperski | Director Global Enterprise Marketing | Hilton
Thursday, 06/06
9:50AM - 10:50AM
Cypress 1 and 2

Loyalty360 Awards Finalist Presentations: Technology and Trends

Carrie Cohen | Marketing Loyalty & Analytics Manager | Cinergy
Joe Mays | Director – Loyalty & CX Technology | Frontier Communications
Kirsten Starmer | Director of Marketing | Pieology
Mirna Oropeza | Director Marketing/CX | Miniso Mexico
Per Jensen | Director - Loyalty | Stop & Shop
Steve Bocska | CEO | PUG Interactive Inc.
Walter Rodriguez | Vice President – Marketing and Operations | Frontier Communications
Thursday, 06/06
10:50AM - 11:10AM
Palms DEFG
Thursday, 06/06
11:10AM - 11:50AM
Magnolia A

Leveraging Loyalty Technology: The Underestimated Asset

David Hamel | VP Strategy CX & Design - Mobile & Web | nventive
Stephanie Mercier | CX and Digital Strategist | nventive
Thursday, 06/06
11:10AM - 11:50AM
Magnolia B
Thursday, 06/06
11:10AM - 11:50AM
Magnolia C

Fueling Loyalty: Transforming Everyday Purchases with Dynamic Partnerships

Jeri Scheel | Sr. Director - Digital Strategy | Fiserv
Jonathan Silver | CEO | Engage People
Thursday, 06/06
12:00PM - 12:40PM
Magnolia C

The Path to Perks: How Dr Pepper Tapped Loyalty to Engage a Passionate Fan Base

Katie Shempp | Director of Consumer Engagement | Keurig Dr. Pepper Inc.
Sean Eidson | VP of Strategy & Innovation | Material
Thursday, 06/06
12:00PM - 12:40PM
Magnolia A

How Empathetic Are You? Join the Loyalty Olympics and Flex Your Customer-Centric Muscles

Amy Ochoa | SVP of Strategy | Ansira
Kristin Cardona | Sr. Director of Strategy | Ansira
Thursday, 06/06
12:00PM - 12:40PM
Magnolia B

Hilton Honors: Building Emotional Loyalty with Team Members to Create Meaningful Careers and Deliver World-Class Guest Experiences

Amanda Jamerson | Sr. Director of Hilton Honors | Hilton
Denise Holt | SVP of Strategy Experience & Research | Phaedon
Thursday, 06/06
12:40PM - 1:30PM
Palms DEFG
Thursday, 06/06
1:30PM - 2:10PM
Cypress 3
Thursday, 06/06
2:15PM - 2:50PM
Magnolia A

Unveiling the Impact and Incrementality of Rite Aid's Loyalty and CRM Efforts

John Giaquinto | Vice President of Loyalty Personalization and Analytics | Rite Aid
Thursday, 06/06
2:15PM - 2:50PM
Magnolia B

Cultivating Loyalty in the Digital Age: Navigating Customer Engagement and Transformation

Karen Szarvas | Sr. Director of CRM and Loyalty | The Vitamin Shoppe
Nicole Hulstein | Loyalty Marketing Manager | Food Lion
Nicole Pavlovich | Sr. Director - Integrated Customer Marketing | Dominos
Per Jensen | Director - Loyalty | Stop & Shop
Thursday, 06/06
3:00PM - 3:35PM
Magnolia B

Best Practices for Managing Effective Brand-to-Brand Partnerships

Matthew Hall | Head of Loyalty Planning and Development | Air Canada
Michael McDowell | VP of Loyalty Programs and Partnerships | Parkland
Thursday, 06/06
3:00PM - 3:35PM
Magnolia A

Exploring Next-Gen Trends in Customer Loyalty Programs

Barbara Ann Hagen | Vice President - Sales and Marketing | Thriftbooks
Emily Mikus | Sr. Director of Loyalty Strategy | Ahold Delhaize USA
Joe Mays | Director – Loyalty & CX Technology | Frontier Communications
Walter Rodriguez | Vice President – Marketing and Operations | Frontier Communications
Thursday, 06/06
3:35PM - 3:55PM
Palms DEFG
Thursday, 06/06
3:55PM - 4:30PM
Cypress 1/2

The State of Customer Loyalty: Insights and Trends for 2024

Brad Anderson | VP of Hilton Honors | Hilton
John Giaquinto | Vice President of Loyalty Personalization and Analytics | Rite Aid
John Sellers | Head of Rewards | Bank of America