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Agenda

Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Year 2019
Monday
10:15AM - 11:00AM

The HUMAN Brand: Building Brand Loyalty in the Digital Age

Chris Malone | Author | "The Human Brand"

Pre-Conference Roundtable - Wyndham Hotels & Resorts | Loyalty Program Relaunch

Eliot Hamlisch | Senior Vice President Worldwide Loyalty and Partnerships | Wyndham Hotels & Resorts

Pre-Conference Roundtable - Overstock.com | Managing Innovation

Jimmy Budnik | Vice President of Customer Care | Overstock.com

Pre-Conference Roundtable - MGM Resorts | Understanding Metrics

Greg Chase | Vice President of Guest Strategy & Insights | MGM Resorts International
Tuesday
8:30AM - 8:45AM

2019 Loyalty Expo: Conference Day 2 Kickoff

Mark Johnson | CEO | Loyalty360
Tuesday
9:40AM - 10:15AM

The Family Coppola Emphasizes Emotional Connection

Jennifer Leitman | Executive Vice President of Marketing | The Family Coppola
Tuesday
10:45AM - 11:20AM

Value Beyond Discounts: How Foot Locker’s New Loyalty Program is a Step Above the Rest

Emily Rudin | Chief Customer Officer | CrowdTwist
Hope Tannenbaum | Sr. Director of CRM Loyalty & Research | Foot Locker
Tuesday
10:45AM - 11:20AM

Loyalty Expo 2019: CPG Panel Session

Mark Staples | Associate Director | Kellogg's
Tuesday
10:45AM - 11:20AM

Session Featuring Lenovo

Ajit Sivadasan | VP/GM of Global e-Commerce & Digital Marketing | Lenovo
Tuesday
11:25AM - 12:00PM

The State of Customer Loyalty in Retail

Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Tuesday
11:25AM - 12:00PM

Session Featuring Accor

Sabrina Lillew | Executive Director of Loyalty Programs | Accor
Tuesday
1:00PM - 2:00PM

Digital Utility: The Key to Lasting Loyalty

Clay Walton-House | Head of Consumer Strategy Services | Lenati
Tuesday
1:00PM - 2:00PM

Leveraging Unique Promotional Opportunities as Rewards

Dale Sperling | Chief Marketing Officer | Stash
Kelly Crerar | Loyalty Strategist and Partner | IC Group
Ryan Norys | SVP Revenue & Partnerships | Omaze
Stephen Greifer | SVP Business Development | IC Group
Tuesday
2:30PM - 3:30PM

Loyalty360 Awards Finalist Presentations: Creative Campaign

Allie Porter | Loyalty Program Leader | Domino's
Ally Financial
AT&T
Suzanne McDonnell | Senior Marketing Manager | Sony Corporation of America
Tuesday
2:30PM - 3:30PM

Loyalty360 Awards Finalist Presentations: Incentive and Reward Design

Rachel Schilowitz | Marketing Manager | Moutain Dew
Madeline Hait | Product Manager | Telus
Julia Russell | Director of Loyalty Marketing | Verizon
Eliot Hamlisch | Senior Vice President of Worldwide Loyalty and Partnerships | Wyndham Hotels & Resorts
Tuesday
2:30PM - 3:30PM

Loyalty360 Award Finalist Presentations: B2B Customer Loyalty

Matt Goldberg | Sr. Manager PRO Services Development | Floor & Decor
Hilton
Dawn Pierce | Marketing Manager | IHG
ThermoFisher Scientific
Tuesday
3:45PM - 4:45PM

Loyalty360 Award Finalist Presentations: Technology and Trends

7-Eleven
Michael Marino | CXO | Caesars Entertainment
Mark Lerner | Director of Loyalty Products | Hertz
Shelley Bailey | Marketing Manager | Zumiez
Tuesday
3:45PM - 4:45PM

Loyalty360 Award Finalist Presentations: Customer Loyalty Strategy

AT&T
Jimmy Budnik | Vice President of Customer Care | Overstock.com
Darami Coulter | Chief Marketing Officer | Sumo Sushi
Eliot Hamlisch | Senior Vice President of Worldwide Loyalty and Partnerships | Wyndham Hotels & Resorts
Tuesday
3:45PM - 4:45PM

Loyalty360 Award Finalist Presentations: Social Impact

Ally
Jon Bloom | Vice President of Personal Auto | Erie Insurance
Neil Norman | Director of Customer Loyalty & Shopper Marketing | Food Lion
Paulo Claussen | Senior Director of Loyalty | Petsmart
Wednesday
8:45AM - 9:45AM

Loyalty360 Award Finalist Presentations: Metrics and Measurement

AT&T
Michael Marino | CXO | Caesars Entertainment
CIBC
Wednesday
8:45AM - 9:45AM

Loyalty360 Award Finalist Presentations: Influencer Marketing

Mark Lerner | Director of Loyalty Products | Hertz
Taylor Gray | Global Director of PR for Loyalty and Partnership | IHG
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Karen Szarvas | Director of Loyalty Marketing | The Vitamin Shoppe
Wednesday
8:45AM - 9:45AM

Loyalty360 Award Finalist Presentations: Employee Engagement

Greg Chase | Vice President of Guest Strategy & Insights | MGM Resorts Internationa
Sara Blackwood | Loyalty Marketing Manager | Omni Hotels
Jimmy Budnik | Vice President of Customer Care | Overstock.com
Tiffany Darden | Senior Manager of Field Marketing | Sodexo
Wednesday
10:00AM - 11:00AM

Loyalty360 Award Finalist Presentations: Program Partnership

Maria Pyle | Social Media Specialist | Ally Financial
Jim Bentubo | Manager of Social Media Strategy | Ally Financial
Miller Lite
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Julia Russell | Director of Loyalty Marketing | Verizon
Wednesday
10:00AM - 11:00AM

Loyalty360 Award Finalist Presentations: Loyalty Program Design

Anita Bichsel | Marketing Manager | Break Time
Chandler Delmas | Loyalty Marketing Manager | Cinemark
Julie Roy | Vice President of CRM Digital & Analytics | DSW
Neil Norman | Director of Customer Loyalty & Shopper Marketing | Food Lion
Wednesday
10:00AM - 11:00AM

Loyalty360 Award Finalist Presentations: CX Strategy

Michael Marino | CXO | Caesars Entertainment
Greg Chase | Vice President of Guest Strategy & Insights | MGM Resorts International
Kellen Fitzgerald | Director of Digital Marketing & Client Experience | Tarte
Zainub Naqvi | Senior Manager of CRM and Loyalty | Sugarfina
Wednesday
11:00AM - 11:20AM
Wednesday
12:10PM - 1:00PM
Wednesday
1:00PM - 2:00PM

Forget 1:1. 1: You is the New Reality When it Comes to Personalization

Brad MacDonald | Vice President of Loyalty Consulting | Epsilon
Darin Smith | Director of Loyalty | AutoZone
Kevin Murphy | Vice President of Client Services | Epsilon
Saad Khalid | Senior IT Manager and CRM | Dunkin’
Tad Fordyce | SVP of Loyalty | Epsilon
Wednesday
2:05PM - 2:40PM

DSW VIP: Customer-centric Program Design Builds Engagement and Creates True Loyalty

Clay Walton-House | Head of Consumer Strategy Services | Lenati
Julie Roy | Vice President of CRM Digital & Analytics | DSW
Wednesday
2:05PM - 2:40PM

The Future of Customer Loyalty

A.J. Schneider | Executive Vice President Wheaton World Wide Moving | Bekins Van Lines
Nataki Edwards | Senior Vice President of Digital Strategy and Operations | AARP
Wednesday
3:05PM - 3:50PM

For Eyes Puts Customer-Centricity into Focus

Jose R. Costa | CEO | For Eyes by GrandVision
Wednesday
3:55PM - 4:25PM

Power 1/2 Hour Session

Akamai
TicketNetwork
Yotpo
Wednesday
4:30PM - 5:15PM

Session Featuring Roger Dooley, author of Friction and Brainfluence

Roger Dooley | author of Friction and Brainfluence
Wednesday
5:30PM - 6:45PM