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Agenda

Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Day 1 (Monday | October 25, 2021)
Monday, 10/25
10:55AM - 11:35AM

Loyalty360 Brand Member Roundtables: What Makes a B2B Loyalty Program Successful - and Lessons for All Customer Loyalty Programs

Christy Johnson | Vice President of Branding | Certified Angus Beef
Tommi Marsans | Marketing Tech Strategist | Verizon
Monday, 10/25
11:40AM - 12:25PM

Loyalty360 Brand Member Roundtables: The Challenges and Opportunities of Launching a Successful International Customer Loyalty Program

Emil Sarkissian | CEO | Loyalty Methods
Harveer Singh | Chief Data Architect and Global Head of Engineering | Western Union
Lucy Donaldson | Head of Loyalty - MarTech & Consumer Ecosystems Product & Platform | Western Union

Loyalty360 Brand Member Roundtables: KPIs and Metrics Workshop

Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley

Loyalty360 Brand Member Roundtables: Challenges in Assessing Customer Loyalty Partners

Moderator: Mark Johnson | CEO | Loyalty360
Matt Moore | Vice President of Digital and Loyalty | Tim Hortons
Mostafa Boutajrit | VP of Loyalty and Financial Services | Caesars Entertainment
Ryan Mitchell | Director – Loyalty Marketing | Hertz

How Creating A Brand that Matters Helps Drive Emotional Loyalty

Emmanuel Probst | Global Lead - Brand Thought-Leadership | Ipsos

Loyalty360 Brand Member Roundtables: Creating Emotional Connections with Customers to Drive Brand Loyalty

Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Matt Goldberg | Director PRO Strategy and Loyalty | Floor & Decor 

Loyalty360 Brand Member Roundtables: State of Customer Loyalty Panel

Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley
Jillian Dimoff | Strategic Account Executive | Cheetah Digital
Carlos Dunlap-Beard | VP of Business Development | Clarus Commerce
Moderator: Mark Johnson | CEO | Loyalty360