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Agenda

Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Day 2 (Tuesday | October 26, 2021)
Tuesday, 10/26
8:55AM - 9:10AM

Loyalty Expo Day 2: Kickoff

Mark Johnson | CEO | Loyalty360
Emcee: Jillian Dimoff | Strategic Account Executive | Cheetah Digital
Tuesday, 10/26
10:20AM - 10:55AM

Leveraging Emerging Tech to Improve CX and Build Customer Loyalty

Erin Levzow | Vice President Marketing Technology | Del Taco
Moderator: Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley
Jay Hubbs | VP of Advertising - Marketing - Innovation and Analytics | Best Western Hotels & Resorts
Victoria Dravneek | Senior Vice President | Bank of America
Tuesday, 10/26
11:15AM - 11:50AM

Leaning into Loyalty to Expand Your Brand

Nancy Flowers | Vice President of Insights & Loyalty | Hagerty
Tuesday, 10/26
11:15AM - 11:50AM

Fueling Meaningful Data: How ExxonMobil Uses Loyalty to Understand its Customers

Yan Côté | Director - Consumer Marketing | ExxonMobil
Tuesday, 10/26
12:00PM - 12:45PM

5 Ways to Boost Member Engagement

Christopher Cubba | SVP of Customer Success | PrizeLogic
Rebecca Bolton | Vice President of Client Strategy and Analytics | PrizeLogic
Tuesday, 10/26
12:00PM - 12:45PM

Building Enterprise Loyalty through Building an Emotional Connection

Adeline Heymann | AVP - Strategic Consulting | Kobie
Tuesday, 10/26
12:45PM - 1:45PM

Lunch Workshop presented by Deloitte: Transcending Expectations in the New Loyalty Landscape

Brendan Boerbaitz | Senior Manager | Deloitte
Jeff Casullo | Strategy Senior Manager | Deloitte
Tuesday, 10/26
2:00PM - 3:00PM

Loyalty360 Awards Finalist Presentations: CX Strategy

Lisa Stiles | Senior Manager - Operations | SCENE
Susan LeBlanc | Director of Marketing | SCENE
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Cecilie Balfour | Marketing Manager | TELUS
Karen Szarvas | Senior Director of Customer Loyalty and Partnerships | The Vitamin Shoppe
Widyantoko Utomo | Key Account Manager | XL Axiata
Tuesday, 10/26
2:00PM - 3:00PM

Loyalty360 Awards Finalist Presentations: B2B Customer Loyalty

John Sellers | Head of Rewards | Bank of America
Chad Waetzig | EVP of Marketing & Branding | Crunch Fitness
Alexis Casale-Savage | Senior Manager - Marketing | The Home Depot
Jo-i Cheng Jones | Marketing Manager - Loyalty & Retention | Verizon
Tommi Marsans | Marketing Tech Strategist | Verizon
Tuesday, 10/26
2:00PM - 3:00PM

Loyalty360 Awards Finalist Presentations: Program Partnerships

Selim Ayyildiz | Senior Specialist - Multicultural Marketing | Ally Financial
Stephanie Sayfie Aagaard | Collaborative Innovator General | Bal Harbour Shops
Beth Woodruff | Director - Enterprise Marketing | Ally Financial
Mayasa AlHejazi | Assistant Director Loyalty | Ooredoo Qatar
Ted Vasquez | GM Strategic Planning and Business Development | The Vitamin Shoppe
Elizabeth Gordon | Director - Partnership Development & Management | Wyndham Hotels & Resorts
Tuesday, 10/26
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Innovation in Personalization

Victoria Dravneek | Senior Vice President | Bank of America
Sachin Shroff | VP of Loyalty CRM and Marketing Technology | Michaels
Susan LeBlanc | Director of Marketing | SCENE
Matt Moore | Vice President of Digital and Loyalty | Tim Hortons
Tuesday, 10/26
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Creative Campaign

Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Jay Hubbs | VP of Advertising - Marketing - Innovation and Analytics | Best Western Hotels & Resorts
Vanesa Jovanović | Marketing Manager | Galerija Belgrade
Kate Kasabian | Director | Wyndham Hotels & Resorts
Tuesday, 10/26
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Employee Engagement & Impact

Jay Hubbs | VP of Advertising - Marketing - Innovation and Analytics | Best Western Hotels & Resorts
Brian Beller | Sales Program Manager | Otter Products - OtterBox + LifeProof
Jimmy Budnik | Vice President of CRM | Overstock
Brian Morrison | Director - Loyalty & CRM | Rexall Pharmacy Group Ltd.
Tuesday, 10/26
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Social Impact and CSR

Joe Reske | Head of Shopper Marketing | 7-Eleven
Lindsay McCann | Director of Customer Loyalty and Marketing | New Seasons Market
Nishanth Mandaara | Group Product Manager | 7-Eleven
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Cecilie Balfour | Marketing Manager | TELUS