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Agenda

Loyalty360 Brand Member Only Session/Event
Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Day 2 (Wednesday | June 5, 2024)
Wednesday, 06/05
8:15AM - 9:00AM
Palms DEFG
Wednesday, 06/05
9:00AM - 9:10AM
Palms ABC
Wednesday, 06/05
10:45AM - 11:05AM
Palms DEFG
Wednesday, 06/05
11:05AM - 11:45AM
Palms ABC

General Session Presented by Target

E. Grace Glenny | SVP of Guest Engagement | Target
Wednesday, 06/05
11:50AM - 12:30PM
Palms ABC

Hilton Honors: Unlocking Loyalty Potential with Cobranded Credit Card Partnerships

Jenn Chick | SVP and Global Head of Hilton Honors and Customer Engagement | Hilton
Wednesday, 06/05
12:30PM - 1:30PM
Palms DEFG
Wednesday, 06/05
1:30PM - 2:05PM
Magnolia A

Maximizing Customer Loyalty through Brand Partnerships

John Sellers | Head of Rewards | Bank of America
Michael Peters | Director of Partnerships | Kampgrounds of America
Sabrina Lillew | VP of Loyalty Programs and Partnerships - North and Central America | Accor
Wednesday, 06/05
1:30PM - 2:05PM
Cypress 1 and 2

The Keys to Driving Emotional Loyalty: Crafting Customer Loyalty Programs that Truly Connect

Avery Miller | VP Avion Rewards Consumer Digital Products | Royal Bank of Canada
Moderator: Katie Berndt | VP of Strategy Experience & Research | Phaedon
Ryan McGrath | EVP Digital and Marketing Innovation | Mille Lacs Corporate Ventures
Wednesday, 06/05
2:15PM - 3:15PM
Cypress 1 and 2

Loyalty360 Awards Finalist Presentations: Offer, Incentive, and Reward Design

Circle K
Karen Szarvas | Sr. Director of CRM and Loyalty | The Vitamin Shoppe
Keith McLellan | Group Director of Digital Strategy and Customer Experience | Whataburger
Rachel Vandewal | Loyalty & CRM Manager – Mobility Marketing | Shell Canada
Ryan Draude | Head of Loyalty | Giant Food
Wednesday, 06/05
2:15PM - 3:15PM
Magnolia C

Loyalty360 Awards Finalist Presentations: Creative Campaign and Communications

Avery Miller | VP Avion Rewards Consumer Digital Products | Royal Bank of Canada
Barbara Ann Hagen | Vice President - Sales and Marketing | Thriftbooks
Brittany Trangsrud |  External Communications Manager |  Great Clips
Carolyn Hynds | VP Marketing - CRM & Member Engagement Avion Rewards | Royal Bank of Canada
Kimberly Biertempfel | Director of Loyalty and Channel Marketing | The Giant Company
Maria Mora | Sr. Manager - Digital Growth and Innovation | Burger King
Wednesday, 06/05
2:15PM - 3:15PM
Magnolia A

Loyalty360 Awards Finalist Presentations: B2B Customer Loyalty

Bridget Murphy | Director of Marketing | Pavilion Payments
Marquita Ferguson | VP - Digital Director of Preferred Rewards for Business | Bank of America
Sabine Schroeder | VP of Commercial Excellence | Yara International
Wednesday, 06/05
2:15PM - 3:15PM
Magnolia B

Loyalty360 Awards Finalist Presentations: Loyalty Program Design

Amy Barnett | VP of Loyalty and Digital Experience | Cracker Barrel
Hilton
Karim Chaanine | Chief Marketing Officer | Papa Johns UAE Saudi Arabia and Jordan
Leah Carder | Team Lead - Website App & Rewards | Enfamil
Nicki Sledd | Marketing Team Lead - CRM and CRC | Enfamil
Ricardo Frydman | Director - Performance Analytics and Pricing | Tim Hortons
Wednesday, 06/05
3:30PM - 4:30PM
Magnolia A

Loyalty360 Awards Finalist Presentations: Customer Experience Strategy

Carrie Cohen | Marketing Loyalty & Analytics Manager | Cinergy
John Giaquinto | Vice President of Loyalty Personalization and Analytics | Rite Aid
Mike Kerr | SVP - Digital Director | Bank of America
Shannon Torabi | Sr. Manager - Digital & Loyalty Growth | Tim Hortons
Wednesday, 06/05
3:30PM - 4:30PM
Cypress 1 and 2

Loyalty360 Awards Finalist Presentations: Customer Loyalty Innovation and Transformation

Ashlee Regan | Sr. Director Technology | Target
Barb Millette | Senior Director of Loyalty & Gift Cards | Subway
Dena Pizzutti | Senior Marketing Manager of Personalization and Optimization | Wawa
Leah Carder | Team Lead - Website App & Rewards | Enfamil
Matt Fitzenberger | Director Loyalty | Target
Nicki Sledd | Marketing Team Lead - CRM and CRC | Enfamil
Nicole Pavlovich | Sr. Director - Integrated Customer Marketing | Dominos
Wednesday, 06/05
3:30PM - 4:30PM
Magnolia B

Loyalty360 Awards Finalist Presentations: Corporate Social Responsibility and Loyalty

Asif Akhtar | Senior Marketing Manager | Telus
Michael Peters | Director of Partnerships | Kampgrounds of America
Sabine Schroeder | VP of Commercial Excellence | Yara International
Wednesday, 06/05
3:30PM - 4:30PM
Magnolia C

Loyalty360 Awards Finalist Presentations: Employee Engagement and Impact

Chandler Varonfakis | Customer Loyalty Program Specialist | Food Lion
Lili Minjares | Sr. Manager Hilton Honors | Hilton
Sabrina Lillew | VP of Loyalty Programs and Partnerships - North and Central America | Accor
Wednesday, 06/05
4:45PM - 5:20PM
Palms ABC
Wednesday, 06/05
5:20PM - 6:40PM
Palms DEFG