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Agenda

Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Day 3 (Wednesday | October 27, 2021)
Wednesday, 10/27
8:45AM - 9:45AM

Loyalty360 Awards Finalist Presentations: Customer Loyalty Innovation and Transformation

Derek Whitworth | Managing Director - Marketing & Loyalty Optimization | Air Canada
Jason Scoggins | Director of Loyalty & CRM | Chipotle
Heny Gabay | VP FLX | Foot Locker
Ryan Mitchell | Director – Loyalty Marketing | Hertz
Wednesday, 10/27
8:45AM - 9:45AM

Loyalty360 Awards Finalist Presentations: Customer Insights and Metrics

Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Tulsi Patel | Senior Brand Manager - Digital Strategy | Johnson & Johnson
Sachin Shroff | VP of Loyalty CRM and Marketing Technology | Michaels
Todd Miller | Director of Digital Marketing | Wawa
Wednesday, 10/27
10:00AM - 11:00AM

Loyalty360 Awards Finalist Presentations: Mobile-First Customer Experience

Yaqub Baiani | Head of Consumer Digital Product & Design | 7-Eleven
Andy Rebhun | Vice President and Digital Officer | El Pollo Loco
Jason Sprawka | Global Director Customer Experience | Ford Motor Company
Jolly John | Head of Consumer Digital Business | 7-Eleven
Nishanth Mandaara | Group Product Manager | 7-Eleven
Stephen Kinch | Director of Digital Technology | 7-Eleven
Glenn Baker | General Manager - Everyday Rewards | Woolworths
Wednesday, 10/27
10:00AM - 11:00AM

Loyalty360 Awards Finalist Presentations: Customer Loyalty Strategy

Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Matthew Heenan | Director of Caesars Rewards Financial Services | Caesars
Caitlin Pitblado | Manager of Digital Strategy | Tim Hortons
Erin Levzow | Vice President Marketing Technology | Del Taco
Melissa O'Neill | Director of NA eCommerce | Lenovo
Matt Moore | Vice President of Digital and Loyalty | Tim Hortons
Wednesday, 10/27
11:15AM - 12:15PM

Loyalty360 Awards Finalist Presentations: Loyalty Program Design

Matthew Heenan | Director of Caesars Rewards Financial Services | Caesars
Jason Sprawka | Global Director Customer Experience | Ford Motor Company
Gillian Scott | Loyalty Manager - Marketing | London Drugs
Erica Hood | Director - Global Loyalty | The North Face
Leah Girma | Director - Financial Partnerships | Wyndham Hotels & Resorts
Wednesday, 10/27
11:15AM - 12:15PM

Loyalty360 Awards Finalist Presentations: Technology and Trends

Yaqub Baiani | Head of Consumer Digital Product & Design | 7-Eleven
Meredith Dack | Senior Marketing Manager | Ally Financial
Christy Johnson | Vice President of Branding | Certified Angus Beef
Jolly John | Head of Consumer Digital Business | 7-Eleven
Mary Riemer | Director of Customer Experience | Metrolink
Nishanth Mandaara | Group Product Manager | 7-Eleven
Jimmy Budnik | Vice President of CRM | Overstock
Sabrina Davis | Senior Manager - Marketing and Digital Programs | Metrolink
Stephen Kinch | Director of Digital Technology | 7-Eleven
Wednesday, 10/27
1:10PM - 2:10PM

Loyalty360 Awards Finalist Presentations: Social, Community, and Customer Advocacy

Jacqueline Howard | Sr. Director of Wealth Advisors Operations | Ally Financial
Christy Johnson | Vice President of Branding | Certified Angus Beef
Intesa Sanpaolo
Sean Weiss | Director of Loyalty Marketing & Analytics | Price Chopper Market 32
Wednesday, 10/27
1:10PM - 2:10PM

Loyalty360 Awards Finalist Presentations: Incentive and Reward Design

Heny Gabay | VP FLX | Foot Locker
Julio Salazar | Director of Channel Marketing | LG Electronics U.S.A.
Karen Silveri | CX Manager - Premier Privileges & Luxury Standards | Lincoln
Sean Weiss | Director of Loyalty Marketing & Analytics | Price Chopper Market 32
Ebru Ak | CRM Program Manager | Shell
Wednesday, 10/27
2:20PM - 3:00PM

No Card Needed – Hannaford Looks to the Future with All-Digital Grocery Rewards Program

John Giaquinto | Director of Loyalty | Hannaford Supermarkets
Wednesday, 10/27
3:20PM - 4:00PM

General Session with Del Taco and Cheetah Digital

Erin Levzow | Vice President of Marketing Technology | Del Taco Restaurants
Jillian Dimoff | Strategic Account Executive | Cheetah Digital
Wednesday, 10/27
4:05PM - 4:45PM

Driving Successful Customer Loyalty and CX Partnerships: A Brand Perspective

Beth Woodruff | Director - Enterprise Marketing | Ally Financial
Derek Whitworth | Managing Director - Marketing & Loyalty Optimization | Air Canada
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Wednesday, 10/27
6:00PM - 8:00PM

2021 Loyalty360 Awards Reception and Dinner @ The Sheraton Charlotte Hotel (Loyalty360 Award Finalists and Members Only)

Emcee: Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley
Emcee: Mark Johnson | CEO | Loyalty360