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Agenda

Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Day 3 (Wednesday | May 22, 2019)
Wednesday
8:45AM - 9:45AM

Loyalty360 Award Finalist Presentations: Metrics and Measurement

AT&T
Michael Marino | CXO | Caesars Entertainment
CIBC
Wednesday
8:45AM - 9:45AM

Loyalty360 Award Finalist Presentations: Influencer Marketing

Mark Lerner | Director of Loyalty Products | Hertz
Taylor Gray | Global Director of PR for Loyalty and Partnership | IHG
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Karen Szarvas | Director of Loyalty Marketing | The Vitamin Shoppe
Wednesday
8:45AM - 9:45AM

Loyalty360 Award Finalist Presentations: Employee Engagement

Greg Chase | Vice President of Guest Strategy & Insights | MGM Resorts Internationa
Sara Blackwood | Loyalty Marketing Manager | Omni Hotels
Jimmy Budnik | Vice President of Customer Care | Overstock.com
Tiffany Darden | Senior Manager of Field Marketing | Sodexo
Wednesday
10:00AM - 11:00AM

Loyalty360 Award Finalist Presentations: Program Partnership

Maria Pyle | Social Media Specialist | Ally Financial
Jim Bentubo | Manager of Social Media Strategy | Ally Financial
Miller Lite
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Julia Russell | Director of Loyalty Marketing | Verizon
Wednesday
10:00AM - 11:00AM

Loyalty360 Award Finalist Presentations: Loyalty Program Design

Anita Bichsel | Marketing Manager | Break Time
Chandler Delmas | Loyalty Marketing Manager | Cinemark
Julie Roy | Vice President of CRM Digital & Analytics | DSW
Neil Norman | Director of Customer Loyalty & Shopper Marketing | Food Lion
Wednesday
10:00AM - 11:00AM

Loyalty360 Award Finalist Presentations: CX Strategy

Michael Marino | CXO | Caesars Entertainment
Greg Chase | Vice President of Guest Strategy & Insights | MGM Resorts International
Kellen Fitzgerald | Director of Digital Marketing & Client Experience | Tarte
Zainub Naqvi | Senior Manager of CRM and Loyalty | Sugarfina
Wednesday
11:00AM - 11:20AM
Wednesday
12:10PM - 1:00PM
Wednesday
1:00PM - 2:00PM

Forget 1:1. 1: You is the New Reality When it Comes to Personalization

Brad MacDonald | Vice President of Loyalty Consulting | Epsilon
Darin Smith | Director of Loyalty | AutoZone
Kevin Murphy | Vice President of Client Services | Epsilon
Saad Khalid | Senior IT Manager and CRM | Dunkin’
Tad Fordyce | SVP of Loyalty | Epsilon
Wednesday
2:05PM - 2:40PM

DSW VIP: Customer-centric Program Design Builds Engagement and Creates True Loyalty

Clay Walton-House | Head of Consumer Strategy Services | Lenati
Julie Roy | Vice President of CRM Digital & Analytics | DSW
Wednesday
2:05PM - 2:40PM

The Future of Customer Loyalty

A.J. Schneider | Executive Vice President Wheaton World Wide Moving | Bekins Van Lines
Nataki Edwards | Senior Vice President of Digital Strategy and Operations | AARP
Wednesday
3:05PM - 3:50PM

For Eyes Puts Customer-Centricity into Focus

Jose R. Costa | CEO | For Eyes by GrandVision
Wednesday
3:55PM - 4:25PM

Power 1/2 Hour Session

Akamai
TicketNetwork
Yotpo
Wednesday
4:30PM - 5:15PM

Session Featuring Roger Dooley, author of Friction and Brainfluence

Roger Dooley | author of Friction and Brainfluence
Wednesday
5:30PM - 6:45PM