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Agenda

Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Year 2020
Wednesday, 10/21
11:00AM - 12:00PM

Creating Emotional Connections with Customers to Drive Brand Loyalty

AJ Schneider | EVP | Wheaton World Wide Moving | Bekins Van Lines | Stevens Worldwide
Julia Russell | Director of Verizon Up | Verizon
Karen Szarvas | Sr. Director of Customer Loyalty and Partnerships | The Vitamin Shoppe
RSVP For This Session (Conference Registration Required)
Thursday, 10/29
11:00AM - 12:00PM

Brands Drive Direct Mail Engagement Through Informed Delivery

Fernando Mello | Informed Delivery Program Manager | USPS
Tracy Brooks | SVP | Salem-One
RSVP For This Session (Conference Registration Required)
Monday, 11/09
1:00PM - 2:00PM

Loyalty360 Awards Presentations | Business Transformation

Emily Mikus | Director of Loyalty & Shopper Marketing | The GIANT Company
Jacqueline Harkness | Senior Director of Business Development & Long-Range Product Planning | Air Canada
Jessica Drozd | Marketing Manager - Acquisition & Brand | SCENE
Dena Pizzutti | Sr. Manager of Personalization and Optimization | Wawa
Watch this Session On-Demand (Conference Registration Required)
Monday, 11/09
5:00PM - 5:40PM

Shell Adapts its Fuel Rewards | Brand Case Study

Fergie Theriault | General Manager Retail Fuels Marketing Delivery | Shell North America
RSVP For This Session (Conference Registration Required)
Thursday, 11/12
11:00AM - 11:45AM
Thursday, 11/12
3:00PM - 4:00PM

Loyalty360 Awards Presentations | B2B Customer Loyalty

Amy Harrington | Marketing Manager - Auto Marketing | Ally Financial
John Sellers | Head of Rewards | Bank of America
Matt Goldberg | Director PRO Strategy and Loyalty | Floor & Decor 
Sheree Rajan | Vice President of Commercial Marketing | Essilor
RSVP For This Session (Conference Registration Required)
Friday, 11/13
9:00AM - 9:45AM

Customer Loyalty Best Practices | A Brand Perspective

Ana Guzman | Director of Loyalty and Customer Engagement | TGI Fridays
Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Don Smith | Chief Strategy and Analytics Officer | Brierley
Jason Whiting | Global VIP Program Director | LEGO
RSVP For This Session (Conference Registration Required)
Monday, 11/16
11:00AM - 12:15PM

Loyalty360 Awards Presentations | Creative Campaign

Cecilie Balfour | Marketing Manager | TELUS
Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Jason Scoggins | Director of Loyalty & CRM | Chipotle
Adam Reynolds | Sr. Manager - Loyalty & Email Marketing | Sleep Number
Susan LeBlanc | Director of Marketing | SCENE
RSVP For This Session (Conference Registration Required)
Monday, 11/16
3:00PM - 3:45PM

Loyalty360 Awards Presentations | Innovation in Corporate Social Responsibility

Imani Samuels | Director - Loyalty Marketing | AARP
Cecilie Balfour | Marketing Manager | TELUS
Janna Meneghello | Senior Project Manager | TELUS
Michael O'Brien | Manager - Marketing Products & Innovation | Caesars Entertainment
Valérie Durand | Director of Communications Optimization | Air Canada
RSVP For This Session (Conference Registration Required)
Tuesday, 11/17
11:00AM - 12:15PM

Loyalty360 Awards Presentations | Program Partnership

Matt Goldberg | Director PRO Strategy and Loyalty | Floor & Decor 
Rachel Letellier | Director | Fido XTRA
Catherine Paraan | Manager of Partnership Marketing | Sony Corporation of America
Tammy Lucas | Vice President of Marketing | BWH|Hotel Group
Julia Russell | Director of Verizon Up | Verizon
RSVP For This Session (Conference Registration Required)
Wednesday, 11/18
11:00AM - 12:15PM

Loyalty360 Awards Presentations | Customer Engagement & Advocacy

Rosalyn Fresard | Senior Marketing Manager | Ally Financial
Christine Luongo | Senior Brand Manager | Veggies Made Great
Frank Neumann | Senior Director - Consumer Lifecycle Management | Vans
Jason Scoggins | Director of Loyalty & CRM | Chipotle
Beth Woodruff | Director - Enterprise Marketing | Ally Financial
Tammy Lucas | Vice President of Marketing | BWH|Hotel Group
RSVP For This Session (Conference Registration Required)
Wednesday, 11/18
1:00PM - 1:45PM

Customer Loyalty & Experience in Retail | Brand Perspective

Matt Goldberg | Director PRO Strategy and Loyalty | Floor & Decor 
Sarah Sharp-Wangaard | VP Marketing | Hibbett
RSVP For This Session (Conference Registration Required)
Wednesday, 11/18
3:00PM - 4:15PM

Loyalty360 Awards Presentations | Customer Insight & Metrics

Eduard Checherin | Marketing Director | Black Star Burger
Erin Corrigan | Digital Marketing Manager | Donatos
Sarah Sharp-Wangaard | VP Marketing | Hibbett
Michael O'Brien | Manager - Marketing Products & Innovation | Caesars Entertainment
Sarah Pannacciulli | Director of CRM | Wyndham Hotels & Resorts
RSVP For This Session (Conference Registration Required)
Thursday, 11/19
11:00AM - 12:15PM

Loyalty360 Awards Presentations | CX Strategy

Alexandra Lev | UX Designer | 7-Eleven
Vanessa Peña | Program Leader - Digital Experience | Dominos
Doug Speedie | Sr. Partnership Manager - T-Mobile Tuesdays | T-Mobile
Sarah Sharp-Wangaard | VP Marketing | Hibbett
Kathryn Hueffner | Product Manager - 7-Eleven App | 7-Eleven
Phonishia Borsellino | Senior Director - Loyalty Program Management & Innovation | Wyndham Hotels & Resorts
RSVP For This Session (Conference Registration Required)
Thursday, 11/19
3:00PM - 4:00PM

Loyalty360 Awards Presentations | Technology & Trends

Michael Andrade Guzman | Tech Lead - Loyalty | 7-Eleven
Megan Audette | Director - Deposits Marketing Strategy | Ally Financial
Cody Strickland | Manager - API Engineering | 7-Eleven
Kushal Gupta | Tech Lead – Fuel | 7-Eleven
Michael O'Brien | Manager - Marketing Products & Innovation | Caesars Entertainment
Paul Ford | Group Product Manager | Overstock
RSVP For This Session (Conference Registration Required)
Friday, 11/20
11:00AM - 12:00PM

Loyalty360 Awards Presentations | Employee Engagement & Impact

Dave Trombetta | Senior Marketing Manager - Universities West | Sodexo
Jessica Printy Groves | Manager of Loyalty Strategy | The GIANT Company
Julie Girard | Manager of Customer Loyalty | Hannaford
Adam Reynolds | Sr. Manager - Loyalty & Email Marketing | Sleep Number
Jimmy Budnik | Vice President of Customer Care | Overstock
Amanda Krabbenhoft | Area Marketing Manager - Universities West | Sodexo
Tammy Lucas | Vice President of Marketing | BWH|Hotel Group
Tiffany Darden | Senior Marketing Manager - Universities West | Sodexo
RSVP For This Session (Conference Registration Required)
Friday, 11/20
2:00PM - 3:00PM

Loyalty360 Awards Presentations | Loyalty Program Design

Ashley Beckman | Global Brand Manager | 19 Crimes
Chanelle Doiron | Product Manager | Atlantic Lottery
Julia Russell | Director of Verizon Up | Verizon
Melanie Butler | Manager of CSM and Loyalty Strategy | Giant Food
Ryan Draude | Director of Loyalty & Digital | Giant Food
RSVP For This Session (Conference Registration Required)
Monday, 11/23
1:00PM - 2:15PM

Loyalty360 Awards Presentations | Customer Loyalty Strategy

Deepu Thomas | Product Manager - Loyalty | 7-Eleven
Andrew Pine | Global Director of excite! | Porsche Cars North America
John Sellers | Head of Rewards | Bank of America
Lauren Strien | Loyalty Marketing - T-Mobile Tuesdays | T-Mobile
Raul Medellin | Strategy | 7-Eleven
RSVP For This Session (Conference Registration Required)
Monday, 11/23
3:00PM - 4:30PM

Loyalty360 Awards Presentations | Incentive & Reward Design

Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Frank Neumann | Senior Director - Consumer Lifecycle Management | Vans
Jason Whiting | Global VIP Program Director | LEGO
Karen Szarvas | Sr. Director of Customer Loyalty and Partnerships | The Vitamin Shoppe
Helen Wilson | Loyalty Development Manager | Shell
Alyssa Callahan | Senior Manager - Loyalty Program Management | Wyndham Hotels & Resorts
RSVP For This Session (Conference Registration Required)