Speakers

Elizabeth Greeley is a passionate advocate for pet care and digital engagement, serving as the Digital Marketing Technology Lead at Nestlé Purina. With a strong commitment to creating enriching experiences, she focuses on driving consumer joy and loyalty through the myPurina app.

In her role, Elizabeth oversees the enterprise CRM, developing consumer journeys that span an entire connected ecosystem built to support key moments for pet parents "beyond the bag." Through innovation, gamification, and 1:1 personalization, she brings new consumer experiences to life that deliver business value and solve consumer needs. 

Leveraging data to inform decision-making, Elizabeth is a pioneer for how Nestlé Purina connects with consumers to drive lifetime loyalty. 

Mari Prats is a digital marketing leader with experience spanning influencer marketing, content strategy, innovation, paid media, eCommerce, and gamification. She has worked across a diverse range of industries, including beauty, technology, and QSR, bringing a cross-functional and consumer-first perspective to growth.

Currently at Burger King, Mari leads growth and innovation initiatives, driving new guest acquisition through strategic partnerships while enhancing engagement and loyalty through gamification. Her work has contributed to meaningful sales impact by attracting and retaining some of Burger King’s most loyal customers.

Richa Gupta is a senior loyalty, digital product, and finance leader with 15+ years of experience building and scaling enterprise loyalty platforms, subscription businesses, and strategic partnerships for Fortune 100 retailers. She currently leads loyalty membership strategy and digital platform innovation at Albertsons Companies, with accountability for customer economics, engagement, and long-term CLV. Richa’s work sits at the intersection of product leadership, P&L ownership, and value creation—translating strategy into platforms that materially change customer behavior at scale.

John Sellers recently joined Truist Bank as an Executive Vice President, leading Loyalty and Rewards and responsible for building and launching the firm’s newest rewards offering. Previously at Bank of America, he led enterprise rewards across consumer, wealth, and business banking—including Preferred Rewards, BankAmeriDeals, and credit card rewards redemption. John brings 30+ years of leadership across rewards, risk management, and product innovation, including roles spanning vehicle lending, investments, and credit cards. He is the architect of the award-winning Travel Rewards Card and led the effort to bring chip technology to Bank of America cards. John is an industry-recognized loyalty leader and serves on the advisory board of Loyalty 360. He holds a finance degree from the University of Delaware’s Alfred Lerner College of Business and Economics and an MBA from Penn State’s Smeal College of Business (graduated with distinction; Beta Gamma Sigma).

Stephanie is Vice President, Global Direct-to-Consumer at MANSCAPED, where she has led the category creator’s rapid expansion into 40 countries and helped shape a brand that has redefined the men’s grooming category. Responsible for eCommerce, retention, customer experience, and international expansion, Stephanie builds and mentors high-performing, cross-functional teams that translate strategic vision into measurable commercial outcomes. She previously held roles at Golin, Revlon, and Sun Bum, leading global brand and market development initiatives. Stephanie brings deep expertise in scaling DTC businesses, omnichannel transformation, and building resilient teams that deliver results.

Macy McClintock is a Senior Analyst on the Burger King Digital Marketing team, where she executes the creative, strategic, and technical implementation of BK’s CRM program—transforming Guest insights into engaging, brand-forward experiences. Previously on Burger King’s social team, Macy brings a strong understanding of brand voice and cultural relevance to CRM, ensuring that personalized communications feel timely, authentic, and distinctly BK. She is especially passionate about evolving loyalty beyond transactions and creating meaningful touchpoints that foster genuine, memorable connections between BK and its Guests.

As the AVP of Kobie’s award-winning Customer Care Center, Danielle drives the optimization of loyalty-building customer experiences for our clients. With over 25 years of experience, she has spearheaded numerous customer experience transformations, creating scalable processes that result in exceptional consumer engagement.

Danielle is a certified Change Management Practitioner (CMP). Before joining Kobie, she led business process transformation and operational excellence at Catalina Marketing.

As CEO of Loyalty360, Mark is committed to bringing loyalty to the forefront as a critical marketing strategy. To further this goal, he has created an unbiased, market-driven clearinghouse and think tank through which users and loyalty providers can interact and collaborate with. His finger on the pulse of what’s happening in loyalty, Mark is driven to give members the expert insight and guidance they need to develop strategies and implement programs that effectively engage their customers and employees and build stronger relationships with them.

Courtney Kociemba is a dynamic leader in customer strategy, lifecycle marketing, and digital engagement, currently serving as the Senior Director of Customer Strategy and Lifecycle Marketing at CAVA. With a wealth of experience driving marketing initiatives at top brands like Daily Harvest, Kendra Scott, Best Western, and PetSmart, she brings a deep understanding of how to leverage data and customer insights to build impactful loyalty programs and drive revenue.

Arnab Goswami is a seasoned leader in digital transformation, customer engagement, and loyalty, with over 24 years of experience across telecom, retail, and media. As Vice President of Customer Engagement & Partnerships at Deutsche Telekom AG, he leads group-wide initiatives and is the driving force behind “Magenta Moments,” the unique cross-border telco engagement program, successfully launched across nine countries in Europe.

Previously, Arnab built and scaled Etisalat’s “Smiles” platform into a major revenue-generating ecosystem. Known for combining strategic vision with execution excellence, he specializes in creating innovative engagement models that drive customer loyalty, unlock new revenue streams, and transform businesses at scale.