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Jenn Chick is the senior vice president and global head of Hilton Honors and Customer Engagement at Hilton. Jenn has more than 20 years of experience developing innovative marketing strategies across a variety of industries, including hospitality, travel and consumer packaged goods. In her current role, she is focused on elevating the customer experience and driving acquisition and retention for Hilton Honors, as well as overseeing performance and benefits, setting reward pricing and strategy, and providing overall program management. As a Hilton Honors member for almost a decade, her favorite benefit is the warm welcome and hospitality she receives no matter where in the world she stays.
Most recently, Jenn served as vice president of marketing execution and operations at Hilton, where she transformed marketing operations through the use of analytics, process optimization, automation and organizational transformation. She was responsible for developing a global integrated marketing strategy and delivering customer-centric content and creative to drive better marketing returns and customer experiences.
Prior to joining Hilton, Jenn worked for MarketBridge, McCann-Erickson and Arnold Worldwide in various marketing, sales and advertising roles. She holds an MBA from The Darden Graduate School of Business at the University of Virginia and a B.S. in Marketing from George Mason University. While Jenn can most frequently be found at a roadside Hampton by Hilton with her husband and three children, she always appreciates an opportunity to use her Hilton Honors Points for a special getaway at one of Hilton’s luxury resort properties around the world.
David Hamel blends 20 years of digital innovation with an engineering background, establishing him as a distinctive strategist in digital solutions. Leading the strategy, customer experience, and design teams at nventive, he spearheads the development of solutions that tackle complex challenges through creative and impactful user experiences. In recent years, his teams designed and implemented dedicated mobile experiences for leading coalition loyalty programs and developed a white-label solution for brand-specific programs.
Before nventive, David's roles at Electronic Arts and Dassault Systèmes honed his expertise. His journey from a consultant to an executive has endowed him with a multifaceted perspective across diverse contexts and business challenges. David has navigated small to large organizations through critical moments requiring stakeholder alignment and consulting across various categories and markets, from local to national levels. His extensive experience spans product and digital experience design, implementation, and the integration of technology, data, and AI, underscoring his leadership in navigating the evolving digital landscape.
Stéphanie Mercier spearheads digital strategy and customer experience initiatives at nventive, leading transformative projects, self-service innovations, and impactful product launches. Her expertise is rooted in years of hands-on experiences at major firms like Vidéotron and Yellow Pages Group as a CX strategist and product manager in both B2C and B2B arenas. Her early career as a freelance content creator laid the groundwork for her holistic approach - uniting user needs to business goals as parts of the same story. She is a key player in shaping digital experiences that resonate with customers and drive business success.