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David Hamel blends 20 years of digital innovation with an engineering background, establishing him as a distinctive strategist in digital solutions. Leading the strategy, customer experience, and design teams at nventive, he spearheads the development of solutions that tackle complex challenges through creative and impactful user experiences. In recent years, his teams designed and implemented dedicated mobile experiences for leading coalition loyalty programs and developed a white-label solution for brand-specific programs.
Before nventive, David's roles at Electronic Arts and Dassault Systèmes honed his expertise. His journey from a consultant to an executive has endowed him with a multifaceted perspective across diverse contexts and business challenges. David has navigated small to large organizations through critical moments requiring stakeholder alignment and consulting across various categories and markets, from local to national levels. His extensive experience spans product and digital experience design, implementation, and the integration of technology, data, and AI, underscoring his leadership in navigating the evolving digital landscape.
Stéphanie Mercier spearheads digital strategy and customer experience initiatives at nventive, leading transformative projects, self-service innovations, and impactful product launches. Her expertise is rooted in years of hands-on experiences at major firms like Vidéotron and Yellow Pages Group as a CX strategist and product manager in both B2C and B2B arenas. Her early career as a freelance content creator laid the groundwork for her holistic approach - uniting user needs to business goals as parts of the same story. She is a key player in shaping digital experiences that resonate with customers and drive business success.
John is the Vice President of Loyalty, Personalization, and Analytics at Rite Aid. Prior to Rite Aid, John launched a digital-only loyalty program at Hannaford Supermarkets (part of Ahold Delhaize). Additionally, he has more than 25 years of experience in marketing, with much of that in retail. His experience includes data-driven marketing roles from a variety of perspectives, including Vice President of CRM at Symphony EYC (including clients Ahold USA and Rite Aid) and Manager of Customer Loyalty Marketing at Shaw's Supermarkets.