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Agenda & Speakers

Lunch Workshop presented by Deloitte: Transcending Expectations in the New Loyalty Landscape

Tuesday, October 26, 2021 - 12:45 PM - 1:45 PM
During this lunch/workshop session, Deloitte will present research and insights on the key consumer drivers building today’s leading loyalty and engagement strategies. 


Brendan Boerbaitz, Senior Manager, Deloitte


Jeff Casullo, Strategy Senior Manager, Deloitte

Jeff is a leader at Monitor Deloitte, he has 10+ years of experience in designing and delivery growth transformations for travel and hospitality companies. Having started his career in Deloitte’s technology practice, Jeff is uniquely able to bridge the gap between growth strategies and the development of the capabilities and technologies required to deliver against them. Jeff is a leader of Deloitte’s Loyalty Practice and has helped multiple clients in various stages of their loyalty journeys.

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