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Agenda & Speakers

Loyalty360 Award Finalist Presentations: Customer Loyalty Strategy

Leading up to Tuesday’s Loyalty360 Awards ceremony, the finalists competing in the 2019 awards will share details of their programs and strategies in fast-paced, 10-15 minute presentations. These presentations give attendees a chance to hear first-hand from the brands that are delivering experiences that set them apart from the competition and create happy, loyal customers.

After the presentations, attendees will vote for their choices for bronze, silver, gold, and platinum in the particular category. 

Speakers

Jimmy Budnik, Vice President of Customer Care, Overstock.com

Jimmy Budnik, Overstock.com’s Vice President of Customer Care, began his  career  with  the  online  retailer  in  2008  as  a  Senior  Process  Improvement  Engineer  after  half  a  decade  working  as  an  Industrial  Engineer,  first  with  UPS,  then  with  Homeshield.  
 
Budnik  has  held  several  positions  in  his  time  at  Overstock,  where  he  developed  strategies  and  executed  improvements  initiatives  to  drive  growth  and  improve  the  customer  experience.  These  roles  included  transitioning  between  multiple  departments  as  a  Chief  of  Staff,  including  Customer  Care,  Marketing,  Merchandising,  and  the  Office  of  the  President.  Also  during  this  time,  he  was  a  Senior  Director  of  the  Product  Content  Teams,  worked  in  Overstock’s  technology  incubator,  OLabs,  and  most  recently  he  served  in  a  dual  role  as  the  General  Manager  of  Marketplace  and  the  General  Merchandising  Manager  for  Home  Essentials  and  Apparel. 
 
In  his  current  role  as  VP  of  Customer  Care,  Budnik  leads  a  workforce  of  hundreds  of  associates  that  consistently  deliver  a  world-class  customer  experience,  while  promoting  the  customer-centric  culture  that  has  given  Overstock  the  reputation  as  an  award-winning  leader  in  online  retail  customer  service  for  nearly  two  decades.

Shinjani Agrawal, Sr. Marketing Manager of CRM and Loyalty, Luxottica Retail

5+ years of global CRM and loyalty experience in luxury retail. Shinjani has spearheaded the launch and growth of CRM and loyalty programs for Sunglass Hut and Oakley retail across multiple countries. She also has an MBA from Ross School of Business, University of Michigan.
 

Darami Coulter, Chief Marketing Officer, Sumo Sushi and Bento

People Matter. Her simple mantra on how she approaches every situation. How does what we are about to do or say affect the guest experience, team members and franchisees?

She has been with Sumo as a marketing consultant since 2009 and full time as the Chief Marketing Officer since 2014.She focuses on growing internal and external brand consistencies, brand messaging, marketing campaigns and communications as well as the marketing/technology integration. She has hyper-focused on the guest, team member and franchisee experience through technology and how to best utilize platforms for communication, data analysis, and results driven campaigns to optimize sales and make market turns where necessary.

Mrs. Coulter, earned her Certified Franchise Executive credentials in 2018, counting her in the top expertise of franchise executives.

Aldine Shamir, VP of CRM and Loyalty, Wyndham Hotels & Resorts

Aldine Shamir serves as vice president, CRM and Loyalty, at Wyndham Hotels & Resorts, one of the world’s leading hotel brand franchisors and hotel management services providers with approximately 9,200 hotels across 80 countries under 20 hotel brands.
 
In her role, Shamir has global oversight for member acquisition and engagement with Wyndham Rewards, the company’s award-winning guest loyalty program. Most recently, she spearheaded a multi-faceted evolution of Wyndham Rewards—named the number one hotel rewards program by readers of USA TODAY—adding new member benefits and expanding program features, all of which were built around extensive customer research and analysis.
 
Shamir joined Wyndham in early 2018 following a 15-year tenure with American Express, where she held a number of progressive marketing roles including, vice president of Global Customer Experience, vice president of Customer Acquisition, and Director of Customer Retention & Loyalty Strategy. Outside of American Express, she has held marketing and business strategy roles with Verizon, GE and Accenture.
 
Shamir is a graduate of Binghamton University and received her Master's in Business Administration from New York University’s Leonard N. Stern School of Business.

Agenda Overview

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