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Agenda & Speakers

Loyalty360 Award Finalist Presentations: CX Strategy

Leading up to Wednesday's Loyalty360 Awards ceremony, the finalists competing in the 2019 awards will share details of their programs and strategies in fast-paced, 10-15 minute presentations. These presentations give attendees a chance to hear first-hand from the brands that are delivering experiences that set them apart from the competition and create happy, loyal customers.

After the presentations, attendees will vote for their choices for bronze, silver, gold, and platinum in the particular category. 


Ryan Hill, Director of Customer Experience, Caesars Entertainment


Jane Rosenblum, Director of Guest Experience, MGM Resorts International

Jane Rosenblum is the Director of Guest Experience for MGM Resorts.  Jane’s previous roles with MGM Resorts include working in leadership roles at New-York New York and Excalibur.  In her current role, Jane and her team lead the strategic development, creation, and implementation of innovative customer centric initiatives.  Jane has worked in the industry for over 10 years and has previously worked with Caesars Entertainment and Hilton.  In 2018, Jane was nominated for a Great Women of Gaming Award with Global Gaming Women. 

Kellen Fitzgerald, Director of Digital Marketing & Client Experience, Tarte


Zainub Naqvi, Senior Manager of CRM and Loyalty, Sugarfina

Zainub oversees Customer Marketing and Loyalty at Sugarfina. Zainub built, launched and leads strategy & efforts of Sugarfina Rewards for the organization. Besides acting as the key stakeholder over Sugarfina Rewards, she also handles all customer metrics, consumer insights and direct mail. Throughout her career, Zainub has brought transformational insights and marketing strategy to organizations which has in turn led to an increase in customer satisfaction & positive ROI driving initiatives. Prior to joining Sugarfina, Zainub held positions at Fabletics at Techstyle, Yext and Huron Consulting Group. She holds an MBA from UCLA Anderson School of Management and a bachelor’s degree from the University of Michigan. Zainub enjoys yoga, cooking and getting involved in her community. She currently resides in Los Angeles, CA with her husband.

Agenda Overview

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