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Agenda & Speakers

Loyalty360 Award Finalist Presentations: Employee Engagement

Leading up to Wednesday's Loyalty360 Awards ceremony, the finalists competing in the 2019 awards will share details of their programs and strategies in fast-paced, 10-15 minute presentations. These presentations give attendees a chance to hear first-hand from the brands that are delivering experiences that set them apart from the competition and create happy, loyal customers.

After the presentations, attendees will vote for their choices for bronze, silver, gold, and platinum in the particular category. 

Speakers

Jane Rosenblum, Director of Guest Experience, MGM Resorts International

Jane Rosenblum is the Director of Guest Experience for MGM Resorts.  Jane’s previous roles with MGM Resorts include working in leadership roles at New-York New York and Excalibur.  In her current role, Jane and her team lead the strategic development, creation, and implementation of innovative customer centric initiatives.  Jane has worked in the industry for over 10 years and has previously worked with Caesars Entertainment and Hilton.  In 2018, Jane was nominated for a Great Women of Gaming Award with Global Gaming Women. 
 

Sara Blackwood, Loyalty Marketing Manager, Omni Hotels

Sara never intended to work in loyalty. After a six year stint working in the arts, she stumbled into loyalty at US Airways and never looked back. After the merger with American Airlines brought Sara back to Texas, she joined the Select Guest team at Omni Hotels & Resorts as the Loyalty Marketing Manager in 2016.

Since her arrival, Sara has focused on improving employee engagement with the corporate office and members of Select Guest. A people-focused individual, she led the implementation of a new holistic employee engagement program driving motivation, engagement, and education of Front Office staff around growing membership and increasing consistent and exception delivery of program benefits and member recognition.
In addition to Loyalty Marketing, Sara also held positions in Partnership Strategy, Partner Channel Strategy, Partnership Marketing, and Advertising Sales with Dividend Miles and AAdvantage.

Jimmy Budnik, Vice President of Customer Care, Overstock.com

Jimmy Budnik, Overstock.com’s Vice President of Customer Care, began his  career  with  the  online  retailer  in  2008  as  a  Senior  Process  Improvement  Engineer  after  half  a  decade  working  as  an  Industrial  Engineer,  first  with  UPS,  then  with  Homeshield.  
 
Budnik  has  held  several  positions  in  his  time  at  Overstock,  where  he  developed  strategies  and  executed  improvements  initiatives  to  drive  growth  and  improve  the  customer  experience.  These  roles  included  transitioning  between  multiple  departments  as  a  Chief  of  Staff,  including  Customer  Care,  Marketing,  Merchandising,  and  the  Office  of  the  President.  Also  during  this  time,  he  was  a  Senior  Director  of  the  Product  Content  Teams,  worked  in  Overstock’s  technology  incubator,  OLabs,  and  most  recently  he  served  in  a  dual  role  as  the  General  Manager  of  Marketplace  and  the  General  Merchandising  Manager  for  Home  Essentials  and  Apparel. 
 
In  his  current  role  as  VP  of  Customer  Care,  Budnik  leads  a  workforce  of  hundreds  of  associates  that  consistently  deliver  a  world-class  customer  experience,  while  promoting  the  customer-centric  culture  that  has  given  Overstock  the  reputation  as  an  award-winning  leader  in  online  retail  customer  service  for  nearly  two  decades.

Tiffany Darden, Senior Manager of Field Marketing, Sodexo

Tiffany currently leads campus field marketing in North Carolina, Virginia, West Virginia and Kentucky. Tiffany manages marketing efforts at forty-one (41) university dining and facilities management accounts.
 
Tiffany’s responsibilities include deployment and implementation of all Sodexo marketing initiatives.  Her focus is on strategic development to support the region with sales growth, research, trends and customer satisfaction. Tiffany has a passion for working with our client partners and delivering exceptional customer experiences and sales at accounts. She works closely with all of the team members in her region to ensure that they have the marketing tools and expertise they need to achieve Sodexo’s partnership goals. Tiffany has a bachelors degree in English and MBA with a concentration in Marketing.
 
Tiffany is graduate of Florida A&M University.
 
Tiffany resides in Greensboro, NC with her husband Corey and son Taylor. 
 

Agenda Overview

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