SuAnn Carriero, Sr. Digital Director of Rewards, Bank of America
SuAnn Carriero is a Senior Digital Director in BofA Rewards. In this role SuAnn is responsible for the Rewards Program Strategy, Overall Performance, Business Analysis, Associate Readiness and Client Satisfaction. In 2022, Preferred Rewards was named ‘America’s Best Loyalty Program’ by Newsweek and ‘Best Bank Customer Loyalty Program’ by Motely Fool.
Prior to her current role, SuAnn worked in Quantitative Analytics leading various teams including Segmentation, Investment, and Rewards. SuAnn led the Preferred Rewards Quantitative Analytics team when the program first launched in 2014.
Additionally, SuAnn managed teams and processes across a variety or areas within Bank of America, including Business Intelligence, External Reporting, Finance and was the CFO of America’s Investment Banking. Through the 30 years SuAnn has been with the Bank of America/Merrill her passion about associate development has been apparent. Over the past 5 years SuAnn has helped to create employee satisfaction teams to foster cross team collaborations and shared best practices.
SuAnn graduated from Rider University with a Bachelor’s Degree in Science, majoring in accounting. She is also a certified public accountant and is currently attending Lehigh University for her Master’s in Business Administration.
SuAnn resides in Scarborough, Maine loves to spend time outside hiking, skiing and biking. She is also active in her community across various school and non-profit organizations. She participates in her children’s school’s woman career days by sharing skills and experiences with young ladies. Recently SuAnn has been fostering puppies for the local Animal shelter.