Loyalty Expo Conference Assistance

Chat about your conference question

We're sorry, chat is currently unavailable

Chat hours are listed below.

Monday - Friday: 08:30AM ET- 05:30PM ET
Saturday - Sunday: Closed

It is currently

Call or e-mail about your conference question for:

 [email protected]

Agenda & Speakers

Loyalty360 Awards Presentations | Technology & Trends

Thursday, November 19, 2020 - 3:00 PM - 4:00 PM
The finalists competing in the 2020 Loyalty360 Awards will share details of their programs and strategies in fast-paced, 10-15 minute presentations. These presentations give attendees a chance to hear first-hand from the brands that are delivering experiences that set them apart from the competition and create happy, loyal customers.

Each finalist will create a video presentation and all attendees will have the ability to watch videos from all finalists in each category. 

As a part of the award process, all registered conference attendees are eligible to vote for platinum, gold, silver, bronze and honorable mention (if applicable) for each category. 

Category videos will be posted throughout the virtual event on LoyaltyExpo.com. Once the category video goes live, voting will be open until December 1. 

Technology & Trends Finalists: 
  • - Caesars Entertainment
  • - Overstock
  • - 7-Eleven (in partnership with Loyalty Methods)
  • - Ally Financial
RSVP For This Session (Conference Registration Required)


Michael Andrade Guzman, Tech Lead - Loyalty, 7-Eleven


Megan Audette, Director - Deposits Marketing Strategy, Ally Financial


Cody Strickland, Manager - API Engineering, 7-Eleven


Kushal Gupta, Tech Lead – Fuel, 7-Eleven


Michael O'Brien, Manager - Marketing Products & Innovation, Caesars Entertainment

Mike has been with Caesars Entertainment for the last two Years, previously working for Citigroup. He holds a BBA, Finance from Texas A&M University and an MBA from USC Marshall School of Business. 

With Caesars, his main responsibilities include onboarding new and supporting existing properties on the UrVenue platform, set up, traning, and launch for QLess (Virtual Queing System), onboarding and support for Runtriz (mobile ordering), and advanced analytics and reporting for all mobile and digital platforms. 

Paul Ford, Group Product Manager, Overstock

Paul Ford is the Group Product Manager for Overstock.com’s Customer Organization where he manages the strategy and implementation for the company’s customer-centric product vision. In this role, Ford directly manages a world-class product team. Additionally, he oversees development for customer care, customer experience, user-generated content, customer loyalty, self-service experience, my account, payments, financing options, gift cards, as well as Overstock’s cutting edge CRM and customer identity systems.

Ford joined Overstock’s team two years ago as a product manager in marketing, where he developed technological solutions for push, email, customer identity, and marketing tag management. His 18 years of experience as a business and technology leader resulted in Overstock winning the Braze Customer of the Year award in 2019 as the company reached new heights in marketing tech and customer experience.

As Overstock continues its 21-year success as a tech-focused ecommerce company Ford and his teams will continue to develop and utilize new features, new products, and new customer experiences.

Agenda Overview

Recent Tweets