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Agenda & Speakers

Pre-Conference Roundtable - Luxottica | Experiential Retail

This session will focus on the topic of experiential retal. Key points will include:

• Engagement and Customer Experience
• Product Mix
• Promotional Partners
• Getting customers in store and keeping them in store
• Managing online thru offline
• How are consumers engaging?
• Internal and external consumer trends

Speakers

Drew Ormrod, Senior Director of Loyalty, Luxottica

Coming from a multidiscipline background, Drew spent his prior career agency side consulting for brands like IBM, E-Trade, CVS Health and Citi Group and built performance driven, award winning programs across CRM, Brand, Digital/Social, Content, Influencer and Media for them.

At Luxottica, Drew currently leads CRM and loyalty for Oakley Retail and Sunglass Hut in North America. He believes loyalty today needs to be data driven, but also balanced with emotional connections throughout the customer journey. The intersection of loyalty and brand is extremely integrated, and his team approaches loyalty with the mindset that 1:1 relationships are the ultimate representation and experience of the brand. Since joining Luxottica in January 2017, he has initiated several initiatives that have driven member engagement and increased repurchase rates.

Agenda Overview

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