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Agenda & Speakers

Pre-Conference Roundtable - Caesars Entertainment | Next Generation Customer Experience and Customer Loyalty

This session will focus on the topic of next generation customer experience and customer loyalty.

Key points will include:

• Developing new products and services
• Brand alignment and vision
• Managing internal and external stakeholders
• Tapping new segments
• Leveraging your network
• VOC/VOE
• What is next? Managing expectations
• Adding or changing program functionality
 

Speakers

Josh Margolis, VP of Customer Journey, Caesars Entertainment

 

Agenda Overview

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