Loyalty Expo Conference Assistance

Chat about your conference question

We're sorry, chat is currently unavailable

Chat hours are listed below.

Monday - Friday: 08:30AM ET- 05:30PM ET
Saturday - Sunday: Closed

It is currently

Call or e-mail about your conference question for:

 513-800-0360
 [email protected]

Agenda

Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Year 2020
Wednesday, 10/21
11:00AM - 12:00PM

Creating Emotional Connections with Customers to Drive Brand Loyalty

AJ Schneider | EVP | Wheaton World Wide Moving | Bekins Van Lines | Stevens Worldwide
Julia Russell | Director of Verizon Up | Verizon
Karen Szarvas | Sr. Director of Customer Loyalty and Partnerships | The Vitamin Shoppe
RSVP For This Session (Conference Registration Required)
Thursday, 10/29
11:00AM - 12:00PM

Brands Drive Direct Mail Engagement Through Informed Delivery

Fernando Mello | Informed Delivery Program Manager | USPS
Tracy Brooks | SVP | Salem-One
RSVP For This Session (Conference Registration Required)
Monday, 11/09
1:00PM - 2:00PM

Loyalty360 Awards Presentations | Business Transformation

Emily Mikus | Director of Loyalty & Shopper Marketing | The GIANT Company
Jacqueline Harkness | Senior Director of Business Development & Long-Range Product Planning | Air Canada
Jessica Drozd | Marketing Manager - Acquisition & Brand | SCENE
Dena Pizzutti | Sr. Manager of Personalization and Optimization | Wawa
Watch this Session On-Demand (Conference Registration Required)
Monday, 11/09
5:00PM - 5:40PM

Shell Adapts its Fuel Rewards | Brand Case Study

Fergie Theriault | General Manager Retail Fuels Marketing Delivery | Shell North America
RSVP For This Session (Conference Registration Required)
Thursday, 11/12
11:00AM - 11:45AM
Thursday, 11/12
3:00PM - 4:00PM

Loyalty360 Awards Presentations | B2B Customer Loyalty

Amy Harrington | Marketing Manager - Auto Marketing | Ally Financial
John Sellers | Head of Rewards | Bank of America
Matt Goldberg | Director PRO Strategy and Loyalty | Floor & Decor 
Sheree Rajan | Vice President of Commercial Marketing | Essilor
RSVP For This Session (Conference Registration Required)
Friday, 11/13
9:00AM - 9:45AM

Customer Loyalty Best Practices | A Brand Perspective

Ana Guzman | Director of Loyalty and Customer Engagement | TGI Fridays
Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Don Smith | Chief Strategy and Analytics Officer | Brierley
Jason Whiting | Global VIP Program Director | LEGO
RSVP For This Session (Conference Registration Required)
Monday, 11/16
11:00AM - 12:15PM

Loyalty360 Awards Presentations | Creative Campaign

Cecilie Balfour | Marketing Manager | TELUS
Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Jason Scoggins | Director of Loyalty & CRM | Chipotle
Adam Reynolds | Sr. Manager - Loyalty & Email Marketing | Sleep Number
Susan LeBlanc | Director of Marketing | SCENE
RSVP For This Session (Conference Registration Required)
Monday, 11/16
3:00PM - 3:45PM

Loyalty360 Awards Presentations | Innovation in Corporate Social Responsibility

Imani Samuels | Director - Loyalty Marketing | AARP
Cecilie Balfour | Marketing Manager | TELUS
Janna Meneghello | Senior Project Manager | TELUS
Michael O'Brien | Manager - Marketing Products & Innovation | Caesars Entertainment
Valérie Durand | Director of Communications Optimization | Air Canada
RSVP For This Session (Conference Registration Required)
Tuesday, 11/17
11:00AM - 12:15PM

Loyalty360 Awards Presentations | Program Partnership

Matt Goldberg | Director PRO Strategy and Loyalty | Floor & Decor 
Rachel Letellier | Director | Fido XTRA
Catherine Paraan | Manager of Partnership Marketing | Sony Corporation of America
Tammy Lucas | Vice President of Marketing | BWH|Hotel Group
Julia Russell | Director of Verizon Up | Verizon
RSVP For This Session (Conference Registration Required)
Tuesday, 11/17
2:00PM - 2:45PM

Personalization, Segmentation, and Cadence Management | A Brand Perspective

Nate Beran | Group Product Manager | 7-Eleven
Ryan Draude | Director of Loyalty & Digital | Giant Food
Sajjad Khan. Senior Director of Digital Product Management | 7-Eleven
RSVP For This Session (Conference Registration Required)
Wednesday, 11/18
11:00AM - 12:15PM

Loyalty360 Awards Presentations | Customer Engagement & Advocacy

Rosalyn Fresard | Senior Marketing Manager | Ally Financial
Christine Luongo | Senior Brand Manager | Veggies Made Great
Frank Neumann | Senior Director - Consumer Lifecycle Management | Vans
Jason Scoggins | Director of Loyalty & CRM | Chipotle
Beth Woodruff | Director - Enterprise Marketing | Ally Financial
Tammy Lucas | Vice President of Marketing | BWH|Hotel Group
RSVP For This Session (Conference Registration Required)
Wednesday, 11/18
1:00PM - 1:45PM

Customer Loyalty & Experience in Retail | Brand Perspective

Matt Goldberg | Director PRO Strategy and Loyalty | Floor & Decor 
Sarah Sharp-Wangaard | VP Marketing | Hibbett
RSVP For This Session (Conference Registration Required)
Wednesday, 11/18
3:00PM - 4:15PM

Loyalty360 Awards Presentations | Customer Insight & Metrics

Eduard Checherin | Marketing Director | Black Star Burger
Erin Corrigan | Digital Marketing Manager | Donatos
Sarah Sharp-Wangaard | VP Marketing | Hibbett
Michael O'Brien | Manager - Marketing Products & Innovation | Caesars Entertainment
Sarah Pannacciulli | Director of CRM | Wyndham Hotels & Resorts
RSVP For This Session (Conference Registration Required)
Thursday, 11/19
11:00AM - 12:15PM

Loyalty360 Awards Presentations | CX Strategy

Alexandra Lev | UX Designer | 7-Eleven
Vanessa Peña | Program Leader - Digital Experience | Dominos
Doug Speedie | Sr. Partnership Manager - T-Mobile Tuesdays | T-Mobile
Sarah Sharp-Wangaard | VP Marketing | Hibbett
Kathryn Hueffner | Product Manager - 7-Eleven App | 7-Eleven
Phonishia Borsellino | Senior Director - Loyalty Program Management & Innovation | Wyndham Hotels & Resorts
RSVP For This Session (Conference Registration Required)
Thursday, 11/19
3:00PM - 4:00PM

Loyalty360 Awards Presentations | Technology & Trends

Michael Andrade Guzman | Tech Lead - Loyalty | 7-Eleven
Megan Audette | Director - Deposits Marketing Strategy | Ally Financial
Cody Strickland | Manager - API Engineering | 7-Eleven
Kushal Gupta | Tech Lead – Fuel | 7-Eleven
Michael O'Brien | Manager - Marketing Products & Innovation | Caesars Entertainment
Paul Ford | Group Product Manager | Overstock
RSVP For This Session (Conference Registration Required)
Friday, 11/20
11:00AM - 12:00PM

Loyalty360 Awards Presentations | Employee Engagement & Impact

Dave Trombetta | Senior Marketing Manager - Universities West | Sodexo
Jessica Printy Groves | Manager of Loyalty Strategy | The GIANT Company
Julie Girard | Manager of Customer Loyalty | Hannaford
Adam Reynolds | Sr. Manager - Loyalty & Email Marketing | Sleep Number
Jimmy Budnik | Vice President of Customer Care | Overstock
Amanda Krabbenhoft | Area Marketing Manager - Universities West | Sodexo
Tammy Lucas | Vice President of Marketing | BWH|Hotel Group
Tiffany Darden | Senior Marketing Manager - Universities West | Sodexo
RSVP For This Session (Conference Registration Required)
Friday, 11/20
2:00PM - 3:00PM

Loyalty360 Awards Presentations | Loyalty Program Design

Ashley Beckman | Global Brand Manager | 19 Crimes
Chanelle Doiron | Product Manager | Atlantic Lottery
Julia Russell | Director of Verizon Up | Verizon
Melanie Butler | Manager of CSM and Loyalty Strategy | Giant Food
Ryan Draude | Director of Loyalty & Digital | Giant Food
RSVP For This Session (Conference Registration Required)
Monday, 11/23
1:00PM - 2:15PM

Loyalty360 Awards Presentations | Customer Loyalty Strategy

Deepu Thomas | Product Manager - Loyalty | 7-Eleven
Andrew Pine | Global Director of excite! | Porsche Cars North America
John Sellers | Head of Rewards | Bank of America
Lauren Strien | Loyalty Marketing - T-Mobile Tuesdays | T-Mobile
Raul Medellin | Strategy | 7-Eleven
RSVP For This Session (Conference Registration Required)
Monday, 11/23
3:00PM - 4:30PM

Loyalty360 Awards Presentations | Incentive & Reward Design

Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Frank Neumann | Senior Director - Consumer Lifecycle Management | Vans
Jason Whiting | Global VIP Program Director | LEGO
Karen Szarvas | Sr. Director of Customer Loyalty and Partnerships | The Vitamin Shoppe
Helen Wilson | Loyalty Development Manager | Shell
Alyssa Callahan | Senior Manager - Loyalty Program Management | Wyndham Hotels & Resorts
RSVP For This Session (Conference Registration Required)
Monday, 11/30
1:00PM - 2:00PM

Loyalty360 Awards Presentations | Incentive & Reward Design [REPLAY] | Virtual Loyalty360 Expo Session

Alyssa Callahan | Senior Manager - Loyalty Program Management | Wyndham Hotels & Resorts
Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Frank Neumann | Senior Director - Consumer Lifecycle Management | Vans
Helen Wilson | Loyalty Development Manager | Shell
Jason Whiting | Global VIP Program Director | LEGO
Karen Szarvas | Sr. Director of Customer Loyalty and Partnerships | The Vitamin Shoppe
RSVP For This Session (Conference Registration Required)
Monday, 11/30
3:00PM - 4:00PM

Loyalty360 Awards Presentations | Customer Loyalty Strategy [REPLAY] | Virtual Loyalty360 Expo Session

Andrew Pine | Global Director of excite! | Porsche Cars North America
Deepu Thomas | Product Manager - Loyalty | 7-Eleven
John Sellers | Head of Rewards | Bank of America
Lauren Strien | Loyalty Marketing - T-Mobile Tuesdays | T-Mobile
Raul Medellin | Strategy | 7-Eleven
RSVP For This Session (Conference Registration Required)
Tuesday, 12/01
1:00PM - 2:00PM

Loyalty360 Awards Presentations | Loyalty Program Design [REPLAY] | Virtual Loyalty360 Expo Session

Ashley Beckman | Global Brand Manager | 19 Crimes
Chanelle Doiron | Product Manager | Atlantic Lottery
Julia Russell | Director of Verizon Up | Verizon
Melanie Butler | Manager of CSM and Loyalty Strategy | Giant Food
Ryan Draude | Director of Loyalty & Digital | Giant Food
RSVP For This Session (Conference Registration Required)
Tuesday, 12/01
3:00PM - 4:00PM

Loyalty360 Awards Presentations | Employee Engagement & Impact [REPLAY] | Virtual Loyalty360 Expo Session

Adam Reynolds | Sr. Manager - Loyalty & Email Marketing | Sleep Number
Amanda Krabbenhoft | Area Marketing Manager - Universities West | Sodexo
Dave Trombetta | Senior Marketing Manager - Universities West | Sodexo
Jessica Printy Groves | Manager of Loyalty Strategy | The GIANT Company
Jimmy Budnik | Vice President of Customer Care | Overstock
Julie Girard | Manager of Customer Loyalty | Hannaford
Tammy Lucas | Vice President of Marketing | BWH|Hotel Group
Tiffany Darden | Senior Marketing Manager - Universities West | Sodexo
RSVP For This Session (Conference Registration Required)
Wednesday, 12/02
10:00AM - 11:00AM

Loyalty360 Awards Presentations | Technology & Trends [REPLAY] | Virtual Loyalty360 Expo Session

Cody Strickland | Manager - API Engineering | 7-Eleven
Kushal Gupta | Tech Lead – Fuel | 7-Eleven
Megan Audette | Director - Deposits Marketing Strategy | Ally Financial
Michael Andrade Guzman | Tech Lead - Loyalty | 7-Eleven
Michael O'Brien | Manager - Marketing Products & Innovation | Caesars Entertainment
Paul Ford | Group Product Manager | Overstock
RSVP For This Session (Conference Registration Required)
Wednesday, 12/02
12:00PM - 1:00PM

Loyalty360 Awards Presentations | CX Strategy [REPLAY] | Virtual Loyalty360 Expo Session

Alexandra Lev | UX Designer | 7-Eleven
Doug Speedie | Sr. Partnership Manager - T-Mobile Tuesdays | T-Mobile
Kathryn Hueffner | Product Manager - 7-Eleven App | 7-Eleven
Phonishia Borsellino | Senior Director - Loyalty Program Management & Innovation | Wyndham Hotels & Resorts
Sarah Sharp-Wangaard | VP Marketing | Hibbett
Vanessa Peña | Program Leader - Digital Experience | Dominos
RSVP For This Session (Conference Registration Required)
Wednesday, 12/02
2:00PM - 3:00PM

Loyalty360 Awards Presentations | Customer Insight & Metrics [REPLAY] | Virtual Loyalty360 Expo Session

Eduard Checherin | Marketing Director | Black Star Burger
Erin Corrigan | Digital Marketing Manager | Donatos
Michael O'Brien | Manager - Marketing Products & Innovation | Caesars Entertainment
Sarah Pannacciulli | Director of CRM | Wyndham Hotels & Resorts
Sarah Sharp-Wangaard | VP Marketing | Hibbett
RSVP For This Session (Conference Registration Required)
Thursday, 12/03
10:00AM - 11:00AM

Loyalty360 Awards Presentations | Customer Engagement & Advocacy [REPLAY] | Virtual Loyalty360 Expo Session

Beth Woodruff | Director - Enterprise Marketing | Ally Financial
Christine Luongo | Senior Brand Manager | Veggies Made Great
Frank Neumann | Senior Director - Consumer Lifecycle Management | Vans
Jason Scoggins | Director of Loyalty & CRM | Chipotle
Rosalyn Fresard | Senior Marketing Manager | Ally Financial
Tammy Lucas | Vice President of Marketing | BWH|Hotel Group
RSVP For This Session (Conference Registration Required)
Thursday, 12/03
12:00PM - 1:00PM

Loyalty360 Awards Presentations | Program Partnership [REPLAY] | Virtual Loyalty360 Expo Session

Catherine Paraan | Manager of Partnership Marketing | Sony Corporation of America
Julia Russell | Director of Verizon Up | Verizon
Matt Goldberg | Director PRO Strategy and Loyalty | Floor & Decor 
Rachel Letellier | Director | Fido XTRA
Tammy Lucas | Vice President of Marketing | BWH|Hotel Group
RSVP For This Session (Conference Registration Required)
Thursday, 12/03
2:00PM - 3:00PM

Loyalty360 Awards Presentations | Innovation in Corporate Social Responsibility [REPLAY] | Virtual Loyalty360 Expo Session

Cecilie Balfour | Marketing Manager | TELUS
Imani Samuels | Director - Loyalty Marketing | AARP
Janna Meneghello | Senior Project Manager | TELUS
Michael O'Brien | Manager - Marketing Products & Innovation | Caesars Entertainment
Valérie Durand | Director of Communications Optimization | Air Canada
RSVP For This Session (Conference Registration Required)
Friday, 12/04
10:00AM - 11:00AM

Loyalty360 Awards Presentations | Creative Campaign [REPLAY] | Virtual Loyalty360 Expo Session

Adam Reynolds | Sr. Manager - Loyalty & Email Marketing | Sleep Number
Cecilie Balfour | Marketing Manager | TELUS
Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Jason Scoggins | Director of Loyalty & CRM | Chipotle
Susan LeBlanc | Director of Marketing | SCENE
RSVP For This Session (Conference Registration Required)
Friday, 12/04
12:00PM - 1:00PM

Loyalty360 Awards Presentations | B2B Customer Loyalty [REPLAY] | Virtual Loyalty360 Expo Session

Amy Harrington | Marketing Manager - Auto Marketing | Ally Financial
John Sellers | Head of Rewards | Bank of America
Matt Goldberg | Director PRO Strategy and Loyalty | Floor & Decor 
Sheree Rajan | Vice President of Commercial Marketing | Essilor
RSVP For This Session (Conference Registration Required)
Friday, 12/04
2:00PM - 3:00PM

Loyalty360 Awards Presentations | Business Transformation [REPLAY] | Virtual Loyalty360 Expo Session

Dena Pizzutti | Sr. Manager of Personalization and Optimization | Wawa
Emily Mikus | Director of Loyalty & Shopper Marketing | The GIANT Company
Jacqueline Harkness | Senior Director of Business Development & Long-Range Product Planning | Air Canada
Jessica Drozd | Marketing Manager - Acquisition & Brand | SCENE
RSVP For This Session (Conference Registration Required)
Monday, 10/25
10:55AM - 11:35AM

Loyalty360 Brand Member Roundtables: What Makes a B2B Loyalty Program Successful - and Lessons for All Customer Loyalty Programs

Christy Johnson | Vice President of Branding | Certified Angus Beef
Tommi Marsans | Marketing Tech Strategist | Verizon
Monday, 10/25
11:40AM - 12:25PM

Loyalty360 Brand Member Roundtables: The Challenges and Opportunities of Launching a Successful International Customer Loyalty Program

Emil Sarkissian | CEO | Loyalty Methods
Harveer Singh | Chief Data Architect and Global Head of Engineering | Western Union
Lucy Donaldson | Head of Loyalty - MarTech & Consumer Ecosystems Product & Platform | Western Union

Loyalty360 Brand Member Roundtables: KPIs and Metrics Workshop

Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley

Loyalty360 Brand Member Roundtables: Challenges in Assessing Customer Loyalty Partners

Moderator: Mark Johnson | CEO | Loyalty360
Matt Moore | Vice President of Digital and Loyalty | Tim Hortons
Mostafa Boutajrit | VP of Loyalty and Financial Services | Caesars Entertainment
Ryan Mitchell | Director – Loyalty Marketing | Hertz

How Creating A Brand that Matters Helps Drive Emotional Loyalty

Emmanuel Probst | Global Lead - Brand Thought-Leadership | Ipsos

Loyalty360 Brand Member Roundtables: Creating Emotional Connections with Customers to Drive Brand Loyalty

Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Matt Goldberg | Director PRO Strategy and Loyalty | Floor & Decor 

Loyalty360 Brand Member Roundtables: State of Customer Loyalty Panel

Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley
Jillian Dimoff | Strategic Account Executive | Cheetah Digital
Carlos Dunlap-Beard | VP of Business Development | Clarus Commerce
Moderator: Mark Johnson | CEO | Loyalty360
Tuesday, 10/26
8:55AM - 9:10AM

Loyalty Expo Day 2: Kickoff

Mark Johnson | CEO | Loyalty360
Emcee: Jillian Dimoff | Strategic Account Executive | Cheetah Digital
Tuesday, 10/26
10:20AM - 10:55AM

Leveraging Emerging Tech to Improve CX and Build Customer Loyalty

Erin Levzow | Vice President Marketing Technology | Del Taco
Moderator: Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley
Jay Hubbs | VP of Advertising - Marketing - Innovation and Analytics | Best Western Hotels & Resorts
Victoria Dravneek | Senior Vice President | Bank of America
Tuesday, 10/26
11:15AM - 11:50AM

Leaning into Loyalty to Expand Your Brand

Nancy Flowers | Vice President of Insights & Loyalty | Hagerty
Tuesday, 10/26
11:15AM - 11:50AM

Fueling Meaningful Data: How ExxonMobil Uses Loyalty to Understand its Customers

Yan Côté | Director - Consumer Marketing | ExxonMobil
Tuesday, 10/26
12:00PM - 12:45PM

Building Enterprise Loyalty through Building an Emotional Connection

Adeline Heymann | AVP - Strategic Consulting | Kobie
Tuesday, 10/26
12:00PM - 12:45PM

5 Ways to Boost Member Engagement

Christopher Cubba | SVP of Customer Success | PrizeLogic
Rebecca Bolton | Vice President of Client Strategy and Analytics | PrizeLogic
Tuesday, 10/26
12:45PM - 1:45PM

Lunch Workshop presented by Deloitte: Transcending Expectations in the New Loyalty Landscape

Brendan Boerbaitz | Senior Manager | Deloitte
Jeff Casullo | Strategy Senior Manager | Deloitte
Tuesday, 10/26
2:00PM - 3:00PM

Loyalty360 Awards Finalist Presentations: CX Strategy

Lisa Stiles | Senior Manager - Operations | SCENE
Susan LeBlanc | Director of Marketing | SCENE
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Cecilie Balfour | Senior Marketing Manager | TELUS
Karen Szarvas | Senior Director of Customer Loyalty and Partnerships | The Vitamin Shoppe
Widyantoko Utomo | Key Account Manager | XL Axiata
Tuesday, 10/26
2:00PM - 3:00PM

Loyalty360 Awards Finalist Presentations: B2B Customer Loyalty

John Sellers | Head of Rewards | Bank of America
Chad Waetzig | EVP of Marketing & Branding | Crunch Fitness
Alexis Casale-Savage | Senior Manager - Marketing | The Home Depot
Jo-i Cheng Jones | Marketing Manager - Loyalty & Retention | Verizon
Tommi Marsans | Marketing Tech Strategist | Verizon
Tuesday, 10/26
2:00PM - 3:00PM

Loyalty360 Awards Finalist Presentations: Program Partnerships

Selim Ayyildiz | Senior Specialist - Multicultural Marketing | Ally Financial
Stephanie Sayfie Aagaard | Collaborative Innovator General | Bal Harbour Shops
Beth Woodruff | Director - Enterprise Marketing | Ally Financial
Mayasa AlHejazi | Assistant Director Loyalty | Ooredoo Qatar
Ted Vasquez | GM Strategic Planning and Business Development | The Vitamin Shoppe
Elizabeth Gordon | Director - Partnership Development & Management | Wyndham Hotels & Resorts
Tuesday, 10/26
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Innovation in Personalization

Victoria Dravneek | Senior Vice President | Bank of America
Sachin Shroff | VP of Loyalty CRM and Marketing Technology | Michaels
Susan LeBlanc | Director of Marketing | SCENE
Matt Moore | Vice President of Digital and Loyalty | Tim Hortons
Tuesday, 10/26
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Creative Campaign

Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Jay Hubbs | VP of Advertising - Marketing - Innovation and Analytics | Best Western Hotels & Resorts
Vanesa Jovanović | Marketing Manager | Galerija Belgrade
Kate Kasabian | Director | Wyndham Hotels & Resorts
Tuesday, 10/26
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Employee Engagement & Impact

Jay Hubbs | VP of Advertising - Marketing - Innovation and Analytics | Best Western Hotels & Resorts
Brian Beller | Sales Program Manager | Otter Products - OtterBox + LifeProof
Jimmy Budnik | Vice President of CRM | Overstock
Brian Morrison | Director - Loyalty & CRM | Rexall Pharmacy Group Ltd.
Tuesday, 10/26
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Social Impact and CSR

Joe Reske | Head of Shopper Marketing | 7-Eleven
Lindsay McCann | Director of Customer Loyalty and Marketing | New Seasons Market
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Cecilie Balfour | Senior Marketing Manager | TELUS
Wednesday, 10/27
8:45AM - 9:45AM

Loyalty360 Awards Finalist Presentations: Customer Loyalty Innovation and Transformation

Derek Whitworth | Managing Director - Marketing & Loyalty Optimization | Air Canada
Jason Scoggins | Director of Loyalty & CRM | Chipotle
Heny Gabay | VP FLX | Foot Locker
Ryan Mitchell | Director – Loyalty Marketing | Hertz
Wednesday, 10/27
8:45AM - 9:45AM

Loyalty360 Awards Finalist Presentations: Customer Insights and Metrics

Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Tulsi Patel | Senior Brand Manager - Digital Strategy | Johnson & Johnson
Sachin Shroff | VP of Loyalty CRM and Marketing Technology | Michaels
Todd Miller | Director of Digital Marketing | Wawa
Wednesday, 10/27
10:00AM - 11:00AM

Loyalty360 Awards Finalist Presentations: Mobile-First Customer Experience

Yaqub Baiani | Head of Consumer Digital Product & Design | 7-Eleven
Andy Rebhun | Vice President and Digital Officer | El Pollo Loco
Jason Sprawka | Global Director Customer Experience | Ford Motor Company
Newton Hoang | Director - Marketing & IT | 7 Leaves
Stephen Kinch | Director of Digital Technology | 7-Eleven
Glenn Baker | General Manager - Everyday Rewards | Woolworths
Wednesday, 10/27
10:00AM - 11:00AM

Loyalty360 Awards Finalist Presentations: Customer Loyalty Strategy

Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Matthew Heenan | Director of Caesars Rewards Financial Services | Caesars
Caitlin Pitblado | Manager of Digital Strategy | Tim Hortons
Erin Levzow | Vice President Marketing Technology | Del Taco
Melissa O'Neill | Director of NA eCommerce | Lenovo
Matt Moore | Vice President of Digital and Loyalty | Tim Hortons
Wednesday, 10/27
11:15AM - 12:15PM

Loyalty360 Awards Finalist Presentations: Loyalty Program Design

Matthew Heenan | Director of Caesars Rewards Financial Services | Caesars
Jason Sprawka | Global Director Customer Experience | Ford Motor Company
Gillian Scott | Loyalty Manager - Marketing | London Drugs
Erica Hood | Director - Global Loyalty | The North Face
Leah Girma | Director - Financial Partnerships | Wyndham Hotels & Resorts
Wednesday, 10/27
11:15AM - 12:15PM

Loyalty360 Awards Finalist Presentations: Technology and Trends

Yaqub Baiani | Head of Consumer Digital Product & Design | 7-Eleven
Meredith Dack | Senior Marketing Manager | Ally Financial
Christy Johnson | Vice President of Branding | Certified Angus Beef
Mary Riemer | Director of Customer Experience | Metrolink
Jimmy Budnik | Vice President of CRM | Overstock
Sabrina Davis | Senior Manager - Marketing and Digital Programs | Metrolink
Stephen Kinch | Director of Digital Technology | 7-Eleven
Wednesday, 10/27
1:10PM - 2:10PM

Loyalty360 Awards Finalist Presentations: Social, Community, and Customer Advocacy

Jacqueline Howard | Sr. Director of Wealth Advisors Operations | Ally Financial
Christy Johnson | Vice President of Branding | Certified Angus Beef
Intesa Sanpaolo
Sean Weiss | Director of Loyalty Marketing & Analytics | Price Chopper Market 32
Wednesday, 10/27
1:10PM - 2:10PM

Loyalty360 Awards Finalist Presentations: Incentive and Reward Design

Heny Gabay | VP FLX | Foot Locker
Julio Salazar | Director of Channel Marketing | LG Electronics U.S.A.
Karen Silveri | CX Manager - Premier Privileges & Luxury Standards | Lincoln
Sean Weiss | Director of Loyalty Marketing & Analytics | Price Chopper Market 32
Ebru Ak | CRM Program Manager | Shell
Wednesday, 10/27
2:20PM - 3:00PM

No Card Needed – Hannaford Looks to the Future with All-Digital Grocery Rewards Program

John Giaquinto | Director of Loyalty | Hannaford Supermarkets
Wednesday, 10/27
2:20PM - 3:00PM

The Intersection of Loyalty, CRM, and Transaction Insights

Dennis Reardon | Head of Loyalty Solutions | Mastercard North America
Wednesday, 10/27
3:20PM - 4:00PM

Del Taco is Spicing Up Fast Food Loyalty

Erin Levzow | Vice President of Marketing Technology | Del Taco Restaurants
Jillian Dimoff | Strategic Account Executive | Cheetah Digital
Wednesday, 10/27
4:05PM - 4:45PM

Driving Successful Customer Loyalty and CX Partnerships: A Brand Perspective

Beth Woodruff | Director - Enterprise Marketing | Ally Financial
Derek Whitworth | Managing Director - Marketing & Loyalty Optimization | Air Canada
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Wednesday, 10/27
6:00PM - 8:00PM

2021 Loyalty360 Awards Reception and Dinner @ The Sheraton Charlotte Hotel (Loyalty360 Award Finalists and Members Only)

Emcee: Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley
Emcee: Mark Johnson | CEO | Loyalty360