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Agenda

Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Year 2021
Monday, 10/25
10:55AM - 11:35AM
Symphony 4

Loyalty360 Brand Member Roundtables: What Makes a B2B Loyalty Program Successful - and Lessons for All Customer Loyalty Programs

Christy Johnson | Vice President of Branding | Certified Angus Beef
Tommi Marsans | Marketing Tech Strategist | Verizon
Monday, 10/25
11:40AM - 12:25PM
Symphony 4

Loyalty360 Brand Member Roundtables: The Challenges and Opportunities of Launching a Successful International Customer Loyalty Program

Emil Sarkissian | CEO | Loyalty Methods
Harveer Singh | Chief Data Architect and Global Head of Engineering | Western Union
Lucy Donaldson | Head of Loyalty - MarTech & Consumer Ecosystems Product & Platform | Western Union
Pavan Yerra | Senior Director of Loyalty and Consumer Ecosystems | Western Union
Monday, 10/25
1:20PM - 2:05PM
Symphony 4

Loyalty360 Brand Member Roundtables: KPIs and Metrics Workshop

Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley
Monday, 10/25
2:10PM - 2:50PM
Symphony 4

Loyalty360 Brand Member Roundtables: Challenges in Assessing Customer Loyalty Partners

Moderator: Mark Johnson | CEO | Loyalty360
Matt Moore | Vice President of Digital and Loyalty | Tim Hortons
Mostafa Boutajrit | VP of Loyalty and Financial Services | Caesars Entertainment
Ryan Mitchell | Director – Loyalty Marketing | Hertz
Monday, 10/25
3:10PM - 3:25PM
Symphony 4

How Creating A Brand that Matters Helps Drive Emotional Loyalty

Emmanuel Probst | Global Lead - Brand Thought-Leadership | Ipsos
Monday, 10/25
3:25PM - 4:00PM
Symphony 4

Loyalty360 Brand Member Roundtables: Creating Emotional Connections with Customers to Drive Brand Loyalty

Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Matt Goldberg | Director PRO Strategy and Loyalty | Floor & Decor 
Monday, 10/25
4:10PM - 4:50PM
Symphony 4

Loyalty360 Brand Member Roundtables: State of Customer Loyalty Panel

Carlos Dunlap-Beard | VP of Business Development | Clarus Commerce
Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley
Jillian Dimoff | Strategic Account Executive | Cheetah Digital
Moderator: Mark Johnson | CEO | Loyalty360
Tuesday, 10/26
8:55AM - 9:10AM
Carolina Ballroom

Loyalty Expo Day 2: Kickoff

Mark Johnson | CEO | Loyalty360
Emcee: Jillian Dimoff | Strategic Account Executive | Cheetah Digital
Tuesday, 10/26
10:20AM - 10:55AM
Carolina Ballroom

Leveraging Emerging Tech to Improve CX and Build Customer Loyalty

Erin Levzow | Vice President Marketing Technology | Del Taco
Jay Hubbs | VP of Advertising - Marketing - Innovation and Analytics | Best Western Hotels & Resorts
Moderator: Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley
Victoria Dravneek | Senior Vice President | Bank of America
Tuesday, 10/26
11:15AM - 11:50AM
Symphony 1-3

Leaning into Loyalty to Expand Your Brand

Nancy Flowers | Vice President of Insights & Loyalty | Hagerty
Tuesday, 10/26
11:15AM - 11:50AM
Symphony 4

Fueling Meaningful Data: How ExxonMobil Uses Loyalty to Understand its Customers

Yan Côté | Director - Consumer Marketing | ExxonMobil
Tuesday, 10/26
12:00PM - 12:45PM
Symphony 4

5 Ways to Boost Member Engagement

Christopher Cubba | SVP of Customer Success | PrizeLogic
Rebecca Bolton | Vice President of Client Strategy and Analytics | PrizeLogic
Tuesday, 10/26
12:00PM - 12:45PM
Symphony 1-3

Building Enterprise Loyalty through Building an Emotional Connection

Adeline Heymann | AVP - Strategic Consulting | Kobie
Tuesday, 10/26
12:45PM - 1:45PM

Lunch Workshop presented by Deloitte: Transcending Expectations in the New Loyalty Landscape

Brendan Boerbaitz | Senior Manager | Deloitte
Jeff Casullo | Strategy Senior Manager | Deloitte
Tuesday, 10/26
2:00PM - 3:00PM
Carolina Ballroom

Loyalty360 Awards Finalist Presentations: CX Strategy

Karen Szarvas | Senior Director of Customer Loyalty and Partnerships | The Vitamin Shoppe
Lisa Stiles | Senior Manager - Operations | SCENE
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Susan LeBlanc | Director of Marketing | SCENE
Cecilie Balfour | Senior Marketing Manager | TELUS
Widyantoko Utomo | Key Account Manager | XL Axiata
Tuesday, 10/26
2:00PM - 3:00PM
Symphony 1-3

Loyalty360 Awards Finalist Presentations: B2B Customer Loyalty

Alexis Casale-Savage | Senior Manager - Marketing | The Home Depot
Chad Waetzig | EVP of Marketing & Branding | Crunch Fitness
John Sellers | Head of Rewards | Bank of America
Jo-i Cheng Jones | Marketing Manager - Loyalty & Retention | Verizon
Tommi Marsans | Marketing Tech Strategist | Verizon
Tuesday, 10/26
2:00PM - 3:00PM
Symphony 4

Loyalty360 Awards Finalist Presentations: Program Partnerships

Beth Woodruff | Director - Enterprise Marketing | Ally Financial
Elizabeth Gordon | Director - Partnership Development & Management | Wyndham Hotels & Resorts
Mayasa AlHejazi | Assistant Director Loyalty | Ooredoo Qatar
Selim Ayyildiz | Senior Specialist - Multicultural Marketing | Ally Financial
Stephanie Sayfie Aagaard | Collaborative Innovator General | Bal Harbour Shops
Ted Vasquez | GM Strategic Planning and Business Development | The Vitamin Shoppe
Tuesday, 10/26
3:15PM - 4:15PM
Symphony 1-3

Loyalty360 Awards Finalist Presentations: Innovation in Personalization

Victoria Dravneek | Senior Vice President | Bank of America
Sachin Shroff | VP of Loyalty CRM and Marketing Technology | Michaels
Susan LeBlanc | Director of Marketing | SCENE
Matt Moore | Vice President of Digital and Loyalty | Tim Hortons
Tuesday, 10/26
3:15PM - 4:15PM
Symphony 4

Loyalty360 Awards Finalist Presentations: Creative Campaign

Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Jay Hubbs | VP of Advertising - Marketing - Innovation and Analytics | Best Western Hotels & Resorts
Kate Kasabian | Director | Wyndham Hotels & Resorts
Vanesa Jovanović | Marketing Manager | Galerija Belgrade
Tuesday, 10/26
4:30PM - 5:30PM
Symphony 1-3

Loyalty360 Awards Finalist Presentations: Employee Engagement & Impact

Brian Beller | Sales Program Manager | Otter Products - OtterBox + LifeProof
Jay Hubbs | VP of Advertising - Marketing - Innovation and Analytics | Best Western Hotels & Resorts
Jimmy Budnik | Vice President of CRM | Overstock
Brian Morrison | Director - Loyalty & CRM | Rexall Pharmacy Group Ltd.
Tuesday, 10/26
4:30PM - 5:30PM
Symphony 4

Loyalty360 Awards Finalist Presentations: Social Impact and CSR

Cecilie Balfour | Senior Marketing Manager | TELUS
Joe Reske | Head of Shopper Marketing | 7-Eleven
Lindsay McCann | Director of Customer Loyalty and Marketing | New Seasons Market
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Tuesday, 10/26
7:30PM - 9:00PM
Craft City Social | Sheraton Charlotte Hotel
Wednesday, 10/27
8:45AM - 9:45AM
Symphony 1-3

Loyalty360 Awards Finalist Presentations: Customer Loyalty Innovation and Transformation

Derek Whitworth | Managing Director - Marketing & Loyalty Optimization | Air Canada
Heny Gabay | VP FLX | Foot Locker
Jason Scoggins | Director of Loyalty & CRM | Chipotle
Ryan Mitchell | Director – Loyalty Marketing | Hertz
Wednesday, 10/27
8:45AM - 9:45AM
Symphony 4

Loyalty360 Awards Finalist Presentations: Customer Insights and Metrics

Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Dena Pizzutti | Senior Marketing Manager of Personalization and Optimization | Wawa
Sachin Shroff | VP of Loyalty CRM and Marketing Technology | Michaels
Tulsi Patel | Senior Brand Manager - Digital Strategy | Johnson & Johnson
Wednesday, 10/27
10:00AM - 11:00AM
Symphony 1-3

Loyalty360 Awards Finalist Presentations: Mobile-First Customer Experience

Andy Rebhun | Vice President and Digital Officer | El Pollo Loco
Glenn Baker | General Manager - Everyday Rewards | Woolworths
Jason Sprawka | Global Director Customer Experience | Ford Motor Company
Newton Hoang | Director - Marketing & IT | 7 Leaves
Stephen Kinch | Director of Digital Technology | 7-Eleven
Yaqub Baiani | Head of Consumer Digital Product & Design | 7-Eleven
Wednesday, 10/27
10:00AM - 11:00AM
Symphony 4

Loyalty360 Awards Finalist Presentations: Customer Loyalty Strategy

Caitlin Pitblado | Manager of Digital Strategy | Tim Hortons
Chad Nikola | Director of Customer Retention | American Eagle Outfitters
Erin Levzow | Vice President Marketing Technology | Del Taco
Matthew Heenan | Director of Caesars Rewards Financial Services | Caesars
Matt Moore | Vice President of Digital and Loyalty | Tim Hortons
Melissa O'Neill | Director of NA eCommerce | Lenovo
Wednesday, 10/27
11:15AM - 12:15PM
Symphony 1-3

Loyalty360 Awards Finalist Presentations: Loyalty Program Design

Erica Hood | Director - Global Loyalty | The North Face
Leah Girma | Director - Financial Partnerships | Wyndham Hotels & Resorts
Matthew Heenan | Director of Caesars Rewards Financial Services | Caesars
Jason Sprawka | Global Director Customer Experience | Ford Motor Company
Wednesday, 10/27
11:15AM - 12:15PM
Symphony 4

Loyalty360 Awards Finalist Presentations: Technology and Trends

Yaqub Baiani | Head of Consumer Digital Product & Design | 7-Eleven
Sabrina Davis | Senior Manager - Marketing and Digital Programs | Metrolink
Jimmy Budnik | Vice President of CRM | Overstock
Meredith Dack | Senior Marketing Manager | Ally Financial
Mary Riemer | Director of Customer Experience | Metrolink
Christy Johnson | Vice President of Branding | Certified Angus Beef
Stephen Kinch | Director of Digital Technology | 7-Eleven
Wednesday, 10/27
1:10PM - 2:10PM
Symphony 1-3

Loyalty360 Awards Finalist Presentations: Social, Community, and Customer Advocacy

Sean Weiss | Director of Loyalty Marketing & Analytics | Price Chopper Market 32
Jacqueline Howard | Sr. Director of Wealth Advisors Operations | Ally Financial
Christy Johnson | Vice President of Branding | Certified Angus Beef
Intesa Sanpaolo
Wednesday, 10/27
1:10PM - 2:10PM
Symphony 4

Loyalty360 Awards Finalist Presentations: Incentive and Reward Design

Julio Salazar | Director of Channel Marketing | LG Electronics U.S.A.
Heny Gabay | VP FLX | Foot Locker
Ebru Ak | CRM Program Manager | Shell
Karen Silveri | CX Manager - Premier Privileges & Luxury Standards | Lincoln
Sean Weiss | Director of Loyalty Marketing & Analytics | Price Chopper Market 32
Wednesday, 10/27
2:20PM - 3:00PM
Symphony 1-3

No Card Needed – Hannaford Looks to the Future with All-Digital Grocery Rewards Program

John Giaquinto | Director of Loyalty | Hannaford Supermarkets
Wednesday, 10/27
2:20PM - 3:00PM
Symphony 4

The Intersection of Loyalty, CRM, and Transaction Insights

Dennis Reardon | Head of Loyalty Solutions | Mastercard North America
Wednesday, 10/27
3:20PM - 4:00PM
Carolina Ballroom

Del Taco is Spicing Up Fast Food Loyalty

Erin Levzow | Vice President of Marketing Technology | Del Taco Restaurants
Jillian Dimoff | Strategic Account Executive | Cheetah Digital
Wednesday, 10/27
4:05PM - 4:45PM
Carolina Ballroom

Driving Successful Customer Loyalty and CX Partnerships: A Brand Perspective

Beth Woodruff | Director - Enterprise Marketing | Ally Financial
Derek Whitworth | Managing Director - Marketing & Loyalty Optimization | Air Canada
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Wednesday, 10/27
6:00PM - 8:00PM

2021 Loyalty360 Awards Reception and Dinner @ The Sheraton Charlotte Hotel (Loyalty360 Award Finalists and Members Only)

Emcee: Don Smith | Senior Managing Director and Strategy & Chief Analytics Officer | Brierley
Emcee: Mark Johnson | CEO | Loyalty360

Loyalty360 Brand Member Roundtables: Customers Escape to Paradise with Margaritaville Perks

Claudia Infante | Senior Vice-President of Revenue Strategy | Margaritaville
Monday, 09/19
1:20PM - 2:05PM

Loyalty360 Brand Member Roundtables: State of Customer Loyalty Panel

Elisabeth Keller | Chief Client Officer | Brierley
Jon Siegal | Senior Vice President of Sales | Cheetah Digital
Moderator: Mark Johnson | CEO | Loyalty360

Loyalty360 Brand Member Roundtables: Brand-Member Keynote Session - Taking Your Life Experiences to Shape Your Brand Story, with Dean Stott

Dean Stott | Former British Special Forces Soldier - 2x World Record Setting Cyclist - Adventurer - Philanthropist - Author - Global Speaker
Monday, 09/19
2:50PM - 3:15PM
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Customer Insights and Metrics

Janelle Price | Marketing Manager | TELUS
Kristina Parag | Associate Marketing Manager- 1PD Acquisition and Consumer Retention Strategy | Johnson & Johnson
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Tapan Vaidya | CEO of PJP Investments Group (Papa Johns United Arab Emirates/Saudi Arabia/Jordan & Iraq) | Papa John's
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Customer Loyalty Innovation and Transformation

Erin Levzow | Vice President of Marketing Technology | Del Taco
Janaki Talati | Director - Financial Partnerships | Wyndham Hotels & Resorts
Jason Scoggins | Senior Director Loyalty & CRM | Chipotle Mexican Grill
Jennifer Guibert | Senior Director of Guest Insights | European Wax Center
Kabir Sanwal | Manager - Marketing | SCENE+
Kylie Taylor | Associate Marketing Manager- CRM & Loyalty | Del Taco
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Social Impact and CSR

Indya Davis | Manager | Ally Financial
Janelle Price | Marketing Manager | TELUS
Karen Szarvas | Sr. Director of Customer Loyalty & Partnerships | The Vitamin Shoppe
Markus Sturm | SVP and Head of Digital - Loyalty & Consumer Goods | Tim Hortons
Matt Goldberg | Director of PRO Strategy and Loyalty | Floor & Decor 
Murilo Mello | Digital Product Manager | Tim Hortons
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Loyalty Program Design

Christy Finezza | Corporate Director - Loyalty Marketing Operations | Caesars Entertainment
Indya Davis | Manager | Ally Financial
Jaime Morillo | Senior Manager Membership Retention | Adidas
John Sellers | Head of Rewards | Bank of America
Mostafa Boutajrit | Vice President of Loyalty Financial Services and Customer Assurance | Caesars Entertainment
Rich Long | Senior Manager – Global Loyalty and Customer Experience | McDonalds
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: B2B Customer Loyalty

Jennifer Wong | VP of Business Analytics | Aristocrat
Jennifer Wright | VP Marketing | Signia US
Marquita Ferguson | VP - Preferred Rewards for Business | Bank of America
Peggy Carrieres | Global Vice President Sales Enablement and Supplier Development | Avnet
Robert Wilson | Portfolio Development Manager | Aquatrols
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Customer Loyalty Strategy

Chelsea McGough | Loyalty Program Strategy Manager | Blue Buffalo
Dena Pizzutti | Sr. Marketing Manager - Personalization and Optimization | Wawa
Jason Adlman | Senior Manager - Customer Loyalty and Analytics | Hibbett | City Gear
Sara Costa | Experience Product Specialist | Blue Buffalo
Sarah Paik | Director of Ecommerce & Loyalty | Urban Outfitters
Yan Cote | US Consumer Offer Director | ExxonMobil
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Creative Campaign

Amanda Dennis | Vice President of Digital Marketing | AMC Theatres
Anil Mansukhani | VP of Loyalty Marketing | MGM Resorts International
Ashley Smith | CRM/Loyalty Marketing Manager | Dave & Buster's
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Melanie Butler | Manager - Loyalty Strategy | Giant Food
Peter McDowell | Digital Product Manager | Dave & Buster's
Ryan Draude | Head of Loyalty & CRM | Giant Food
Traci Mason | Vice President of Brand Marketing | MGM Resorts International
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Program Partnerships

Ally Wallo | Senior Manager of Strategic Partnerships | Wyndham Hotels & Resorts
Elizabeth McNeil | Senior Manager - Partnerships | SCENE+
Matt Goldberg | Director of PRO Strategy and Loyalty | Floor & Decor 
Stephanie Paisley | Marketing Manager | SCENE+
Stephanie Sayfie Aagaard | Collaborative Innovator General | Bal Harbour Shops
Steve Wilhelmi | SVP - Sr. Digital Manager | Bank of America
SuAnn Carriero | Sr. Digital Director of Rewards | Bank of America
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Incentive and Reward Design

Jason Scoggins | Senior Director Loyalty & CRM | Chipotle Mexican Grill
Kate O’Shaughnessy Jung | Senior Director - Loyalty & Customer Insights | Chico’s FAS
Márton Homola | Group-Level Head of Loyalty/Digital Channels & CRM | MOL Group
Megan Spaid | Manager - Consumer Loyalty & Advertising | Certified Angus Beef
Sydney Caminetsky | Product Manager | TELUS
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Technology and Trends

Christy Finezza | Corporate Director - Loyalty Marketing Operations | Caesars Entertainment
Dena Pizzutti | Sr. Marketing Manager - Personalization and Optimization | Wawa
Jaime Morillo | Senior Manager Membership Retention | Adidas
Jami Bond | Vice President of Franchise Development | Goodcents
Mayasa AlHejazi | Assistant Director Loyalty | Ooredoo Qatar
Mostafa Boutajrit | VP of Loyalty and Financial Services | Caesars Entertainment




Tuesday, 09/20
8:55AM - 9:10AM

Loyalty Expo Day 2: Day 2 Kickoff

Mark Johnson | CEO | Loyalty360
Tuesday, 09/20
9:10AM - 10:10AM

Loyalty Expo Keynote Session: The Unrelenting Pursuit of Excellence, with Dean Stott

Dean Stott | Former British Special Forces Soldier - 2x World Record Setting Cyclist - Adventurer - Philanthropist - Author - Global Speaker
Tuesday, 09/20
10:20AM - 10:55AM

Driving Successful Customer Loyalty and CX Partnerships: A Brand Perspective

Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Theo Holloway | Senior Director Loyalty and Customer Engagement | Best Western International
Troy Simms | US Retail Partnership Manager | ExxonMobil
Tuesday, 09/20
11:15AM - 11:50AM

Hunger Games: Del Yeah! Edition

Erin Levzow | Vice President of Marketing Technology | Del Taco
Jon Siegal | Senior Vice President of Sales | Cheetah Digital
Tuesday, 09/20
11:15AM - 11:50AM

Personalization, Segmentation, and Candance Management Best Practices: Brand Perspective

Dena Pizzutti | Sr. Marketing Manager - Personalization and Optimization | Wawa
Karen Szarvas | Sr. Director of Customer Loyalty & Partnerships | The Vitamin Shoppe
Tuesday, 09/20
11:15AM - 11:50AM

How ASICS is Turning Zero-Party Data into a Competitive Advantage

Jennifer Hoth | Director of Global Loyalty Marketing & CRM | ASICS
Pam Erlichman | Chief Marketing Officer | Jebbit
Tuesday, 09/20
12:00PM - 12:40PM

How to Earn Long-Term Loyalty in a World of Economic Uncertainty

Bill Schneider | VP Product Marketing | SheerID
Stephanie Borman | Vice President Global Marketing Communications | Molekule
Tuesday, 09/20
12:00PM - 12:40PM

Harnessing Your Customer Data to Deliver Next-Level Experiences

Emily Merkle | Partner - Analytics and Data Science | ICF Next
Sarah Pannacciulli | Director of CRM Strategy and Enablement | Wyndham Hotels and Resorts
Tom Madden | Managing Partner - Customer Loyalty and CRM | ICF Next
Tuesday, 09/20
12:00PM - 12:40PM

Will Your Loyalty Marketing Fundamentals Meet the Needs of the Evolving Consumer?

Katie Cassidy | Senior Director of Strategic Consulting | Kobie Marketing
Tuesday, 09/20
1:45PM - 2:45PM
Tuesday, 09/20
2:55PM - 3:30PM

Customer Loyalty Transformation: Brand Marketer Perspective

Kate O’Shaughnessy Jung | Senior Director - Loyalty & Customer Insights | Chico’s FAS
Matt Goldberg | Director of PRO Strategy and Loyalty | Floor & Decor 
Moderator: Allie Ferguson | VP of Loyalty Solutions | Bakkt
Tuesday, 09/20
3:40PM - 4:15PM

Unlocking the Ritual- What are the Rites of Your Loyalty Program?

Ryan Draude | Adjunct Professor at Georgetown University and Head of Loyalty & CRM | Giant Food
Tuesday, 09/20
4:25PM - 5:00PM

Emotional Loyalty: Moving Customers Beyond the Transaction

Don Smith | EVP and Chief Consulting Officer | Brierley
Eoghan Slye | SVP of Marketing | Hertz
Jennifer Guibert | Senior Director of Guest Insights | European Wax Center
Stephanie Sayfie Aagaard | Collaborative Innovator General | Bal Harbour Shops
Wednesday, 09/21
10:00AM - 10:40AM

You Want Loyal Customers? You Need to Master Life After Download

Emma Patterson | Senior Product Marketing Manager | Airship
Wednesday, 09/21
10:00AM - 10:40AM

Can Sports & Online Gaming Boost Your Loyalty Program Engagement?

Richard Pistilli | Founder & CEO - Gambit | Loyalty Gaming
Wednesday, 09/21
10:00AM - 10:40AM

Build Habits & Deliver Robust Rewards with Sponsored Challenges

Stephanie Fernandez | Principal Loyalty Product Manager | Swiftly
Wednesday, 09/21
10:55AM - 11:30AM

We Make Movies Better – Bringing Data and Emotional Connections Together

Carrie Trotter | Vice President of Loyalty CRM and Partnerships | AMC Theatres
Wendy Culpepper | Chief Customer Officer | Kobie
Wednesday, 09/21
1:00PM - 1:55PM

Loyalty Expo Keynote Session: Finding the Setup in the Setback, with Jake Olson

Jake Olson | Professional Speaker - Athlete - Author - President of Engage