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Agenda

Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Year 2022

Loyalty360 Brand Member Roundtables: Customers Escape to Paradise with Margaritaville Perks

Claudia Infante | Senior Vice-President of Revenue Strategy | Margaritaville
Monday, 09/19
1:20PM - 2:05PM

Loyalty360 Brand Member Roundtables: State of Customer Loyalty Panel

Elisabeth Keller | Chief Client Officer | Brierley
Jon Siegal | Senior Vice President of Sales | Cheetah Digital
Moderator: Mark Johnson | CEO | Loyalty360

Loyalty360 Brand Member Roundtables: Brand-Member Keynote Session - Taking Your Life Experiences to Shape Your Brand Story, with Dean Stott

Dean Stott | Former British Special Forces Soldier - 2x World Record Setting Cyclist - Adventurer - Philanthropist - Author - Global Speaker
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Loyalty Program Design

Christy Finezza | Corporate Director - Loyalty Marketing Operations | Caesars Entertainment
Indya Davis | Manager | Ally Financial
Jaime Morillo | Senior Manager Membership Retention | Adidas
John Sellers | Head of Rewards | Bank of America
Mostafa Boutajrit | Vice President of Loyalty Financial Services and Customer Assurance | Caesars Entertainment
Rich Long | Senior Manager – Global Loyalty and Customer Experience | McDonalds
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Customer Insights and Metrics

Janelle Price | Marketing Manager | TELUS
Kristina Parag | Associate Marketing Manager- 1PD Acquisition and Consumer Retention Strategy | Johnson & Johnson
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Tapan Vaidya | CEO of PJP Investments Group (Papa Johns United Arab Emirates/Saudi Arabia/Jordan & Iraq) | Papa John's
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Customer Loyalty Innovation and Transformation

Erin Levzow | Vice President of Marketing Technology | Del Taco
Janaki Talati | Director - Financial Partnerships | Wyndham Hotels & Resorts
Jason Scoggins | Senior Director Loyalty & CRM | Chipotle Mexican Grill
Jennifer Guibert | Senior Director of Guest Insights | European Wax Center
Kabir Sanwal | Manager - Marketing | SCENE+
Kylie Taylor | Associate Marketing Manager- CRM & Loyalty | Del Taco
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Social Impact and CSR

Indya Davis | Manager | Ally Financial
Janelle Price | Marketing Manager | TELUS
Karen Szarvas | Sr. Director of Customer Loyalty & Partnerships | The Vitamin Shoppe
Markus Sturm | SVP and Head of Digital - Loyalty & Consumer Goods | Tim Hortons
Matt Goldberg | Director of PRO Strategy and Loyalty | Floor & Decor 
Murilo Mello | Digital Product Manager | Tim Hortons
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: B2B Customer Loyalty

Jennifer Wong | VP of Business Analytics | Aristocrat
Jennifer Wright | VP Marketing | Signia US
Marquita Ferguson | VP - Preferred Rewards for Business | Bank of America
Peggy Carrieres | Global Vice President Sales Enablement and Supplier Development | Avnet
Robert Wilson | Portfolio Development Manager | Aquatrols
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Creative Campaign

Amanda Dennis | Vice President of Digital Marketing | AMC Theatres
Anil Mansukhani | VP of Loyalty Marketing | MGM Resorts International
Ashley Smith | CRM/Loyalty Marketing Manager | Dave & Buster's
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Melanie Butler | Manager - Loyalty Strategy | Giant Food
Peter McDowell | Digital Product Manager | Dave & Buster's
Ryan Draude | Head of Loyalty & CRM | Giant Food
Traci Mason | Vice President of Brand Marketing | MGM Resorts International
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Program Partnerships

Ally Wallo | Senior Manager of Strategic Partnerships | Wyndham Hotels & Resorts
Elizabeth McNeil | Senior Manager - Partnerships | SCENE+
Matt Goldberg | Director of PRO Strategy and Loyalty | Floor & Decor 
Stephanie Paisley | Marketing Manager | SCENE+
Stephanie Sayfie Aagaard | Collaborative Innovator General | Bal Harbour Shops
Steve Wilhelmi | SVP - Sr. Digital Manager | Bank of America
SuAnn Carriero | Sr. Digital Director of Rewards | Bank of America
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Customer Loyalty Strategy

Chelsea McGough | Loyalty Program Strategy Manager | Blue Buffalo
Dena Pizzutti | Sr. Marketing Manager - Personalization and Optimization | Wawa
Jason Adlman | Senior Manager - Customer Loyalty and Analytics | Hibbett | City Gear
Sara Costa | Experience Product Specialist | Blue Buffalo
Sarah Paik | Director of Ecommerce & Loyalty | Urban Outfitters
Yan Cote | US Consumer Offer Director | ExxonMobil
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Incentive and Reward Design

Jason Scoggins | Senior Director Loyalty & CRM | Chipotle Mexican Grill
Kate O’Shaughnessy Jung | Senior Director - Loyalty & Customer Insights | Chico’s FAS
Márton Homola | Group-Level Head of Loyalty/Digital Channels & CRM | MOL Group
Megan Spaid | Manager - Consumer Loyalty & Advertising | Certified Angus Beef
Sydney Caminetsky | Product Manager | TELUS
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Technology and Trends

Christy Finezza | Corporate Director - Loyalty Marketing Operations | Caesars Entertainment
Dena Pizzutti | Sr. Marketing Manager - Personalization and Optimization | Wawa
Jaime Morillo | Senior Manager Membership Retention | Adidas
Jami Bond | Vice President of Franchise Development | Goodcents
Mayasa AlHejazi | Assistant Director Loyalty | Ooredoo Qatar
Mostafa Boutajrit | VP of Loyalty and Financial Services | Caesars Entertainment
Tuesday, 09/20
8:55AM - 9:10AM

Loyalty Expo Day 2: Day 2 Kickoff

Mark Johnson | CEO | Loyalty360
Tuesday, 09/20
9:10AM - 10:10AM

Loyalty Expo Keynote Session: The Unrelenting Pursuit of Excellence, with Dean Stott

Dean Stott | Former British Special Forces Soldier - 2x World Record Setting Cyclist - Adventurer - Philanthropist - Author - Global Speaker
Tuesday, 09/20
10:20AM - 10:55AM

Driving Successful Customer Loyalty and CX Partnerships: A Brand Perspective

Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Theo Holloway | Senior Director Loyalty and Customer Engagement | Best Western International
Troy Simms | US Retail Partnership Manager | ExxonMobil
Tuesday, 09/20
11:15AM - 11:50AM

Personalization, Segmentation, and Candance Management Best Practices: Brand Perspective

Dena Pizzutti | Sr. Marketing Manager - Personalization and Optimization | Wawa
Karen Szarvas | Sr. Director of Customer Loyalty & Partnerships | The Vitamin Shoppe
Tuesday, 09/20
11:15AM - 11:50AM

How ASICS is Turning Zero-Party Data into a Competitive Advantage

Jennifer Hoth | Director of Global Loyalty Marketing & CRM | ASICS
Pam Erlichman | Chief Marketing Officer | Jebbit
Tuesday, 09/20
11:15AM - 11:50AM

Hunger Games: Del Yeah! Edition

Erin Levzow | Vice President of Marketing Technology | Del Taco
Jon Siegal | Senior Vice President of Sales | Cheetah Digital
Tuesday, 09/20
12:00PM - 12:40PM

How to Earn Long-Term Loyalty in a World of Economic Uncertainty

Bill Schneider | VP Product Marketing | SheerID
Stephanie Borman | Vice President Global Marketing Communications | Molekule
Tuesday, 09/20
12:00PM - 12:40PM

Harnessing Your Customer Data to Deliver Next-Level Experiences

Emily Merkle | Partner - Analytics and Data Science | ICF Next
Sarah Pannacciulli | Director of CRM Strategy and Enablement | Wyndham Hotels and Resorts
Tom Madden | Managing Partner - Customer Loyalty and CRM | ICF Next
Tuesday, 09/20
12:00PM - 12:40PM

Will Your Loyalty Marketing Fundamentals Meet the Needs of the Evolving Consumer?

Katie Cassidy | Senior Director of Strategic Consulting | Kobie Marketing
Tuesday, 09/20
1:45PM - 2:45PM
Tuesday, 09/20
2:55PM - 3:30PM

Customer Loyalty Transformation: Brand Marketer Perspective

Kate O’Shaughnessy Jung | Senior Director - Loyalty & Customer Insights | Chico’s FAS
Matt Goldberg | Director of PRO Strategy and Loyalty | Floor & Decor 
Moderator: Allie Ferguson | VP of Loyalty Solutions | Bakkt
Tuesday, 09/20
3:40PM - 4:15PM

Unlocking the Ritual- What are the Rites of Your Loyalty Program?

Ryan Draude | Adjunct Professor at Georgetown University and Head of Loyalty & CRM | Giant Food
Tuesday, 09/20
4:25PM - 5:00PM

Emotional Loyalty: Moving Customers Beyond the Transaction

Don Smith | EVP and Chief Consulting Officer | Brierley
Eoghan Slye | SVP of Marketing | Hertz
Jennifer Guibert | Senior Director of Guest Insights | European Wax Center
Stephanie Sayfie Aagaard | Collaborative Innovator General | Bal Harbour Shops
Wednesday, 09/21
10:00AM - 10:40AM

Build Habits & Deliver Robust Rewards with Sponsored Challenges

Stephanie Fernandez | Principal Loyalty Product Manager | Swiftly
Wednesday, 09/21
10:00AM - 10:40AM

You Want Loyal Customers? You Need to Master Life After Download

Emma Patterson | Senior Product Marketing Manager | Airship
Wednesday, 09/21
10:00AM - 10:40AM

Can Sports & Online Gaming Boost Your Loyalty Program Engagement?

Richard Pistilli | Founder & CEO - Gambit | Loyalty Gaming
Wednesday, 09/21
10:55AM - 11:30AM

We Make Movies Better – Bringing Data and Emotional Connections Together

Carrie Trotter | Vice President of Loyalty CRM and Partnerships | AMC Theatres
Wendy Culpepper | Chief Customer Officer | Kobie
Wednesday, 09/21
1:00PM - 1:55PM

Loyalty Expo Keynote Session: Finding the Setup in the Setback, with Jake Olson

Jake Olson | Professional Speaker - Athlete - Author - President of Engage

Loyalty360 Loyalty University Brand Masterclass Sessions: Essential KPIs & Metrics - A Loyalty Primer

Don Smith | Global Consulting Officer & CMO (US/Europe) | Brierley | Capillary

Loyalty360 Loyalty University Brand Masterclass Sessions: Igniting Participation and Cultivating Emotional Loyalty Through Shared Values and Beliefs

Bindu Gupta | Senior Director – Strategy Research + Insights | ICF Next
Denise Holt | Senior Partner – Strategy Experience Research + Insights | ICF Next

Loyalty360 Loyalty University Brand Masterclass Sessions: Marketers' Guide to Digital Engagement and Transformation

Paul Hebert | Strategy Director | Marigold
Roger Williams | Director of Client Success | Marigold
Monday, 05/08
3:30PM - 3:45PM
Monday, 05/08
3:45PM - 4:25PM

Bank of America’s Customer Loyalty Investments Pay Off

John Sellers | Head of Rewards | Bank of America
Monday, 05/08
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: B2B Customer Loyalty

Jennifer Wright | VP of Marketing | Signia
Liz Tarantino | Digital Manager - Preferred Rewards Program | Bank of America
Mike LiBassi | Marketing Manager | Verizon
Stephanie Miller | Senior Loyalty Program Manager | Signia
Vanessa Lisnard | Program Manager of Commercial Strategy | Aristocrat
Monday, 05/08
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Corporate Social Responsibility and Loyalty

Diane Eichler | Senior Vice President of Marketing | Kampgrounds of America
Janelle Price | Senior Market Manager | TELUS
Jennifer Gonzalez | CRM & Loyalty Manager | Giant Food
Natalia Duane | Loyalty & CRM Specialist | Giant Food
Stephanie Sayfie Aagaard | Collaborative Innovator General | Bal Harbour Shops ACCESS
Zahra Lakhani | Senior Director Digital & Loyalty Personalization & Analytics | Tim Hortons
Monday, 05/08
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Technology and Trends

Amanda Jamerson | Sr. Director of Hilton Honors | Hilton
Jessica Kearney | Assistant Vice President | Travelers Insurance
Ken Bott | Head of Loyalty and Digital | PDQ Restaurants
Laura Richardson | VP of Customer Success | Cambridge Mobile Telematics
Nishanth Mandaara | Director of Product Management | 7-Eleven
Yaqub Baiani | Vice President of Digital Product Management & Design | 7-Eleven
Monday, 05/08
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Brand-to-Brand Partnerships

Adam Reynolds | Director - Loyalty & Mobile Marketing | Sleep Number
Aiman Feza | Senior Manager - Brand & Communications | SCENE+
Elizabeth McNeil | Director of Partnerships | SCENE+
Janelle Price | Senior Market Manager | TELUS
Michael McDowell | Vice President of Loyalty Programs and Partnerships | Parkland
Stephanie Sayfie Aagaard | Collaborative Innovator General | Bal Harbour Shops ACCESS




Tuesday, 05/09
9:55AM - 10:55AM

Loyalty360 Awards Finalist Presentations: Employee Engagement and Impact

Christy Johnson | Senior Director of Branding | Certified Angus Beef
Erin Corrigan | Director of Digital Marketing | Donatos Pizza
Jordan Sequeira | Customer Engagement & Loyalty Manager | IKEA Canada
Liz Tarantino | Digital Manager - Preferred Rewards Program | Bank of America
Megan Spaid | Manager of Consumer Loyalty & Advertising | Certified Angus Beef
Shawn Bloom | VP of Loyalty | Empire Company Limited
Tuesday, 05/09
9:55AM - 10:55AM

Loyalty360 Awards Finalist Presentations: Customer Experience Strategy

Carrie Cohen | Marketing Loyalty & Analytics Manager | Cinergy Entertainment
Chelsea McGough | Loyalty Program Strategy Manager | Blue Buffalo
Elizabeth McNeil | Director of Partnerships | SCENE+
Felipe Avila | VP of Marketing | The Container Store
Sarah Sylvester | EVP of Marketing | Victorias Secret
Traci Hoey | VP of Marketing | Cinergy Entertainment
Tuesday, 05/09
9:55AM - 10:55AM

Loyalty360 Awards Finalist Presentations: Customer Loyalty Innovation and Transformation

Aaron Jones | Director of Performance Marketing and Strategy | NFL
Anil Mansukhani | Vice President of Loyalty Marketing | MGM Resorts International
Connor Hurson | Loyalty Manager | Vivid Seats
Murilo Mello | Digital Product Manager | Tim Hortons
Robin Ruttle | Senior Director of Loyalty & Partnerships | Sonesta International Hotels
Vincent Lee | Senior Manager of Digital Drive Thru | Tim Hortons
Tuesday, 05/09
9:55AM - 10:55AM

Loyalty360 Awards Finalist Presentations: Offer, Incentive, and Reward Design

Dani Catana | North American Loyalty Operations | Ford
Diane Eichler | Senior Vice President of Marketing | Kampgrounds of America
Jason Whiting | Director of Membership - Benefits - Rewards and Operations | LEGO
Jennifer Wright | VP of Marketing | Signia
Tuesday, 05/09
11:10AM - 12:10PM

Loyalty360 Awards Finalist Presentations: Creative Campaign and Communications

Amanda Hitchcock | Marketing Director for Deposits and Invest CRM | Ally Financial
Christy Johnson | Senior Director of Branding | Certified Angus Beef
Hedy Payghambari | Head of Digital Growth | Blaze Pizza
Jennifer Ayoroa Tegen | Director of Loyalty and Co-Brand Partnerships | Amtrak
Megan Spaid | Manager of Consumer Loyalty & Advertising | Certified Angus Beef
Sabrina Lillew | VP of Loyalty Programs and Partnerships - North and Central America | Accor
Tuesday, 05/09
11:10AM - 12:10PM

Loyalty360 Awards Finalist Presentations: Customer Loyalty Strategy

Aiman Feza | Senior Manager - Brand & Communications | SCENE+
Dena Pizzutti | Senior Marketing Manager of Personalization and Optimization | Wawa
Elizabeth McNeil | Director of Partnerships | SCENE+
Erin Corrigan | Director of Digital Marketing | Donatos Pizza
Garrett Moewe | Director of Loyalty | DraftKings
John Sellers | Head of Rewards | Bank of America
Tuesday, 05/09
11:10AM - 12:10PM

Loyalty360 Awards Finalist Presentations: Customer Analytics, Insights, and Metrics

Barbara Hagen | VP of Sales and Marketing | Thriftbooks
Carrie Trotter | Vice President of Loyalty CRM and Partnerships | AMC Theatres
Claudia Infante | Senior Vice-President of Revenue Strategy | Margaritaville
Davonne Raizor | Director of Loyalty and CRM | Margaritaville
Jason Whiting | Director of Membership - Benefits - Rewards and Operations | LEGO
Jessica Veit | Manager of Member Engagement and Lifecycle Marketing | AMC Theatres
Stacy Moss | Director of Brand Marketing | Noodles & Company
Tuesday, 05/09
11:10AM - 12:10PM

Loyalty360 Awards Finalist Presentations: Loyalty Program Design

Adam Reynolds | Director - Loyalty & Mobile Marketing | Sleep Number
Anil Mansukhani | Vice President of Loyalty Marketing | MGM Resorts International
Derek Weidl | Director of Loyalty | Parkland
Jennifer Gonzalez | CRM & Loyalty Manager | Giant Food
Linda Nelson | Loyalty Strategist | Progressive
Natalia Duane | Loyalty & CRM Specialist | Giant Food
Phil Cottell | Director - Loyalty Journey | Progressive
Tuesday, 05/09
2:00PM - 2:40PM

Building Emotional Loyalty with Personalized Video

Jamie Jarboe | VP of Sales & Strategic Accounts | Idomoo
Tuesday, 05/09
2:00PM - 2:40PM

A Value-Led Approach to Loyalty

Shannon Ottinger | VP of Loyalty Strategy Consulting | Epsilon
Tuesday, 05/09
2:50PM - 3:30PM

Sonesta Travel Pass: Navigating the Challenges of Rapid Growth with a Forward-Thinking Lens on Loyalty Strategy and Program ROI

Denise Holt | Senior Partner – Strategy Experience Research + Insights | ICF Next
Nate Thompson | Partner - Data Science | ICF Next
Robin Ruttle | Senior Director of Loyalty & Partnerships | Sonesta International Hotels
Tuesday, 05/09
2:50PM - 3:30PM

Why We Buy: Consumer Findings From The Loyalty Industry’s Largest Research Study

Martha Cohen | VP of Client Services | Kobie Marketing
Tuesday, 05/09
3:40PM - 4:15PM

How the NFL Uses Zero-Party Data to Drive Life-Time Fan Value

Aaron Jones | Director of Performance Marketing and Strategy | NFL
Pam Erlichman | Chief Evangelist Officer | Jebbit
Tuesday, 05/09
3:40PM - 4:15PM

The Value of Loyalty Partnerships and How Ulta Beauty Seeks Potential Partners

Jessie Rosenberg | Loyalty Strategic Partnerships Manager | Ulta Beauty
Tuesday, 05/09
3:40PM - 4:15PM

From Guests to Advocates: Cultivating Customer Loyalty in Travel and Entertainment

Amanda Jamerson | Sr. Director of Hilton Honors | Hilton
Moderator: Don Smith | Global Consulting Officer & CMO (US/Europe) | Brierley | Capillary
Vicky Radke | Senior Director of Amtrak Guest Rewards | Amtrak
Tuesday, 05/09
4:25PM - 5:00PM

Cohesive Customer Loyalty Program Encompasses “ALL of Accor” - The Transformation of Loyalty at Accor

Sabrina Lillew | VP of Loyalty Programs and Partnerships - North and Central America | Accor





Wednesday, 05/10
9:00AM - 9:40AM

How Kampgrounds of America Takes a Data-Centric Approach to Designing Effective Customer Loyalty

Diane Eichler | Senior Vice President of Marketing | Kampgrounds of America
Wednesday, 05/10
9:45AM - 10:25AM

State of Customer Loyalty – Challenges, Opportunities, and Vision for the Customer

Dani Catana | North American Loyalty Operations | Ford
Derek Weidl | Director - Loyalty Programs | Parkland
James Schultz | Lead Product Marketing Manager | DIRECTV