Conference Overview
Event Details
About Loyalty Expo:
Presented by Loyalty360, the Association for Customer Loyalty, Loyalty Expo delivers the knowledge and best practices your team and brand need to advance their customer loyalty journey. Join the industry’s leading event where attendees learn from best-in-class brand leaders, technologists, and service providers in a rapidly evolving loyalty landscape.
By attending, you’ll have the opportunity to network with hundreds of fellow marketers and hear how they are achieving their customer relationship goals. Industry leaders share real-world experiences and insights on customer retention strategies and emerging trends. Attendees leave Loyalty Expo with a deeper understanding of new research, technologies, and solutions to support their organization’s loyalty efforts.
Loyalty Expo provides the insight and education needed to strengthen your team’s customer loyalty and experience initiatives. Presented by Loyalty360, Loyalty Expo has earned a reputation as one of the industry’s premier events and continues to serve as a forum to discuss the challenges businesses face today.
Dates:
Loyalty Expo 2026 - May 12-14, Orlando, FL
Location:
Embassy Suites by Hilton Orlando Lake Buena Vista South
4955 Kyngs Heath Rd.
Kissimmee, FL 34746
Loyalty Expo Attendees, click here for venue information!
Embassy Suites Orlando - Lake Buena Vista South: Phone: 407-597-4000
View the Loyalty Expo conference agenda here!
The Loyalty360 Awards
The Loyalty360 Awards are an annual showcase of customer experience programs that drive business success through innovative tools and techniques used to better understand customers and build emotional connections through outstanding experiences.
The Awards recognize leading customer loyalty programs in North America, as well as programs operating across EMEA, APAC, and LATAM. Click here for more information on this year's Loyalty360 Awards.
Loyalty Expo will focus on the following topics:
- Customer Loyalty and Customer Experience
- Customer Engagement
- Customer Loyalty Programs and Strategies
- Incentive and Reward Design
- Personalization
- Data and Analytics
- Customer Loyalty Platforms, Technologies, and Services
- CRM
- Mobile Engagement, Communications, and Payments
- Voice of the Customer
- Customer Advocacy
- Employee Engagement
- B2B Customer Loyalty
- Corporate Social Responsibility
- Omnichannel Experience and Journey Orchestration
- Identity Resolution and Customer Data Integration
- Privacy, Data Governance, and Regulatory Compliance
- AI and Predictive Intelligence in Loyalty
- Gamification and Behavioral Design
- Emotional Loyalty and Brand Affinity
- Membership Models and Subscription Strategies
- Partner Ecosystems and Coalition Loyalty
- Loyalty Measurement, KPIs, and ROI
Registration Information:
For details on pricing and to register for this year's Loyalty Expo, visit our
registration page here.
Conference Sponsors and Exhibitors:
Loyalty Expo sponsors and exhibitors have the opportunity to connect with executives and decision-makers actively seeking technologies, services, and strategies to advance their customer loyalty and customer experience efforts.
With a range of opportunities available, including speaking sessions, exhibiting, sponsored meals, networking events, and more, the Loyalty360 team can help identify the best fit for your organization. Contact Loyalty360 for details on pricing and how to sponsor or exhibit at this year's event.
- Click here to read more about sponsorship/exhibitor benefits
- Click here to view this year's sponsors and exhibitors
FAQ:
For additional information on this year's Loyalty Expo, visit our FAQ page here, or contact us at info@loyalty360.org.