Loyalty Expo Conference Assistance

Chat about your conference question

We're sorry, chat is currently unavailable

Chat hours are listed below.

Monday - Friday: 08:30AM ET- 05:30PM ET
Saturday - Sunday: Closed

It is currently

Call or e-mail about your conference question for:


Event Details | Loyalty Expo Health Policy

Health & Safety | Loyalty Expo 2022

As of May 4, 2022, the City of Charlotte has announced that masks/face coverings are only required in health care settings. Face masks will not be required during the event, however, attendees may still choose to wear one. Please be respectful of others who choose to wear a mask.

Currently, Charlotte, North Carolina is operating at 100% capacity. Please see below for guidance on any restrictions in place for North Carolina/details on travel to the United States. 

  • Click here to view the latest guidance for face coverings and masks in North Carolina 
  • - Click here to view the latest guidance from the CDC on international air travel to the United States

Throughout the event, the Loyalty360/Loyalty Expo team will be following any Covid health and safety regulations put in place by the Sheraton Charlotte Hotel. With many things changing in the world right now, we want to assure you that as we continue to plan for Loyalty Expo, the health and safety of our exhibitors, attendees, sponsors, staff and speakers is our top priority.

- Click here to read more on Marriott's Commitment to Clean (updated June 2022)

We will be paying detailed attention to food service, cleaning of common areas, hand sanitizer stations, and other safety measures.

As we all know, precautions required around preventing Covid transmission are changing rapidly. Please check back for any additional requirements that will be in place during the event.

Additional Safety Measures: 

Surface Areas and Public Spaces: 
In public spaces, Marriott has added to its already rigorous cleaning protocols, requiring that surfaces are treated with hospital-grade disinfectants and that this cleaning is done with increased frequency. In guest rooms, Marriott has added to its detailed cleaning practices, requiring all surfaces to be thoroughly cleaned with hospital-grade disinfectants. In the US, wipes will be available upon guest request at the front desk or retail outlets.

Personal Hygiene: We will provide hand sanitizing stations throughout the event space, encouraging all participants to regularly disinfect their hands.

Food Safety: At Marriott, food handlers and supervisors are trained on safe food preparation and service practices. The company's food and beverage operations are required to conduct self-inspection using its food safety standards as guidelines, and compliance is validated by independent audits. Marriott is also enhancing sanitation guidelines and training videos for associates that include hygiene and disinfecting practices. In addition, the company is modifying its operational practices for in-room dining and designing new approaches to buffets.

Additional Conference Information: 


Loyalty Expo 2022 - September 19-21, Charlotte, NC

Sheraton Charlotte Hotel
555 South McDowell Street South Tower
Charlotte, NC 28204

For additional information on this year's Loyalty Expo, visit our FAQ page here, or contact us at info@loyalty360.org



Recent Tweets