Loyalty Expo 2026 Speaker Preview Series | Mike Trozzo, Tide

Mike Trozzo, VP Product and Innovation

Loyalty Expo 2026 Speaker Preview Series | Don Smith, Capillary

Don Smith, EVP, Chief Consulting Officer

Loyalty360 Loyalty Expo 2026 Conference Preview

Embassy Suites by Hilton, Lake Buena Vista South, Orlando, Florida

This year’s Expo brings together marketers, technologists, brand leaders and innovators for three days of sessions, workshops, networking, and cutting-edge solutions to help you elevate your loyalty strategy. From case studies and keynote presentations to the Loyalty360 Awards and marketplace showcases, this is the must-attend event for anyone serious about customer loyalty and CX. (loyaltyexpo.loyalty360.org)

Loyalty Expo 2026 Speaker Preview Series | Stephanie Hinze, MANSCAPED

Stephanie Hinze, Vice President of Global Direct-to-Consumer

Hinze discusses Manscaped’s “Members-Only Rewards” program, launched in August 2025, and how it supports the company’s shift from a digitally native brand to a global omnichannel business. She also shares insights on migrating more than 500,000 subscribers, designing a seamless loyalty UX, and using customer data and feedback to continually optimize engagement.

Loyalty Expo 2026 Speaker Preview Series | Jacob Pullia, TELUS

Jacob Pullia, Director of Content Strategy and Business Development

TELUS recently launched TELUS Rewards, a unified national loyalty program designed to bring together previously fragmented loyalty efforts across mobility, internet, entertainment, and other services. The program uses a tier-based structure that rewards customers for deepening their relationship with TELUS across multiple services.