Loyalty Expo Conference Assistance

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FAQ – Loyalty Expo 2020

Conference Location

Sheraton Charlotte Hotel
555 South McDowell Street South Tower
Charlotte, NC 28204

Hotel Accommodations
Loyalty Expo attendees can access discounted room rates and make reservations at the Sherton Charlotte Hotel on the “venue information” page. Rooms are limited, please be sure to make your reservation early.
*IMPORTANT* Please be advised there are 3rd party companies soliciting discounted conference hotel rates. These companies are not affiliated with Loyalty360/Loyalty Expo and there is no guarantee your reservation will be made. If you are contacted by a 3rd party company to reserve your hotel room at the Sheraton Charlotte Hotel, please contact us.
How much does it cost to attend Loyalty Expo?
For more information on pricing and different passes available, please visit our registration page.
Do I need to select sessions before the event?
No, conference sessions do not require pre-registration. Attendees can choose which sessions they would like to attend throughout the conference.   

What if I'm interested in two sessions that occur at the same time? 
Conference attendees can access presentation decks from sessions after the event, and Loyalty360 members can access all session videos on Loyalty360.org. For more information on how to purchase a Loyalty360 membership or conference video access, please contact us.

Do you offer any discounts?
Yes – we offer group discounts on brand/marketer passes. Please contact us to request information on group discounts.

How do I register?
Registration information can be found here.

What is included with my registration?
Access to sessions, the exhibit hall, and conference sponsored meals (breakfasts, lunches, breaks, and cocktail receptions) are included with conference registration.

What is the refund policy?
Cancellations may be made up 14 days prior to the start of the expo and will incur a $150 administrative fee. All requests for cancellations must be made in writing to Loyalty360 sent to: [email protected]. Any cancellation made with less than 14 days notice will not be entitled to any refund. However, such cancellations may receive a letter of credit to use towards a future expo, but will also be subject to a $150 administrative fee.
Can I send a substitute in my place?
Substitutions may be made free of charge up to 14 days prior to the start of the expo. Any substitution made with less than 14 days notice will incur a $150 administrative fee. All requests for substitutions must be made in writing to Loyalty360 sent to: [email protected].
What is the dress code?
The dress code is business casual for all events. We do recommend bringing a light jacket or sweater as personal preferences vary regarding room temperature.  
How can I sponsor Loyalty Expo?
For sponsorship information, please contact [email protected] or call 513.800.0360.

How can I submit to speak at Loyalty Expo?
The call for speakers is now open. To submit a speaking proposal, click here.

Still have questions?
For additional questions regarding Loyalty Expo, please contact [email protected]



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