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BSc in Mathematics from St. Xavier’s College & a Business Diploma from NMIMS, Mumbai, India, Tapan started working in restaurants from his University days – loved his work so much, he never left the industry.
Now a veteran in the industry & on Caterer Middle East Power 50 List 2020 & 2021; RetailME ICONS awardee for 2021; Tapan is currently CEO of PJP Investments Group, owner-operators of Papa Johns in the UAE, KSA, Jordan & Iraq. With 36 years’ experience across Middle East & India, Tapan has been associated with the development of hundreds of restaurants across these markets with brands including Papa John's, Chili’s, Burger King, Pizza Hut, Outback Steakhouse… it is a long list. Currently focused on developing and expanding Papa John's in the UAE and Saudi Arabia, Tapan is keen to give back to the industry from his deep knowledge and hands on experience. He is also on the Advisory Board of UAE Restaurant Group, a not for profit organization patronized by UAE Chamber of Commerce, the voice of the industry in UAE. The current crisis that the industry has now faced for almost two years, Tapan has dug deep to bring new insights and creative solutions in handling his business.
After making it through the British Special Forces gruelling six-month selection process, Dean Stott became one of the very first army members to join the SBS (Special Boat Service). Throughout his esteemed military career, he has conducted deployments to overseas hostile environments and been involved in counter terrorism operations; he has travelled to some of the most dangerous places in the world.
Stott left the military in 2011, after 16 honorable years of service, and continues to live by the Special Forces’ ethos of ‘the unrelenting pursuit of excellence.’ The determination required throughout his career has become an integral part of Stott’s character.
Post-military, Stott established a distinguished career in the private security sector. He was renowned for his willingness to take on any job, no matter how challenging – a man who went where and when others wouldn’t. He has faced extortions, kidnappings, civil war, pirates, military coups and was single handedly responsible for the evacuation of the Canadian embassy in 2014 – rescuing 4 diplomats and 18 military personnel.
In 2016, Stott was ready for a new project and wanted to do something impactful that would help others. He began training to cycle the longest motorable road in the world – The Pan American Highway. Stott completed the 14,000 miles route from Argentina to Alaska in May 2018, achieving two world records and raising more than $1.4 million US dollars for mental health awareness charities in the process. Stott passed through 14 countries on his expedition, crossing some of the most dangerous passages in the world. In the final stretch, Stott continued for 17 hours and, driven by his determination, covered 340 miles on his longest day.
Stott is now a renowed international speaker, presenting to FTSE 100 companies, sporting bodies, military departments, schools and businesses.
His recenty released book, Relentless, shares his extraordinary, inspirational life story to date. From his courageous military service and record-setting cycling adventures to his rescue missions and friendship with Prince Harry, the book takes a candid and honest look at the life perspective and shared stories of a real-life “James Bond.”
Stott firmly believes, with the right mindset and plan, nothing you truly desire is out of reach. To him, “impossible” simply means, its hasn’t been done…..yet.
The current Head of Loyalty & CRM for Giant Food, Ryan Draude has invested his career in the evolution of long-term customer relationships made through the benefits of loyalty & retention programs.
With Giant, he is responsible for fostering the customer relationships with prospective and current shoppers across omnichannel interaction points and forging the path toward benefits and experiences that serve millions of shoppers who shop both in-store and via eCommerce across the Mid-Atlantic.
Ryan formerly led Choice Privileges, the multi-billion-dollar reward program for Choice Hotels, and over a five-year period overhauled the program via the scrutiny of member data and the respect to listen to what members sought from the program. The results catapulted the program to its first major Freddie Award and moved the program from #11 in the country to #2 in the US News & World Report’s Best Hotel Reward Program category.
Prior, Ryan earned a U.S. patent for his work standing up Sallie Mae’s customer engagement efforts via his delivery of the first true-cost college affordability online tool for all families to understand the real education financing. His tenure includes other loyalty, marketing, and financial leadership positions with Rite Aid, Capital One, Citigroup and Switchfly.
He is also an Adjunct Professor at Georgetown University, teaching Loyalty Strategy within their Hospitality Leadership program at the Master’s level for the past four years.
John Sellers is the digital executive in charge of Rewards at BofA. In this role, John oversees all reward programs; including consumer, wealth management and small business relationship rewards programs and credit card rewards redemption. In 2022, Preferred Rewards was named ‘America’s Best Loyalty Program’ by Newsweek and ‘Best Bank Customer Loyalty Program’ by Motely Fool.
Prior to his current role, John had worked with other products including; Vehicle Lending, Investments, and Credit Card. While in Card, John was the Director of Preferred Products and New Account Acquisition where he was responsible for all mass affluent BofA and Merrill branded products. John is the architect of the award winning Travel Rewards Card and led the effort to bring Chip technology to BofA cards.
Before his product roles, John spent the first half of his career in Credit Risk, where he was the Director of Risk Strategies. In this role, John oversaw existing account management strategies which included; line management, balance stimulation (cash and retail), authorizations (overlimit and delinquent) and other payment related strategies.
John began his career with BofA via the MBNA acquisition. He has an undergraduate degree from the University of Delaware where he was a Finance major. He also has an MBA from Penn State’s Smeal College of Business where he graduated with distinction and is a member of the Beta Gamma Sigma academic honor society.
John is involved in several community organizations. He is a lifesaver for the Blood Bank of DE and coaches several youth sport teams in Kennett Square, PA where he resides with his wife and three kids.
Stephanie Sayfie Aagaard serves as the Collaborative Innovator General at Whitman Family Development and Bal Harbour Shops in Miami, Florida. She founded the ACCESS Membership and Rewards Program to celebrate the Shops’ loyal customers on their curated journey through the roster of retail, restaurants and luxury partners. Steph developed the Bal Harbour Shops app and created the Virtual Series for the company as well. She heads up the sponsorship program as well as creates innovative programming for the Shops. She secures external partnerships and produces large scale partner events including the Official Miami Super Bowl Host Committee VIP Party at Bal Harbour Shops for more than two thousand notables from the worlds of business, entertainment, media, sports and fashion.
Stephanie has collaborated with Bal Harbour Shops for decades before she joined the official team. While serving as Senior Director of Major Gifts, Corporate Relations, Marketing and Events at the University of Miami’s The Miami Project to Cure Paralysis and The Buoniconti Fund, Steph created Destination Fashion, an interactive entertainment and fashion event at the Shopping Center.
In Steph’s spare time, she has covered the social, celebrity, sports, fashion and charity scene in South Florida for her Steph Sez column every Sunday in The Miami Herald for more than twenty years. Steph created, produced and hosted her own entertainment television show, Steph Sez, where she interviewed boldfaced names from George Clooney to Tiger Woods to Mikhail Gorbachev.
She also hosts the monthly Steph Sez Book Club with Books & Books. Stephanie has received numerous accolades during her career and for philanthropic work from many organizations. Stephanie is married and is the proud mother of two sons.
Stephanie joined Scene+ in early 2021 and has helped transforms the brand into one of Canada’s top loyalty programs, taking it from and entertainment focused program to a lifestyle program that rewards members for their everyday purchases across retail, travel, dining and now grocery! As the Partnerships Manager, Stephanie played a lead role in the growth and development of Scene’s dining and entertainment partners, as well as the onboarding and launch strategy of our newly added retail partner. In her current role as Marketing Manager-Grocery, Stephanie is launching the new grocery vertical across Canada, and taking Scene+ to the next level.
Eoghan Slye joined Hertz in 2016 and is responsible for overseeing the Hertz brand across strategy, partnerships, sponsorships, integration, media, B2B and Small Business.
Mr. Slye formerly led Brand Strategy at Accenture for 15 years and was based in Chicago, Zurich and Dublin. In 2013, he returned to the US and joined Avanade, a joint venture between Microsoft and Accenture, for three years during which time he was based in Charlotte. Mr. Slye is originally from Ireland, which explains the name Eoghan, which is pronounced Owen.
As the manager of consumer loyalty and advertising for Certified Angus Beef, Megan Spaid works directly with the vice president of branding to develop key resources and drive initiatives that engage consumers with the brand. One of her biggest projects includes Steakholder Rewards™, a consumer-focused loyalty program released in January of 2020.
Megan came to the brand in 2017 after graduating from The Ohio State University’s honors program within the College of Food, Agricultural, and Environmental Sciences with a degree in agricultural communications and an agribusiness minor. Her time in school allowed her to intern with agricultural businesses, such as FLM+ and COBA/Select Sires, Inc. Her experience served her well as a marketing specialist and continues to do so in her current role.
Hailing from Sterling, Ohio, Megan isn’t far from her family’s farm, Double B Acres, where they raise Simmental-Angus cattle. She and her husband, Nate, live in Wooster and help on the farm in their spare time. Other hobbies include reading, attending musicals and plays, traveling, and taking pictures of friends and family.
Favorite beef cut: a classic filet mignon, unless her mom is cooking a beef roast with mashed potatoes.
Having studied economics and earned an MBA in marketing, Yan has held a wide range of positions over his 20+ years at ExxonMobil and Imperial Oil that have uniquely equipped him to lead ExxonMobil’s US Fuels Consumer Offer strategy and team.
He is currently accountable for ExxonMobil’s retail fuels programs including the Exxon Mobil Rewards+™ program, the Exxon Mobil Smart Card+™ credit card, and Synergy Supreme+™ premium gasoline.
His team prides itself on fully leveraging consumer data to understand consumers’ evolving needs and to engage them in ways most meaningful to them in order to build loyalty, share of wallet, and lifetime value.
Yan is an avid car enthusiast who enjoys the outdoors. He is married and the proud father of a high school senior.
Márton is the Group-level Head of Loyalty, Digital Channels & CRM at MOL Group, which a leading integrated Central Eastern European oil and gas corporation with retail assets in 9 countries. Beside the business management of loyalty on regional level, he is the commercial leader of digitalization of loyalty programs from plastic card-based earn & burn structures to mobile application-driven solution with high-level marketing automation and personalization.
Before MOL Group, he gained 15 years of experience in the telecommunication industry holding leadership positions in product management, pricing, digital transformation, B2B marketing and digital product development as part of Telenor and lately PPF group.
During his whole career, he has always been seeking for solutions which make customers’ life easier, more efficient or convenient by finding the spot where the market needs and company goals meet. He was responsible for many tariff portfolio deployments including development of brand new customer journeys and CRVM strategy implementation, launch of new and innovative products in the field of IoT and Cloud and also implementation of digital loyalty programs in several countries.
Mayasa AlHejazi is a seasoned and highly experienced Marketing professional who has transformed Nojoom Ooredoo's Loyalty program), the loyalty business for one of the best telecommunication company in the State of Qatar. She brings on her expertise in the areas of Digital marketing, Campaign management and Customer engagement.
Mayasa kick-started her career in 2013 with Ooredoo Qatar. She started as an analyst in the Direct Marketing team and went on the to become a Campaign Manager. As a Campaign Manager, her responsibilities were to improve customer experience, generate higher revenue through targeted propositions and through Upsell, Cross-sell, Acquisition and retention campaigns. Her exemplary performance in this area saw her promoted with additional responsibilities and she went on to manage the Loyalty business in 2019. For her exemplary performance in this adjacency, Mayasa was also recognized as the Employee of the year for 2019.
Mayasa is currently the Assistant Director of the Nojoom program, one of the biggest programs in Qatar. In her current role she effectively leads a team of Loyalty marketers and has additional Profit/Loss responsibility.
Mayasa has a Master's in Strategic Business Unit Management from HEC Paris and a Bachelor’s degree in Business Administration from Qatar University. She is immensely thankful to Ooredoo’s management for all the opportunities presented to her and prides herself on being an Complete Marketing professional.
Tom leads our loyalty and CRM Division, where he oversees program integration and implementation, and flawless execution for loyalty and CRM efforts across a variety of industries, as well as the design and optimization of our proprietary loyalty and CRM platform, Tally™. He previously led our loyalty strategy team and client success team. He also led the design and build of Allegiant Air’s loyalty program, and our multi-year Hilton Honors loyalty program integration, enabling Hilton to update their loyalty strategies and grow their member base to over 100 million. Additionally, Tom led the Sun Country Airlines loyalty program strategy overhaul and implementation.
Steve Wilhelmi leads Engagement Strategy for the Personalization and Loyalty Strategy team within Consumer & Small Business Digital at Bank of America. He is responsible for driving customer engagement opportunities for BankAmeriDeals, Partner Rewards and Incentives.
Steve joined Bank of America in 2021, and prior to his current role, spent over 20 years in the Turf industry with John Deere. As the Loyalty Program Manager, he led the creation, strategy, and development for John Deere Rewards. During that time, he fueled growth by creating new programs for military servicemembers, first responders, Farm Bureau members and many corporate partners - propelling the program to over 7MM members.
Before his loyalty role with John Deere, Steve had a diverse career background with responsibilities in Tactical Marketing, Product Sales, Supply Management, Packaging, Project Management and Six Sigma. In 2015, he helped launch a revolutionary new product, the Michelin® X® TWEEL TURF, which was the landscape industry’s first-ever airless radial tire for zero-turn mowers.
Steve holds a B.B.A. in Marketing and International Business from the University of Wisconsin – Madison.
He is involved in several community organizations including Wake County foster care and the Rhodesian Ridgeback Rescue. He currently resides in Cary, North Carolina with his wife and two children.
SuAnn Carriero is a Senior Digital Director in BofA Rewards. In this role SuAnn is responsible for the Rewards Program Strategy, Overall Performance, Business Analysis, Associate Readiness and Client Satisfaction. In 2022, Preferred Rewards was named ‘America’s Best Loyalty Program’ by Newsweek and ‘Best Bank Customer Loyalty Program’ by Motely Fool.
Prior to her current role, SuAnn worked in Quantitative Analytics leading various teams including Segmentation, Investment, and Rewards. SuAnn led the Preferred Rewards Quantitative Analytics team when the program first launched in 2014.
Additionally, SuAnn managed teams and processes across a variety or areas within Bank of America, including Business Intelligence, External Reporting, Finance and was the CFO of America’s Investment Banking. Through the 30 years SuAnn has been with the Bank of America/Merrill her passion about associate development has been apparent. Over the past 5 years SuAnn has helped to create employee satisfaction teams to foster cross team collaborations and shared best practices.
SuAnn graduated from Rider University with a Bachelor’s Degree in Science, majoring in accounting. She is also a certified public accountant and is currently attending Lehigh University for her Master’s in Business Administration.
SuAnn resides in Scarborough, Maine loves to spend time outside hiking, skiing and biking. She is also active in her community across various school and non-profit organizations. She participates in her children’s school’s woman career days by sharing skills and experiences with young ladies. Recently SuAnn has been fostering puppies for the local Animal shelter.
Greg joined Shell in 2013 as an experienced hire and is currently the Director of Loyalty Partnerships for Shell Mobility. In his current role, Greg develops the strategies for existing and new partners inside and outside of the Fuel Rewards program. Prior to his current role, Greg was the Branded Business Development Manager for Shell and was instrumental in expanding the company’s retail presence within the United States.
Before his time at Shell, Greg worked in various leadership roles at Target and Coca-Cola over a 12-year span with the two companies. He holds a BA in Marketing from the University of Missouri and is currently residing in Houston, Texas. Outside of work, Greg enjoys spending time outdoors with his children as much as the Houston heat allows.
Kristina has worked at Johnson & Johnson Consumer Health for over 6 years in a variety of cross-functional roles. She has been able to touch every single one of J&J’s consumer brands. She began her career in Customer Development, then moved into Supply Chain, and finally Marketing. Within the Marketing organization, Kristina has influenced the BAND-AID digital strategy, shaped Health & Wellness Shopper initiatives at Walmart & Sam’s Club, built the 2022+ Aveeno innovation strategy, and led 1PD engagement & retention strategy.
In her current role as Associate Marketing Manager- 1PD Acquisition and Consumer Retention Strategy, Kristina leads the Care Club loyalty program and is responsible for shaping the 1PD and loyalty strategy for 25+ iconic consumer brands. Throughout the past year, Kristina has been able to educate the organization on the importance of 1PD and using it to engage and retain consumers, while increasing lifetime value. She has activated email journeys for each brand, empowered the brand teams to test and learn various vehicles for collecting 1PD with new consumer value exchanges, and pioneered merging paid & owned communications linked back to specific email campaigns.
Kristina holds a BA in Marketing from The College of New Jersey and an MBA from Saint Joseph’s University.