Loyalty Expo Agenda & Speakers

Loyalty Expo Exhibitor Set Up

Speakers

1:00pm - 5:00pm

Speakers

3:00pm - 6:00pm

Conference Registration Opens

Speakers

8:00am - 6:00pm

Loyalty Expo Day 1 Kickoff

Speakers

Jeff Sopko, President, Baesman
Mark Johnson, CEO & CMO, Loyalty360

gGeneral Session 9:00am - 9:15am

Speakers

Jeanne Bliss, President, CustomerBliss

kKeynote Session 9:15am - 10:00am

Speakers

Jim Lyski, EVP and Chief Marketing Officer, CarMax

gGeneral Session 10:10am - 10:55am

Media/Press Briefing & Coffee Break

Speakers

11:00am - 11:45am

Speakers

Katie Sword, VP of Marketing & Communications, New Jersey Performing Arts Center

bBreakout Session 11:45am - 12:30pm

Speakers

Pam Spier, Head of Client Delivery & Success, Lenati
Frank Neumann, Sr. Director of Consumer Lifecycle Management & Loyalty, Vans

bBreakout Session 11:45am - 12:30pm

Speakers

Mark Rothwell, AVP Brand & Consumer, Direct, & Loyalty Marketing, American Family Insurance
Matthew Seifert, Director of Online Marketing, Evite
Whitney Arcaro, SVP and Managing Director of Marketing
Yen Roxas, Manager - Asia Pacific, Chevron

bBreakout Session 11:45am - 12:30pm

Meet the Speakers: Networking Lunch

Speakers

12:30pm - 1:30pm

Speakers

Adi Markus, Customer Success Manager, Optimove
Saurabh Kohli, New Business Manager, Optimove

wWorkshop Session 1:30pm - 2:30pm

Speakers

Tad Fordyce, Sr. VP of Loyalty, Epsilon

wWorkshop Session 1:30pm - 2:30pm

Speakers

Jeff Michaud, Vice President of Client Strategy, 3Cinteractive
Kate O'Shaughnessy Jung, Director Loyalty, Mobile, and Partnership, Express

wWorkshop Session 1:30pm - 2:30pm

Speakers

Andy Yost, Chief Marketing Officer, Gannett Co, Inc

bBreakout Session 2:40pm - 3:25pm

Speakers

Bob Macdonald, President & CEO, Bond Brand Loyalty
Esi Davis, Senior Brand Manager, Nestlé Skin Health
Harlan Spiva, Director of Transformation, BB&T Health Management Systems
Kacey Wilson, Director, Customer Engagement, Cardinal Health

bBreakout Session 2:40pm - 3:25pm

Speakers

Brad Marg, GM/Vice President, Stellar Loyalty
Jessica Hatch, SVP, Client & Teammate Experience - Consumer & Business Credit & Debit Cards, SunTrust Bank
Wendy Fisher, VP Product Development and Innovation, Issuer Loyalty, MasterCard

bBreakout Session 2:40pm - 3:25pm

Speakers

Brian Popelka, SVP of Supplier and Customer Care, Overstock.com

gGeneral Session 3:35pm - 4:20pm

Speakers

Justin Roisman, CRM & Email Manager, Perry Ellis International
Lorraine Medici, SVP of Corporate Communications/Marketing, Perry Ellis International

bBreakout Session 4:30pm - 5:15pm

Loyalty Expo Day 1 Conference Wrap Up

Speakers

Jeff Sopko, President, Baesman
Mark Johnson, CEO & CMO, Loyalty360

gGeneral Session 5:15pm - 5:20pm

Cocktail Reception in the Exhibit Hall

Speakers

5:30pm - 7:00pm

Speakers

9:00pm - 10:00pm

Speakers

8:00am - TBD

Day 2 Media/Press Briefing

Speakers

bBreakout Session 8:15am - 8:45am

Loyalty Expo Day 2 Kickoff

Speakers

Jeff Sopko, President, Baesman
Mark Johnson, CEO & CMO, Loyalty360

gGeneral Session 8:50am - 8:55am

Speakers

Megan Audette, Marketing Manager, Strategy, Ally Financial
Manveer Gill, eCommerce Business Lead, Best Buy (Canada)
Nicolas Capuono, VP of Customer Engagment, Adore Me
Prakash Karamchandani, Co-founder, Balance Grille

bBreakout Session 9:00am - 10:00am

Speakers

Adora English, Communications Consultant, Celebrity Cruises
Allie Porter, Digital Marketing Specialist, Domino's
Hannah Jag-Nathan, Email Marketing Executive, UK & Ireland, Celebrity Cruises
Jaclyn Adams, Sr. Manager of Global Loyalty Marketing, IHG
Lindsay Norton, Director, Marketing, SCENE
Sarah DePotter, Loyalty Program Leader, Domino's

bBreakout Session 9:00am - 10:00am

Speakers

Eric Bruce, Head of Visitor Experience, Minneapolis Institute of Art
Esi Davis, Senior Brand Manager, Nestlé Skin Health
Yelena Ovando, Marketing Advisor, FedEx Services
Matt Stewart, Director of Wine Club Marketing, Cooper's Hawk Winery and Restaurants
Michelle Proctor, Director of Marketing, FedEx Services

bBreakout Session 9:00am - 10:00am

Speakers

Mostafa Boutajrit, Senior Director, Total Rewards and National Promotions, Caesars Entertainment
Kevin FitzPatrick, Director of Customer Marketing, GameStop
Jaclyn Adams, Sr. Manager of Global Loyalty Marketing, IHG
Frank Neumann, Sr. Director of Consumer Lifecycle Management & Loyalty, Vans

bBreakout Session 10:15am - 11:15am

Speakers

Mark Rothwell, AVP Brand & Consumer, Direct, & Loyalty Marketing, American Family Insurance
Mostafa Boutajrit, Senior Director, Total Rewards and National Promotions, Caesars Entertainment
Amber Chahal, Director, Partnerships, SCENE
Judy Reeves, Director of Public Relations - The Americas, Shangri-La Hotels and Resorts

bBreakout Session 10:15am - 11:15am

Speakers

Amy Shioji, Vice President, Customer Experience & Insights, USA TODAY NETWORK
Michelle Proctor, Director of Marketing, FedEx Services
Nicolas Capuono, VP of Customer Engagment, Adore Me
Lisa Erickson, Sr. Director, CRM, Sleep Number
Yelena Ovando, Marketing Advisor, FedEx Services