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Agenda

Loyalty360 Brand Member Only Session/Event
Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Year 2024
Wednesday, 06/05
10:45AM - 11:05AM
Wednesday, 06/05
11:05AM - 11:45AM
Wednesday, 06/05
11:50AM - 12:30PM

Hilton Honors: Unlocking Loyalty Potential with Cobranded Credit Card Partnerships

Jenn Chick | SVP and Global Head of Hilton Honors and Customer Engagement | Hilton
Wednesday, 06/05
12:30PM - 1:30PM
Wednesday, 06/05
1:30PM - 2:05PM
Wednesday, 06/05
5:20PM - 6:40PM






Thursday, 06/06
10:50AM - 11:10AM
Thursday, 06/06
11:10AM - 11:50AM

Leveraging Loyalty Technology: The Underestimated Asset

David Hamel | VP Strategy CX & Design - Mobile & Web | nventive
Stephanie Mercier | CX and Digital Strategist | nventive
Thursday, 06/06
12:00PM - 12:40PM

How Empathetic Are You? Join the Loyalty Olympics and Flex Your Customer-Centric Muscles

Amy Ochoa | SVP of Strategy | Ansira
Kristin Cardona | Sr. Director of Strategy | Ansira
Thursday, 06/06
2:15PM - 2:50PM
Thursday, 06/06
2:15PM - 2:50PM

Breakout Session with Rite Aid

John Giaquinto | Vice President of Loyalty Personalization and Analytics | Rite Aid
Thursday, 06/06
2:15PM - 2:50PM

Cultivating Loyalty in the Digital Age: Navigating Customer Engagement and Transformation

Karen Szarvas | Sr. Director of Customer Loyalty & Partnerships | The Vitamin Shoppe
Neil Norman | Head of Loyalty & CPG Marketing Partnerships | Food Lion
Thursday, 06/06
3:00PM - 3:35PM

Revealing the Blueprint for Customer Loyalty in a Franchise Model

Brad Anderson | VP of Hilton Honors | Hilton
Papa Johns
Thursday, 06/06
3:00PM - 3:35PM

Best Practices for Managing Effective Brand-to-Brand Partnerships

CIBC
Michael McDowell | VP of Loyalty Programs and Partnerships | Parkland
Thursday, 06/06
3:00PM - 3:35PM
Thursday, 06/06
3:35PM - 3:55PM
Thursday, 06/06
3:55PM - 4:30PM
Thursday, 06/06
4:35PM - 5:05PM