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Agenda

Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Year 2022

Loyalty360 Brand Member Roundtables: Customers Escape to Paradise with Margaritaville Perks

Claudia Infante | Senior Vice-President of Revenue Strategy | Margaritaville
Monday, 09/19
1:20PM - 2:05PM

Loyalty360 Brand Member Roundtables: State of Customer Loyalty Panel

Elisabeth Keller | Chief Client Officer | Brierley
Jon Siegal | Senior Vice President of Sales | Cheetah Digital
Moderator: Mark Johnson | CEO | Loyalty360

Loyalty360 Brand Member Roundtables: Brand-Member Keynote Session - Taking Your Life Experiences to Shape Your Brand Story, with Dean Stott

Dean Stott | Former British Special Forces Soldier - 2x World Record Setting Cyclist - Adventurer - Philanthropist - Author - Global Speaker
Monday, 09/19
2:50PM - 3:15PM
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Loyalty Program Design

Christy Finezza | Corporate Director - Loyalty Marketing Operations | Caesars Entertainment
Indya Davis | Manager | Ally Financial
Jaime Morillo | Senior Manager Membership Retention | Adidas
John Sellers | Head of Rewards | Bank of America
Mostafa Boutajrit | Vice President of Loyalty Financial Services and Customer Assurance | Caesars Entertainment
Rich Long | Senior Manager – Global Loyalty and Customer Experience | McDonalds
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Customer Insights and Metrics

Janelle Price | Marketing Manager | TELUS
Kristina Parag | Associate Marketing Manager- 1PD Acquisition and Consumer Retention Strategy | Johnson & Johnson
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Tapan Vaidya | CEO of PJP Investments Group (Papa Johns United Arab Emirates/Saudi Arabia/Jordan & Iraq) | Papa John's
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Customer Loyalty Innovation and Transformation

Erin Levzow | Vice President of Marketing Technology | Del Taco
Janaki Talati | Director - Financial Partnerships | Wyndham Hotels & Resorts
Jason Scoggins | Senior Director Loyalty & CRM | Chipotle Mexican Grill
Jennifer Guibert | Senior Director of Guest Insights | European Wax Center
Kabir Sanwal | Manager - Marketing | SCENE+
Kylie Taylor | Associate Marketing Manager- CRM & Loyalty | Del Taco
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: Social Impact and CSR

Indya Davis | Manager | Ally Financial
Janelle Price | Marketing Manager | TELUS
Karen Szarvas | Sr. Director of Customer Loyalty & Partnerships | The Vitamin Shoppe
Markus Sturm | SVP and Head of Digital - Loyalty & Consumer Goods | Tim Hortons
Matt Goldberg | Director of PRO Strategy and Loyalty | Floor & Decor 
Murilo Mello | Digital Product Manager | Tim Hortons
Monday, 09/19
3:15PM - 4:15PM

Loyalty360 Awards Finalist Presentations: B2B Customer Loyalty

Jennifer Wong | VP of Business Analytics | Aristocrat
Jennifer Wright | VP Marketing | Signia US
Marquita Ferguson | VP - Preferred Rewards for Business | Bank of America
Peggy Carrieres | Global Vice President Sales Enablement and Supplier Development | Avnet
Robert Wilson | Portfolio Development Manager | Aquatrols
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Creative Campaign

Amanda Dennis | Vice President of Digital Marketing | AMC Theatres
Anil Mansukhani | VP of Loyalty Marketing | MGM Resorts International
Ashley Smith | CRM/Loyalty Marketing Manager | Dave & Buster's
Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Melanie Butler | Manager - Loyalty Strategy | Giant Food
Peter McDowell | Digital Product Manager | Dave & Buster's
Ryan Draude | Head of Loyalty & CRM | Giant Food
Traci Mason | Vice President of Brand Marketing | MGM Resorts International
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Program Partnerships

Ally Wallo | Senior Manager of Strategic Partnerships | Wyndham Hotels & Resorts
Elizabeth McNeil | Senior Manager - Partnerships | SCENE+
Matt Goldberg | Director of PRO Strategy and Loyalty | Floor & Decor 
Stephanie Paisley | Marketing Manager | SCENE+
Stephanie Sayfie Aagaard | Collaborative Innovator General | Bal Harbour Shops
Steve Wilhelmi | SVP - Sr. Digital Manager | Bank of America
SuAnn Carriero | Sr. Digital Director of Rewards | Bank of America
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Customer Loyalty Strategy

Chelsea McGough | Loyalty Program Strategy Manager | Blue Buffalo
Dena Pizzutti | Sr. Marketing Manager - Personalization and Optimization | Wawa
Jason Adlman | Senior Manager - Customer Loyalty and Analytics | Hibbett | City Gear
Sara Costa | Experience Product Specialist | Blue Buffalo
Sarah Paik | Director of Ecommerce & Loyalty | Urban Outfitters
Yan Cote | US Consumer Offer Director | ExxonMobil
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Incentive and Reward Design

Jason Scoggins | Senior Director Loyalty & CRM | Chipotle Mexican Grill
Kate O’Shaughnessy Jung | Senior Director - Loyalty & Customer Insights | Chico’s FAS
Márton Homola | Group-Level Head of Loyalty/Digital Channels & CRM | MOL Group
Megan Spaid | Manager - Consumer Loyalty & Advertising | Certified Angus Beef
Sydney Caminetsky | Product Manager | TELUS
Monday, 09/19
4:30PM - 5:30PM

Loyalty360 Awards Finalist Presentations: Technology and Trends

Christy Finezza | Corporate Director - Loyalty Marketing Operations | Caesars Entertainment
Dena Pizzutti | Sr. Marketing Manager - Personalization and Optimization | Wawa
Jaime Morillo | Senior Manager Membership Retention | Adidas
Jami Bond | Vice President of Franchise Development | Goodcents
Mayasa AlHejazi | Assistant Director Loyalty | Ooredoo Qatar
Mostafa Boutajrit | VP of Loyalty and Financial Services | Caesars Entertainment




Tuesday, 09/20
8:55AM - 9:10AM

Loyalty Expo Day 2: Day 2 Kickoff

Mark Johnson | CEO | Loyalty360
Tuesday, 09/20
9:10AM - 10:10AM

Loyalty Expo Keynote Session: The Unrelenting Pursuit of Excellence, with Dean Stott

Dean Stott | Former British Special Forces Soldier - 2x World Record Setting Cyclist - Adventurer - Philanthropist - Author - Global Speaker
Tuesday, 09/20
10:20AM - 10:55AM

Driving Successful Customer Loyalty and CX Partnerships: A Brand Perspective

Lisa Erickson | Sr. Director of CRM and Loyalty | Sleep Number
Theo Holloway | Senior Director Loyalty and Customer Engagement | Best Western International
Troy Simms | US Retail Partnership Manager | ExxonMobil
Tuesday, 09/20
11:15AM - 11:50AM

Personalization, Segmentation, and Candance Management Best Practices: Brand Perspective

Dena Pizzutti | Sr. Marketing Manager - Personalization and Optimization | Wawa
Karen Szarvas | Sr. Director of Customer Loyalty & Partnerships | The Vitamin Shoppe
Tuesday, 09/20
11:15AM - 11:50AM

How ASICS is Turning Zero-Party Data into a Competitive Advantage

Jennifer Hoth | Director of Global Loyalty Marketing & CRM | ASICS
Pam Erlichman | Chief Marketing Officer | Jebbit
Tuesday, 09/20
11:15AM - 11:50AM

Hunger Games: Del Yeah! Edition

Erin Levzow | Vice President of Marketing Technology | Del Taco
Jon Siegal | Senior Vice President of Sales | Cheetah Digital
Tuesday, 09/20
12:00PM - 12:40PM

How to Earn Long-Term Loyalty in a World of Economic Uncertainty

Bill Schneider | VP Product Marketing | SheerID
Stephanie Borman | Vice President Global Marketing Communications | Molekule
Tuesday, 09/20
12:00PM - 12:40PM

Harnessing Your Customer Data to Deliver Next-Level Experiences

Emily Merkle | Partner - Analytics and Data Science | ICF Next
Sarah Pannacciulli | Director of CRM Strategy and Enablement | Wyndham Hotels and Resorts
Tom Madden | Managing Partner - Customer Loyalty and CRM | ICF Next
Tuesday, 09/20
12:00PM - 12:40PM

Will Your Loyalty Marketing Fundamentals Meet the Needs of the Evolving Consumer?

Katie Cassidy | Senior Director of Strategic Consulting | Kobie Marketing
Tuesday, 09/20
1:45PM - 2:45PM
Tuesday, 09/20
2:55PM - 3:30PM

Customer Loyalty Transformation: Brand Marketer Perspective

Kate O’Shaughnessy Jung | Senior Director - Loyalty & Customer Insights | Chico’s FAS
Matt Goldberg | Director of PRO Strategy and Loyalty | Floor & Decor 
Moderator: Allie Ferguson | VP of Loyalty Solutions | Bakkt
Tuesday, 09/20
3:40PM - 4:15PM

Unlocking the Ritual- What are the Rites of Your Loyalty Program?

Ryan Draude | Adjunct Professor at Georgetown University and Head of Loyalty & CRM | Giant Food
Tuesday, 09/20
4:25PM - 5:00PM

Emotional Loyalty: Moving Customers Beyond the Transaction

Don Smith | EVP and Chief Consulting Officer | Brierley
Eoghan Slye | SVP of Marketing | Hertz
Jennifer Guibert | Senior Director of Guest Insights | European Wax Center
Stephanie Sayfie Aagaard | Collaborative Innovator General | Bal Harbour Shops
Wednesday, 09/21
10:00AM - 10:40AM

Build Habits & Deliver Robust Rewards with Sponsored Challenges

Stephanie Fernandez | Principal Loyalty Product Manager | Swiftly
Wednesday, 09/21
10:00AM - 10:40AM

You Want Loyal Customers? You Need to Master Life After Download

Emma Patterson | Senior Product Marketing Manager | Airship
Wednesday, 09/21
10:00AM - 10:40AM

Can Sports & Online Gaming Boost Your Loyalty Program Engagement?

Richard Pistilli | Founder & CEO - Gambit | Loyalty Gaming
Wednesday, 09/21
10:55AM - 11:30AM

We Make Movies Better – Bringing Data and Emotional Connections Together

Carrie Trotter | Vice President of Loyalty CRM and Partnerships | AMC Theatres
Wendy Culpepper | Chief Customer Officer | Kobie
Wednesday, 09/21
1:00PM - 1:55PM

Loyalty Expo Keynote Session: Finding the Setup in the Setback, with Jake Olson

Jake Olson | Professional Speaker - Athlete - Author - President of Engage