Loyalty Expo Agenda & Speakers

Breakfast

Speakers

7:30am - 8:30am

Opening Remarks

Speakers

8:30am - 8:40am

The Power of Nice

Speakers

Linda Kaplan Thaler, Author, Grit to Great

kKeynote Session 8:40am - 9:25am

Speakers

Eric Messerschmidt, SVP Marketing, Ulta Beauty

gGeneral Session 9:30am - 10:15am

Speakers

Una Morabito, Senior Vice President, MassMutual Financial Group

bBreakout Session 10:20am - 11:05am

Speakers

David Mingle, General Director of Global Customer Experience Execution and Planning, General Motors

bBreakout Session 10:20am - 11:05am

Speakers

Scott Robinson, Vice-President Loyalty Solutions, Bond Brand Loyalty
Sean Claessen, EVP Strategy & Executive Creative Director, Bond Brand Loyalty

wWorkshop Session 11:15am - 12:15pm

Speakers

Clay Walton-House, Leader of Customer Retention & Loyalty Practice, Lenati
Pam Spier, Senior Manager, Customer Retention & Loyalty Practice, Lenati

wWorkshop Session 11:15am - 12:15pm

Speakers

Margie Kupfer, VP of Marketing, 3C Interactive

wWorkshop Session 11:15am - 12:15am

Keynote Speaker Lunch

Speakers

12:15pm - 1:15pm

Speakers

Julie Gerola, Vice President & General Manager for Digital Marketing & Operations, Marvel Entertainment
Emily Rudin, Chief Customer Officer, CrowdTwist

bBreakout Session 1:20pm - 2:05pm

Speakers

Sarah Sharp-Wangaard, Vice President of Marketing, Hibbett Sporting Goods
Kim Welther, Vice President of Marketing Strategy, Baesman

bBreakout Session 1:20pm - 2:05pm

Speakers

Nataki Edwards, Senior Vice President of Digital Strategy and Operations, AARP

bBreakout Session 1:20pm - 2:05pm

Speakers

Lynn LaRocca, Senior Vice President, CXO, The New York Racing Association

bBreakout Session 2:15pm - 3:00pm

Speakers

Michael Marino, Senior Vice President, Loyalty & Digital, Caesars Entertainment

bBreakout Session 2:15pm - 3:00pm

Speakers

Barb Olson, SVP, Loyalty & 1:1 Solutions, Cogensia
Jodi Bertram, Director of Marketing, Houlihan’s Restaurant Group

bBreakout Session 2:15pm - 3:00pm

Break in Exhibit Hall

Speakers

3:00pm - 3:15pm

Speakers

gGeneral Session 3:30pm - 4:15pm

Welcome Reception

Speakers

5:15pm - 7:00pm

After-Hours Event

Speakers

9:00pm - TBD

Breakfast in Exhibit Hall

Speakers

7:30am - 8:30am

Speakers

Jennifer Hitchens, VP, Online Community Management, Barclaycard
Monica Paul, Loyalty Program Manager, The North Face
Marina Mirokhina, Marketing Manager, Pizza Hut
Graham Bradley, Loyalty Programme & Propositions Manager, Heathrow Airport

bBreakout Session 8:30am - 9:30am

Speakers

Michael Marino, SVP, Chief Experience Officer, Caesars Entertainment
Rick Levitin, Sr. Manager, Customer Experience and Technology, Nissan
Brad Pitzele, Sr. Director of Marketing Strategy, CRM, and Analytics, GameStop
Nancy Mlotkowski, Senior Marketing Manager, Ryder
Rich Mohr, VP, Rental & Global Product Management, Ryder

bBreakout Session 8:30am - 9:30am

Speakers

Doruntina Mekshi, International Program Manager, Deutsche Telekom AG
Michael Marino, SVP, Chief Experience Officer, Caesars Entertainment
Lee Moreau, Director of Loyalty Marketing, Celebrity Cruises
Scott Dixon, Director of CRM & Engagement, NCSA, Ubisoft
Frank Fenrich, International Program Manager, Deutsche Telekom AG

bBreakout Session 8:30am - 9:30am

Speakers

Jim Sprigg, Director of Database Marketing and Analytics, IHG
Viren Aggarwal, Consultant, Strategic Analytics, Barclaycard
Rose Yang, Director Insights and Loyalty, Marketing and Content Strategy, KKBOX
Doruntina Mekshi, International Program Manager, Deutsche Telekom AG
Frank Fenrich, International Program Manager, Deutsche Telekom AG
Vishal Morde, VP, Strategic Analytics, Barclaycard

bBreakout Session 9:45am - 10:45am

Speakers

Steve Kennedy, Director, Loyalty & Engagement, Domino's
Karen French, Vice President, Business Strategy and Support, Citizen's Bank
Julie Gerola, Vice President & General Manager for Digital Marketing & Operations, Marvel
Rebecca Barba, Sr. Manager, Product Marketing Strategy, Royal Caribbean

bBreakout Session 9:45am - 10:45am

Speakers

Michael Marino, SVP, Chief Experience Officer, Caesars Entertainment
Sanjeev Sehgal, Director Customer Advocacy, Insights and Operations, Dell EMC
Kelly Whitehorn, Director, Corporate Marketing, Arkansas Blue Cross Blue Shield
Ali Rauch, Director of Marketing, Chicken Salad Chick
Genny Burleson, Consumer Experience Coordinator, Arkansas Blue Cross Blue Shield

bBreakout Session 9:45am - 10:45am

Break in Exhibit Hall

Speakers

10:45am - 11:15am

Speakers

Lonnie Mayne, Founder & CEO, Red Shoes Living

gGeneral Session 11:15am - 12:00pm

Lunch

Speakers

12:15pm - 1:15pm

Speakers

Mark Lange, Chief Marketing Officer, Reputation.com

sShowcase Session 1:30pm - 1:55pm

The Loyalty Effect

Speakers

Cassie Boutelle, Vice President, Loyalty Products Global Retail Payments/Product Management, FIS

sShowcase Session 1:30pm - 1:55pm

Speakers

Ali Rauch, Director of Marketing, Chicken Salad Chick
Brock Bergman, Director of Business Development & Strategy, SessionM

sShowcase Session 1:30pm - 1:55pm

Speakers

Rahul Chand, Senior Director, Enterprise Loyalty Marketing, 1-800-Flowers.com, Inc.

sShowcase Session 2:05pm - 2:30pm

Speakers

Len Llaguno, Senior Consultant, Willis Towers Watson
Manolis Bardis, Senior Consultant, Willis Towers Watson

sShowcase Session 2:05pm - 2:30pm

Speakers

Shirley Adut, Strategic Initiatives, North America, Idomoo

sShowcase Session 2:05pm - 2:30pm

Speakers

Julius Lai, Vice President of Guest Engagement, AMC Theatres
Mo Nasr, Director, Golfer Engagement, GolfNow | Golf Channel
Graham Bradley, Loyalty Programme & Propositions Manager, Heathrow Airport Limited
Moderator - Narina Sippy, CMO, Stellar Loyalty

bBreakout Session 2:40pm - 3:25pm

Speakers

Michael Marchand, Executive in Strategy, Innovation, Corporate Development and Operations, Dell EMC

sShowcase Session 2:40pm - 3:25pm

Speakers

Ron Cox, Director of Consumer Marketing & Planning, Spartan Nash

bBreakout Session 2:40pm - 3:25pm

Speakers

Brian Venuti, Vice President, Global CRM, Luxottica Group
Doug Glazer, Director of Customer Loyalty, Fanatics
Moderator - Tom Beauchamp, SVP, Business Development: Direct to Consumer Practice Group Leader, Halo Loyalty
Jenifer Warrell, Senior Director of Marketing, American Girl

gGeneral Session 3:30pm - 4:15pm

Speed Networking

Speakers

4:15pm - 5:30pm

Cocktail Reception

Speakers

5:30pm - 7:00pm

Loyalty360 Awards Dinner

Speakers

7:30pm - 9:00pm

Breakfast in Exhibit Hall

Speakers

7:30am - 8:30am

Speakers

Danika Hoffmann, Senior Vice President, Strategic Services, The Lacek Group
Julie Bustos, Senior Vice President, Technology Services, The Lacek Group

wWorkshop Session 8:30am - 9:30am

Speakers

Greg Adamietz, VP of Partnerships, Rapt Media

wWorkshop Session 8:30am - 9:30am

Speakers

Richard Long, Strategic Marketing Leader & Advisor, Allstate Rewards

bBreakout Session 9:40am - 10:25am

Speakers

Stephanie Meltzer-Paul, VP of Member Engagement, BJ's Wholesale Club

bBreakout Session 9:40am - 10:25am

Speakers

Bill Linehan, EVP & Chief Marketing Officer, Red Lion Hotels
Lindsay Eichten, Director of Loyalty, Sally Beauty
Noah Brodsky, SVP Worldwide Loyalty & Customer Engagement, Wyndham Hotel Group
Moderator - Mark Johnson, CEO & CMO, Loyalty360