Loyalty Expo Conference Assistance

Chat about your conference question

We're sorry, chat is currently unavailable

Chat hours are listed below.

Monday - Friday: 08:30AM ET- 05:30PM ET
Saturday - Sunday: Closed

It is currently

Call or e-mail about your conference question for:

 513.901.0063
 [email protected]

Agenda & Speakers

Complete 2018 Agenda Coming Soon! Click here for the PDF outline. 

Monday, May 14, 2018
1:00pm - 5:00pm
Tuesday, May 15, 2018
8:00am - 6:00pm
Speakers
  • Jeff Sopko, President, Baesman
  • Mark Johnson, CEO & CMO, Loyalty360
gGeneral Session 9:00am - 9:15am
Speakers
  • Jeanne Bliss, President, CustomerBliss
kKeynote Session 9:15am - 10:00am
gGeneral Session 10:10am - 10:55am
11:00am - 11:45am
Speakers
  • Pam Spier, Head of Client Delivery & Success, Lenati
  • ​Frank Neumann, Sr. Director of Consumer Lifecycle Management & Loyalty, Vans
bBreakout Session 11:45am - 12:30pm
Speakers
  • Katie Sword, VP of Marketing & Communications, New Jersey Performing Arts Center
bBreakout Session 11:45am - 12:30pm
Speakers
  • Mark Rothwell, AVP Brand & Consumer, Direct, & Loyalty Marketing, American Family Insurance
  • Matthew Seifert, Director of Online Marketing, Evite
  • Whitney Arcaro, SVP and Managing Director of Marketing
  • Yen Roxas, Manager - Asia Pacific, Chevron
bBreakout Session 11:45am - 12:30pm
12:30pm - 1:30pm
Speakers
  • Adi Markus, Customer Success Manager, Optimove
  • Saurabh Kohli, New Business Manager, Optimove
wWorkshop Session 1:30pm - 2:30pm
wWorkshop Session 1:30pm - 2:30pm
Speakers
  • Jeff Michaud, Vice President of Client Strategy, 3Cinteractive
  • Kate O'Shaughnessy Jung, Director Loyalty, Mobile, and Partnership, Express
wWorkshop Session 1:30pm - 2:30pm
Speakers
  • Bob Macdonald, President & CEO, Bond Brand Loyalty
  • Esi Davis, Senior Brand Manager, Nestlé Skin Health
  • Harlan Spiva, Director of Transformation, BB&T Health Management Systems
  • Kacey Wilson, Director, Customer Engagement, Cardinal Health
bBreakout Session 2:40pm - 3:25pm
Speakers
  • Brad Marg, GM/Vice President, Stellar Loyalty
  • Jessica Hatch, SVP, Client & Teammate Experience - Consumer & Business Credit & Debit Cards, SunTrust Bank
  • Wendy Fisher, VP Product Development and Innovation, Issuer Loyalty, MasterCard
bBreakout Session 2:40pm - 3:25pm
Speakers
  • Andy Yost, Chief Marketing Officer, Gannett Co, Inc
bBreakout Session 2:40pm - 3:25pm
gGeneral Session 3:35pm - 4:20pm
Speakers
  • Justin Roisman, CRM & Email Manager, Perry Ellis International
  • Lorraine Medici, SVP of Corporate Communications/Marketing, Perry Ellis International
bBreakout Session 4:30pm - 5:15pm
Speakers
  • Jeff Sopko, President, Baesman
  • Mark Johnson, CEO & CMO, Loyalty360
gGeneral Session 5:15pm - 5:20pm
Wednesday, May 16, 2018
bBreakout Session 8:15am - 8:45am
Speakers
  • Jeff Sopko, President, Baesman
  • Mark Johnson, CEO & CMO, Loyalty360
gGeneral Session 8:50am - 8:55am
Speakers
  • Eric Bruce, Head of Visitor Experience, Minneapolis Institute of Art
  • Esi Davis, Senior Brand Manager, Nestlé Skin Health
  • Yelena Ovando, Marketing Advisor, FedEx Services
  • Matt Stewart, Director of Wine Club Marketing, Cooper's Hawk Winery and Restaurants
  • Michelle Proctor, Director of Marketing, FedEx Services
bBreakout Session 9:00am - 10:00am
Speakers
  • Megan Audette, Marketing Manager, Strategy, Ally Financial
  • Manveer Gill, eCommerce Business Lead, Best Buy (Canada)
  • Nicolas Capuono, VP of Customer Engagment, Adore Me
  • Prakash Karamchandani, Co-founder, Balance Grille
bBreakout Session 9:00am - 10:00am
Speakers
  • Adora English, Communications Consultant, Celebrity Cruises
  • Allie Porter, Digital Marketing Specialist, Domino's
  • Hannah Jag-Nathan, Email Marketing Executive, UK & Ireland, Celebrity Cruises
  • Jaclyn Adams, Sr. Manager of Global Loyalty Marketing, IHG
  • Lindsay Norton, Director, Marketing, SCENE
  • Sarah DePotter, Loyalty Program Leader, Domino's
bBreakout Session 9:00am - 10:00am
Speakers
  • Mostafa Boutajrit, Senior Director, Total Rewards and National Promotions, Caesars Entertainment
  • Kevin FitzPatrick, Director of Customer Marketing, GameStop
  • Jaclyn Adams, Sr. Manager of Global Loyalty Marketing, IHG
  • ​Frank Neumann, Sr. Director of Consumer Lifecycle Management & Loyalty, Vans
bBreakout Session 10:15am - 11:15am
Speakers
  • Mark Rothwell, AVP Brand & Consumer, Direct, & Loyalty Marketing, American Family Insurance
  • Mostafa Boutajrit, Senior Director, Total Rewards and National Promotions, Caesars Entertainment
  • Amber Chahal, Director, Partnerships, SCENE
  • Judy Reeves, Director of Public Relations - The Americas, Shangri-La Hotels and Resorts
bBreakout Session 10:15am - 11:15am
Speakers
  • Amy Shioji, Vice President, Customer Experience & Insights, USA TODAY NETWORK
  • Michelle Proctor, Director of Marketing, FedEx Services
  • Nicolas Capuono, VP of Customer Engagment, Adore Me
  • Lisa Erickson, Sr. Director, CRM, Sleep Number
  • Yelena Ovando, Marketing Advisor, FedEx Services
bBreakout Session 10:15am - 11:15am
Speakers
11:15am - 12:00pm
gGeneral Session 12:00pm - 12:45pm
Speakers
  • Jon Siegal, VP/GM, Stellar Loyalty
  • Scott Curry, VP of Information Technology, CraftWorks Restaurants & Breweries
bBreakout Session 1:45pm - 2:30pm
Speakers
  • Eric Bruce, Head of Visitor Experience, Minneapolis Institute of Art
  • Robin Korman, Head of Marketing and CRM, Global Hotel Alliance
bBreakout Session 1:45pm - 2:30pm
Speakers
  • Drew Ormrod, Senior Director of Loyalty, Luxottica
  • Gilbert Bailey, VP Analytics & Customer Engagement, Xenial
bBreakout Session 1:45pm - 2:30pm
Speakers
  • Jackson Jeyanayagam, CMO, Boxed
  • Laura Kreinbihl, Head of Partnerships, Button
wWorkshop Session 2:40pm - 3:40pm
Speakers
  • Martin Mehalchin, Partner, Lenati
wWorkshop Session 2:40pm - 3:40pm
Speakers
  • Maria Pallante, Vice President, Loyalty Solutions, Bond Brand Loyalty
  • Morana Bakula, Vice President, Customer Experience, Bond Brand Loyalty
wWorkshop Session 2:40pm - 3:40pm
Speakers
  • Annex Cloud
  • Razz Interactive
  • Xenial
gGeneral Session 3:50pm - 4:20pm
gGeneral Session 4:30pm - 5:15pm
Speakers
  • Jeff Sopko, President, Baesman
  • Mark Johnson, CEO & CMO, Loyalty360
gGeneral Session 5:15pm - 5:20pm
5:30pm - 6:45pm
Thursday, May 17, 2018
Speakers
  • Jeff Sopko, President, Baesman
  • Mark Johnson, CEO & CMO, Loyalty360
gGeneral Session 8:50am - 8:55am
Speakers
  • Joe Doran, Vice President, Client Services, Persuade Loyalty
  • Scott J. Davido, President and CEO, Advantage Rent A Car and EZ Rent A Car (AEZ)
bBreakout Session 9:00am - 9:35am
Speakers
  • Emily Rudin, Chief Customer Officer, CrowdTwist
  • Garrett Borunda, Director of Member Strategies, 24 Hour Fitness
bBreakout Session 9:00am - 9:35am
gGeneral Session 9:45am - 10:20am
Speakers
  • Matthew Seagrim, Managing Director, SCENE
  • Tracey B. Moss, Sr. Director of Owner Systems and Services, Hilton Worldwide
bBreakout Session 10:30am - 11:05am
Speakers
  • Mitch Prinstein, Author, “Popular: The Power of Likability in a Status-Obsessed World"
kKeynote Session 11:15am - 12:00pm
12:00pm - 2:00pm

Events

Agenda Overview

Recent Tweets