Loyalty Expo Agenda & Speakers

Loyalty Expo Exhibitor Set Up

Speakers

1:00pm - 5:00pm

Speakers

3:00pm - 6:00pm

Conference Registration Opens

Speakers

8:00am - 6:00pm

Loyalty Expo Day 1 Kickoff

Speakers

Mark Johnson, CEO & CMO, Loyalty360
Jeff Sopko, President, Baesman

gGeneral Session 9:00am - 9:15am

Speakers

Jeanne Bliss, President, CustomerBliss

kKeynote Session 9:15am - 10:00am

Speakers

Jim Lyski, EVP and Chief Marketing Officer, CarMax

gGeneral Session 10:10am - 10:55am

Media/Press Briefing & Coffee Break

Speakers

11:00am - 11:45am

Speakers

Frank Neumann, Sr. Director of Consumer Lifecycle Management & Loyalty, Vans
Pam Spier, Head of Client Delivery & Success, Lenati

bBreakout Session 11:45am - 12:30pm

Speakers

Whitney Arcaro, SVP and Managing Director of Marketing
Matthew Seifert, Director of Online Marketing, Evite
Yen Roxas, Manager - Asia Pacific, Chevron
Mark Rothwell, AVP Brand & Consumer, Direct, & Loyalty Marketing, American Family Insurance

bBreakout Session 11:45am - 12:30pm

Speakers

Katie Sword, VP of Marketing & Communications, New Jersey Performing Arts Center

bBreakout Session 11:45am - 12:30pm

Meet the Speakers: Networking Lunch

Speakers

12:30pm - 1:30pm

Speakers

Adi Markus, Customer Success Manager, Optimove
Saurabh Kohli, New Business Manager, Optimove

wWorkshop Session 1:30pm - 2:30pm

Speakers

Tad Fordyce, Sr. VP of Loyalty, Epsilon

wWorkshop Session 1:30pm - 2:30pm

Speakers

Jeff Michaud, Vice President of Client Strategy, 3Cinteractive
Kate O'Shaughnessy Jung, Director Loyalty, Mobile, and Partnership, Express

wWorkshop Session 1:30pm - 2:30pm

Speakers

Kacey Wilson, Director, Customer Engagement, Cardinal Health
Harlan Spiva, Director of Transformation, BB&T Health Management Systems
Esi Davis, Senior Brand Manager, Nestlé Skin Health
Bob Macdonald, President & CEO, Bond Brand Loyalty

bBreakout Session 2:40pm - 3:25pm

Speakers

Jessica Hatch, SVP, Client & Teammate Experience - Consumer & Business Credit & Debit Cards, SunTrust Bank
Wendy Fisher, VP Product Development and Innovation, Issuer Loyalty, MasterCard
Brad Marg, GM/Vice President, Stellar Loyalty

bBreakout Session 2:40pm - 3:25pm

Speakers

Andy Yost, Chief Marketing Officer, Gannett Co, Inc

bBreakout Session 2:40pm - 3:25pm

Speakers

Brian Popelka, SVP of Supplier and Customer Care, Overstock.com

gGeneral Session 3:35pm - 4:20pm

Speakers

Lorraine Medici, SVP of Corporate Communications/Marketing, Perry Ellis International
Justin Roisman, CRM & Email Manager, Perry Ellis International

bBreakout Session 4:30pm - 5:15pm

Loyalty Expo Day 1 Conference Wrap Up

Speakers

Mark Johnson, CEO & CMO, Loyalty360
Jeff Sopko, President, Baesman

gGeneral Session 5:15pm - 5:20pm

Cocktail Reception in the Exhibit Hall

Speakers

5:30pm - 7:00pm

Speakers

9:00pm - 10:00pm

Speakers

8:00am - TBD

Day 2 Media/Press Briefing

Speakers

bBreakout Session 8:15am - 8:45am

Loyalty Expo Day 2 Kickoff

Speakers

Mark Johnson, CEO & CMO, Loyalty360
Jeff Sopko, President, Baesman

gGeneral Session 8:50am - 8:55am

Speakers

Eric Bruce, Head of Visitor Experience, Minneapolis Institute of Art
Esi Davis, Senior Brand Manager, Nestlé Skin Health
Yelena Ovando, Marketing Advisor, FedEx Services
Michelle Proctor, Director of Marketing, FedEx Services
Matt Stewart, Director of Wine Club Marketing, Cooper's Hawk Winery and Restaurants

bBreakout Session 9:00am - 10:00am

Speakers

Prakash Karamchandani, Co-founder, Balance Grille
Nicolas Capuono, VP of Customer Engagment, Adore Me
Megan Audette, Marketing Manager, Strategy, Ally Financial
Manveer Gill, eCommerce Business Lead, Best Buy (Canada)

bBreakout Session 9:00am - 10:00am

Speakers

Hannah Jag-Nathan, Email Marketing Executive, UK & Ireland, Celebrity Cruises
Jaclyn Adams, Sr. Manager of Global Loyalty Marketing, IHG
Allie Porter, Digital Marketing Specialist, Domino's
Sarah DePotter, Loyalty Program Leader, Domino's
Lindsay Norton, Director, Marketing, SCENE
Adora English, Communications Consultant, Celebrity Cruises

bBreakout Session 9:00am - 10:00am

Speakers

Jaclyn Adams, Sr. Manager of Global Loyalty Marketing, IHG
Mostafa Boutajrit, Senior Director, Total Rewards and National Promotions, Caesars Entertainment
Frank Neumann, Sr. Director of Consumer Lifecycle Management & Loyalty, Vans
Kevin FitzPatrick, Director of Customer Marketing, GameStop

bBreakout Session 10:15am - 11:15am

Speakers

Mostafa Boutajrit, Senior Director, Total Rewards and National Promotions, Caesars Entertainment
Judy Reeves, Director of Public Relations - The Americas, Shangri-La Hotels and Resorts
Amber Chahal, Director, Partnerships, SCENE
Mark Rothwell, AVP Brand & Consumer, Direct, & Loyalty Marketing, American Family Insurance

bBreakout Session 10:15am - 11:15am

Speakers

Amy Shioji, Vice President, Customer Experience & Insights, USA TODAY NETWORK
Lisa Erickson, Sr. Director, CRM, Sleep Number
Michelle Proctor, Director of Marketing, FedEx Services
Nicolas Capuono, VP of Customer Engagment, Adore Me
Yelena Ovando, Marketing Advisor, FedEx Services