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Agenda

Loyalty360 Brand Member Only Session/Event
Loyalty360 Member Only Session/Event
Brand Attendee Only Session/Event
All Attendee Session/Event
Year 2024
Wednesday, 06/05
10:45AM - 11:05AM
Wednesday, 06/05
11:05AM - 11:45AM
Wednesday, 06/05
11:50AM - 12:30PM

Hilton Honors: Unlocking Loyalty Potential with Cobranded Credit Card Partnerships

Jenn Chick | SVP and Global Head of Hilton Honors and Customer Engagement | Hilton
Wednesday, 06/05
12:30PM - 1:30PM
Wednesday, 06/05
1:30PM - 2:05PM
Wednesday, 06/05
2:15PM - 3:15PM

Loyalty360 Awards Finalist Presentations: Loyalty Program Design

Cracker Barrel
Enfamil
Hilton
Papa Johns
Tim Hortons
Wednesday, 06/05
2:15PM - 3:15PM

Loyalty360 Awards Finalist Presentations: Offer, Incentive, and Reward Design

Circle K
Giant Food
Shell Canada
The Vitamin Shoppe
Whataburger
Wednesday, 06/05
4:45PM - 5:20PM
Wednesday, 06/05
5:20PM - 6:40PM






Thursday, 06/06
10:50AM - 11:10AM
Thursday, 06/06
11:10AM - 11:50AM

Leveraging Loyalty Technology: The Underestimated Asset

David Hamel | VP Strategy CX & Design - Mobile & Web | nventive
Stephanie Mercier | CX and Digital Strategist | nventive
Thursday, 06/06
11:10AM - 11:50AM
Thursday, 06/06
11:10AM - 11:50AM

Fueling Loyalty: Transforming Everyday Purchases with Dynamic Partnerships

Jeri Scheel | Sr. Director - Digital Strategy | Fiserv
Jonathan Silver | CEO | Engage People
Thursday, 06/06
12:00PM - 12:40PM

Hilton Honors: Building Emotional Loyalty with Team Members to Create Meaningful Careers and Deliver World-Class Guest Experiences

Amanda Jamerson | Sr. Director of Hilton Honors | Hilton
Denise Holt | SVP of Strategy Experience & Research | Phaedon
Thursday, 06/06
12:00PM - 12:40PM

How Empathetic Are You? Join the Loyalty Olympics and Flex Your Customer-Centric Muscles

Amy Ochoa | SVP of Strategy | Ansira
Kristin Cardona | Sr. Director of Strategy | Ansira
Thursday, 06/06
12:00PM - 12:40PM

Workshop Session Presented by Material and Dr. Pepper

Cindy Hourigan | SVP of Media and Consumer Engagement | Keurig Dr. Pepper Inc.
Katie Shempp | Director of Consumer Engagement | Keurig Dr. Pepper Inc.
Material
Thursday, 06/06
2:15PM - 2:50PM

Unveiling the Impact and Incrementality of Rite Aid's Loyalty and CRM Efforts

John Giaquinto | Vice President of Loyalty Personalization and Analytics | Rite Aid
Thursday, 06/06
2:15PM - 2:50PM

Cultivating Loyalty in the Digital Age: Navigating Customer Engagement and Transformation

Karen Szarvas | Sr. Director of CRM and Loyalty | The Vitamin Shoppe
Neil Norman | Head of Loyalty & CPG Marketing Partnerships | Food Lion
Thursday, 06/06
3:00PM - 3:35PM

Best Practices for Managing Effective Brand-to-Brand Partnerships

Matthew Hall | Head of Loyalty Planning and Development | Air Canada
Michael McDowell | VP of Loyalty Programs and Partnerships | Parkland
Thursday, 06/06
3:35PM - 3:55PM
Thursday, 06/06
3:55PM - 4:30PM

The Keys to Driving Emotional Loyalty: Crafting Customer Loyalty Programs that Truly Connect

Moderator: Katie Berndt | VP of Strategy Experience & Research | Phaedon
Ryan McGrath | EVP Digital and Marketing Innovation | Grand Casino
Thursday, 06/06
4:35PM - 5:05PM