Now in their 8th year, the Loyalty360 Awards are the most coveted awards in customer loyalty. With an emphasis on objectivity, the Loyalty360 Awards recognize brands that are building lasting and profitable relationships with customers.

If you have any questions, please feel free to email [email protected].

Loyalty360 Announces Finalists for 2021 Loyalty360 Awards

Finalists will present at Loyalty360’s Loyalty Expo in Charlotte, NC for final judging round

Loyalty360, the association for customer loyalty, has selected the finalists for the 2021 Loyalty360 Awards, which recognize brands that drive customer loyalty and successfully navigate today’s complex and evolving landscape.

Attendees at the Loyalty Expo (Oct. 25-27 in Charlotte) will select the winners from the list of finalists. For a complete schedule of finalist presentations and details on speakers, visit the conference agenda here. 

Awards will be given across 15 categories, each representing a vital tenet of a brand’s interactions with its customers. In addition, top-performing finalists will also be competing for the 360-Degree Award for overall excellence in their work this past year.

The finalists for the 2021 Loyalty360 Awards are:
 

B2B Customer Loyalty: 

• Verizon
• The Home Depot
• Crunch Fitness
• Bank of America

 

• Innovation in Personalization:
• Bank of America
• Michaels
• Tim Hortons
• SCENE

Customer Loyalty Innovation & Transformation:

• Air Canada
• Foot Locker
• Chipotle Mexican Grill
• Hertz

Program Partnerships:

• Bal Harbour Shops
• Wyndham Hotels & Resorts
• Vitamin Shoppe
• Ally Financial
• Ooredoo Qatar

Employee Engagement & Impact:

• Otterbox
• Overstock
• Best Western Hotels & Resorts
• Rexall

Customer Insights and Metrics

• Johnson & Johnson
• American Eagle Outfitters
• Michaels
• Wawa

Creative Campaign:

• American Eagle Outfitters
• Best Western Hotels & Resorts
• Wyndham Hotels & Resorts
• Galerija Mall

Customer Loyalty Strategy:

• American Eagle Outfitters
• Tim Hortons
• Caesars
• Lenovo
• Del Taco

Loyalty Program Design:

• Caesars
• Ford Motor Company
• Wyndham Hotels & Resorts
• The North Face
• London Drugs

Technology and Trends:

• Overstock
• 7-Eleven
• Ally Financial
• Certified Angus Beef
• Metrolink

Incentive and Reward Design:

• Lincoln
• Foot Locker
• Shell
• Price Chopper Market 32
• LG

Social, Community, and Customer Advocacy

• Price Chopper Market 32
• Ally Financial
• Certified Angus Beef
• Intesa Sanpaolo

Social Impact and CSR:

• New Seasons Market
• TELUS
• 7-Eleven
• Sleep Number

CX Strategy:

• TELUS
• Vitamin Shoppe
• SCENE
• Sleep Number
• XL Axiata

Mobile-First Customer Experience:

• 7-Eleven
• Ford Motor Company
• Woolworths
• El Pollo Loco

Conference registration is still available for the Loyalty360’s Loyalty Expo. For information about the Loyalty360 Awards or virtual conference, contact [email protected] or visit loyaltyexpo.com.
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Loyalty360, the association for customer loyalty, has announced the winners of the 2020 Loyalty360 Awards, on December 8 during a virtual ceremony. The awards recognize brands that build more robust and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in 13 individual categories, representing a vital facet of a brand's customer loyalty focus.

Winners for the Loyalty360 360 Degree Awards were also announced during the ceremony. These awards recognize brands with the best overall weighted average finishes across multiple categories, along with the suppliers that had the highest weighted average client or multiple client finishes across categories.

The winners for the 2020 Loyalty360 Awards are:

B2B Customer Loyalty:
• Platinum: Floor & Decor (in partnership with Augeo)
• Gold: Ally Financial
• Silver: Essilor of America (in partnership with Brierley)
• Bronze: Bank of America

Innovation in Corporate Social Responsibility:
• Platinum: Air Canada
• Gold: TELUS (in partnership with Aimia)
• Silver: AARP (in partnership with Merkle)
• Bronze: Caesars Entertainment

Business Transformation:
• Platinum: Wawa
• Gold: The GIANT Company
• Silver: SCENE (in partnership with Elemental)
• Bronze: Air Canada

Customer Engagement & Advocacy:
• Platinum: Chipotle
• Gold: Ally Financial
• Silver: Veggies Made Great (in partnership with Vesta)
• Bronze: Vans (in partnership with Cheetah Digital)
• Honorable Mention: Best Western Hotels & Resorts

Customer Insights & Metrics:
• Platinum: Wyndham Hotels & Resorts
• Gold: Caesars Entertainment
• Silver: Donatos Pizza (in partnership with Cheetah Digital)
• Bronze: Black Star Burger (in partnership with Loyalty Plant)
• Honorable Mention: Hibbett Sports

Employee Engagement & Impact:
• Platinum: Hannaford Brothers Company
• Gold: Overstock
• Silver: The GIANT Company
• Bronze: Best Western Hotels & Resorts
• Honorable Mention: Sleep Number
• Honorable Mention: Sodexo

Program Partnership:
• Platinum: Verizon
• Gold: Floor & Decor (in partnership with Augeo)
• Silver: Sony Rewards
• Bronze: Best Western Hotels & Resorts
• Honorable Mention: Fido Wireless (in partnership with Prizelogic)

Incentive and Reward Design:
• Platinum: LEGO (in partnership with Oracle)
• Gold: The Vitamin Shoppe
• Silver: American Eagle Outfitters
• Bronze: Wyndham Hotels & Resorts
• Honorable Mention: Vans (in partnership with Cheetah Digital)
• Honorable Mention: Shell (in partnership with Wunderman Thompson)

Loyalty Program Design:
• Platinum: 19 Crimes Wine (in partnership with Prizelogic)
• Gold: Verizon
• Silver: Giant Food
• Bronze: Atlantic Lottery Corporation (in partnership with Splash Dot)

Creative Campaign:
• Platinum: Chipotle
• Gold: SCENE (in partnership with Elemental)
• Silver: Sleep Number
• Bronze: American Eagle Outfitters
• Honorable Mention: TELUS (in partnership with Aimia)

Customer Loyalty Strategy:
• Platinum: 7-Eleven
• Gold: Bank of America
• Silver: T-Mobile (in partnership with The Marketing Store)
• Bronze: Porsche Cars North America

Technology and Trends:
• Platinum: Ally Financial
• Gold: 7-Eleven (in partnership with Loyalty Methods)
• Silver: Overstock
• Bronze: Caesars Entertainment

CX Strategy:
• Platinum: Wyndham Hotels & Resorts
• Gold: Domino's
• Silver: 7-Eleven
• Bronze: T-Mobile (in partnership with The Marketing Store)
• Honorable Mention: Hibbett Sports

360-Degree (Supplier Partner):
• Platinum: Cheetah Digital
• Gold: Prizelogic
• Silver: The Lacek Group
• Bronze: Augeo

360-Degree (Brand):
• Platinum: Wyndham Hotels & Resorts
• Gold: Ally Financial
• Silver: 7-Eleven
• Bronze: (Tie) Floor & Decor and Verizon

Congratulations to all of this year's Loyalty360 Award winners. For more information about the Loyalty360 Awards or Loyalty Expo, contact [email protected]. 

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Loyalty360, The Association for Customer Loyalty, is proud to share the 2019 Loyalty360 Award winners, which were announced on May 22nd during Loyalty360's Loyalty Expo in Charlotte. The awards recognize brands that are building stronger and deeper loyalty with their customers in a proactive, meaningful, and—most importantly—measurable way. Loyalty360 awarded finalists in twelve categories, each representing a key facet of a brand’s customer loyalty focus. Additionally, winners for the Loyalty360 360 Degree Awards were also announced during the ceremony.

Earlier this spring, four brand finalists for each category were chosen by a board of judges comprised of Loyalty360 members, representing some of the top minds in customer loyalty. During the conference, each of the selected finalists delivered a short presentation on their brand’s award entry, after which conference attendees voted for what they felt represented platinum, gold, silver, and bronze winners in each category.

The winners for the 2019 Loyalty360 Awards are as follows:

B2B Customer Loyalty 
Platinum: Thermo Fisher Scientific
Gold: Floor and Decor
Silver: InterContinental Hotels Group (IHG)
Bronze: Hilton

Creative Campaign 
Platinum: Domino’s 
Gold: Ally Financial 
Silver: Mountain Dew
Bronze: Sony Rewards

Customer Loyalty Strategy 
Platinum: Sunglass Hut 
Gold: Sumo Sushi & Bento 
Silver: Overstock.com  
Bronze: Wyndham Hotels & Resorts

CX Strategy 
Platinum: Sugarfina 
Gold: Tarte Cosmetics 
Silver: Caesars Entertainment 
Bronze: MGM Resorts International

Employee Engagement 
Platinum: Omni Hotels and Resorts
Gold: MGM Resorts International
Silver: Overstock.com
Bronze: Sodexo

Incentive and Reward Design 
Platinum: Verizon Wireless
Gold: Mountain Dew
Silver: Wyndham Hotels & Resorts 
Bronze: TELUS

Influencer Marketing 
Platinum: InterContinental Hotels Group (IHG)
Gold: The Vitamin Shoppe
Silver: Sleep Number 
Bronze: Dollar Car Rental

Loyalty Program Design 
Platinum: DSW 
Gold: Cinemark 
Silver: Food Lion 
Bronze: Break Time

Metrics and Measurement 
Platinum: Caesars Entertainment 
Gold: McClatchy 
Silver: Sodexo 
Bronze: Accor

Social Impact
Platinum: Food Lion 
Gold: DSW
Silver: Ally Financial
Bronze: Erie Insurance

Program Partnership 
Platinum: Verizon Wireless 
Gold: Sleep Number
Silver: Ally Financial
Bronze: Celebrity Cruises

Technology and Trends
Platinum: 7-Eleven, Inc.
Gold: Caesars Entertainment
Silver: Hertz
Bronze: Zumiez

360 Degree Vendor
Platinum: Crowdtwist 
Gold: The Lacek Group
Silver: Lenati 
Bronze: PrizeLogic

360 Degree Brand
Platinum: Verizon
Gold: DSW
Silver: Caesars Entertainment
Bronze: Food Lion

Congratulations to all of this year's Loyalty360 Award winners. For more information about the Loyalty360 Awards or Loyalty Expo, contact [email protected]. 

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During the 2018 Loyalty Expo, Loyalty360 recognized the winners of the 2018 Loyalty360 Customer Loyalty360 Awards. 

The complete list of winners of this year's awards are as follows: 

Employee Engagement 
Platinum: Vans
Gold: GameStop
Silver: InterContinental Hotels Group
Bronze: Caesars Entertainment
 
Technology & Trends 
Platinum: Ally Financial
Gold: Best Buy Canada
Silver: Balance Grille
Bronze: Adore Me
 
Customer Analytics & Data 
Platinum: FedEx
Gold: Adore Me
Silver: Sleep Number
Bronze: USA Today
 
Program Partnership 
Platinum: American Family Insurance
Gold: Caesars Entertainment
Silver: SCENE
Bronze: Shangri-La Hotels
 
Loyalty/Reward Program Design 
Platinum: Minneapolis Institute of Art
Gold: FedEx
Silver: Cooper’s Hawk Winery & Restaurants
Bronze: Galderma
 
Creative Campaign 
Platinum: Domino’s
Gold: InterContinental Hotels Group
Silver: SCENE
Bronze: Celebrity Cruises
 
360-Degree Award - Vendor
Platinum: Optimove
Gold: Lenati
Silver: TLC Marketing
Bronze: Brierley + Partners
 
360-Degree Award - Brand
Platinum: FedEx
Gold: InterContinental Hotels Group
Silver: SCENE
Bronze: Caesars Entertainment

A special thanks to our panel of esteemed judges:

Lonnie Mayne - Red Shoes Living
Margie Kupfer - 3C Interactive
Erik Aiple - Collette
Paul Costello - SessionM
Bob Macdonald - Bond Brand Loyalty
Pam Spier - Lenati
Erin Raese - Aimia
Art Souza - Zylotech
Mairead Ridge - Crowdtwist
Michael Nelson - bLoyal
Jeff Sopko - Baesman
Brad Marg - Stellar Loyalty
Michela Baxter - HelloWorld
Jeremy Brooks - StrayBoots
Joe Doran - Persuade Loyalty
Lou Ramery – East|West Marketing
Tom Haley - Cloud Union
Jarred Thomas - Zendesk
Jonathan Seabolt - LoyaltyEdge
David Andreadakis - Kobie
Daniel Kahan - W. Capra Consulting
Adam Craig - Deluxe
Tamara Oliverio - Epsilon




2017 Customer Loyalty Awards Results 

After deliberation by an objective judging panel of top-level customer loyalty executives, the finalists for the 2017 Loyalty360 Award have been announced. Each of these brands has demonstrated excellence in at least one of six categories, and together comprise a snapshot of the innovators looking to usher in a new era of customer experience, loyalty, and engagement.
 
“The Loyalty360 Awards are designed to recognize those brands that truly understand the complexities behind our changing industry,” said Mark Johnson, CEO of Loyalty360. “We’re incredibly proud of both the judges and finalists for the work they do in driving customer loyalty forward and look forward to seeing who takes home the top prize next month in Orlando.”
 
Winners were announced as part of Loyalty Expo 2017, May 2-4 at Caribe Royale in beautiful Orlando, Florida.
 
 
And the 2017 Winners are:
 
360-Degree Award
Platinum - Caesars Entertainment
Gold - Barclaycard
Silver - Deutsche Telekom AG
Bronze - Celebrity Cruises

Loyalty & Rewards Program 
Platinum: Heathrow Airport
Gold: Barclaycard
Silver: The North Face
Bronze: Pizza Hut

 
Technology & Trends 
Platinum: Caesars Entertainment
Gold: Nissan
Silver: GameStop
Bronze: Ryder

 
Customer Experience & Engagement 
 Platinum: Celebrity Cruises
Gold: Caesars Entertainment
Silver: Ubisoft
Bronze: Deutsche Telekom AG

 
Customer Insights 
Platinum: Chicken Salad Chick
Gold: Caesars Entertainment
Silver: Arkansas Blue Cross Blue Shield
Bronze: Dell Technologies
 
Creative Campaign 
Platinum: Royal Caribbean
Gold: Domino's
Silver: Marvel
Bronze: Citizens Bank



Measurement 
Platinum: Barclaycard
Gold: KKBOX
Silver: InterContinental Hotels Group 
Bronze: Deutsche Telekom AG 



Special thanks to our 2017 judges:

Jeff Sopko - Baesman 
Lonnie Mayne - Red Shoes Living 
Joe McClure - Montrose Travel 
Chris Martin - Montrose Travel 
Bob Macdonald - Bond Brand Loyalty 
Margie Kupfer - 3C Interactive 
Clay Walton-House - Lenati 
Thomas Patchin - House Advantage 
Tom Beauchamap - House Advantage 
Carlos Dunlap-Beard - Snipp 
Rhonda Basler - Hallmark Business Connections 
Len Llaguno - Willis Towers Watson
Danika Hoffmann - The Lacek Group 
Cassie Boutelle - FIS
Laura Hewitt - Kobie Marketing 
David Andreadakis - Kobie Marketing 
Narina Sippy - Stellar Loyalty 
Brad Marg - Stellar Loyalty
Jonathan Seabolt - Loyalty Edge 
Trisha Asgeirsson - MasterCard
Kelly Crerar - IC Group 
Anthony Aguiar - IC Group 
Michelle Andre - Virtual Incentives 
Mairead Ridge - CrowdTwist 
Doug Carlson - Parascript
Scott Wallace - Deluxe