Agenda & Speakers

Brandi Reiser, Loyalty Planning & Growth, Albertsons

Brandi Reiser is a global marketing leader with more than a decade of experience building high-impact loyalty programs that turn customers into passionate brand advocates. She has driven growth and engagement across some of the world’s most recognized travel and grocery brands, including SPG, Marriott Bonvoy, and for U.  At Albertsons Companies, Brandi is responsible for transforming customer data into actionable insights across loyalty platforms and product—driving program evolution, elevating the customer experience, and deepening long-term engagement.

Courtney Kociemba, Sr. Director of Customer Strategy & Lifecycle Management, CAVA

Courtney Kociemba is a dynamic leader in customer strategy, lifecycle marketing, and digital engagement, currently serving as the Senior Director of Customer Strategy and Lifecycle Marketing at CAVA. With a wealth of experience driving marketing initiatives at top brands like Daily Harvest, Kendra Scott, Best Western, and PetSmart, she brings a deep understanding of how to leverage data and customer insights to build impactful loyalty programs and drive revenue.

Richa Gupta, Senior Director - Loyalty Membership and Platform Innovation, Albertsons

Richa Gupta is a senior loyalty, digital product, and finance leader with 15+ years of experience building and scaling enterprise loyalty platforms, subscription businesses, and strategic partnerships for Fortune 100 retailers. She currently leads loyalty membership strategy and digital platform innovation at Albertsons Companies, with accountability for customer economics, engagement, and long-term CLV. Richa’s work sits at the intersection of product leadership, P&L ownership, and value creation—translating strategy into platforms that materially change customer behavior at scale.

Tara Sterger, Sr. Manager Loyalty & Subscription, MANSCAPED

Tara Sterger is the Sr. Manager, Loyalty & Subscription at MANSCAPED®, where she has championed the voice of the customer for more than five years. In her role, Tara leads the strategy, development, and optimization of MANSCAPED® Members Only Rewards, the brand’s loyalty and subscription ecosystem – overseeing lifecycle initiatives, member engagement strategy, and program innovation designed to deepen relationships, increase lifetime value, and turn customers into long-term brand advocates. 

With more than 15 years of experience in the customer loyalty space, Tara brings a proven track record of building scalable programs that balance meaningful customer connection with measurable business growth. She is known for her ability to translate customer insights and behavioral data into impactful retention strategies, continuously refining the member experience through testing and personalization. Prior to MANSCAPED®, she served as Sr. Loyalty Marketing Manager at Road Runner Sports, where she helped evolve one of the retail industry's most established membership programs, driving retention, personalization, and omnichannel engagement.