Agenda & Speakers

Danielle Imbody, AVP - Customer Care Center, Kobie

As the AVP of Kobie’s award-winning Customer Care Center, Danielle drives the optimization of loyalty-building customer experiences for our clients. With over 25 years of experience, she has spearheaded numerous customer experience transformations, creating scalable processes that result in exceptional consumer engagement.

Danielle is a certified Change Management Practitioner (CMP). Before joining Kobie, she led business process transformation and operational excellence at Catalina Marketing.

Sydney Boyd, Product Management Lead - Loyalty AI & Next-Gen Offers, Epsilon

Sydney Boyd is a product leader focused on advancing the future of loyalty through AI-driven decisioning, personalization, and program optimization.

She is responsible for shaping and delivering next-generation capabilities within loyalty, with a focus on AI-powered offers, hyper-personalization, and intelligent program design. Sydney brings nearly six years of experience at Epsilon, where she has led the development of member engagement and enablement features, as well as strategic initiatives across gamification, influencer marketing, and emerging partner ecosystems. She draws on this experience to ensure that new innovations are grounded in real marketer needs and drive measurable business outcomes.

Outside of her role at Epsilon, Sydney is passionate about helping entertainers and creators better understand and activate their most loyal audiences. She applies data-driven strategies to uncover audience insights and power more meaningful fan engagement.

Sydney holds an MBA in Data Analytics and Strategy from Boston College.

Kiran Dhillon, Retail Marketing Lead, Hightouch

Kiran leads Retail Marketing at Hightouch, where she focuses on how retailers can move beyond fragmented tools to actually control their customer data, decisions, and campaigns — using AI to drive everything from real-time personalization to paid media performance and campaign creation.
Previously, she led product and lifecycle marketing at Better Mortgage, where she saw firsthand how fragmented data and slow execution hold marketing teams back.

Eir Welch, Director of Customer Success, Kobie

As Director of Customer Success, Eir leads the transformation of the Kobie’s Customer Care organization into a modern, digitally enabled loyalty engine. She is the architect of the KCC’s digital vision, overseeing Customer Success, QA/Training, and AI enablement. Her hallmark achievement is the Loyalty Coach, one of the first fully governed AI copilots in a loyalty contact center, deployed across nine programs in just 30 days with enterprise-grade controls for auditability and safety. 

Known for blending disciplined innovation with empathy, Eir empowers agents with tools that build confidence and precision while delivering clients transparent, measurable performance, setting a high bar for human-centered digital transformation.

Bill Warshauer, Chief Revenue Officer, Tillo

Bill Warshauer is the Chief Revenue Officer at Tillo, a global leader in digital gift card and branded currency technology. With over two decades of experience in the incentives and rewards industry, Bill is recognized as a transformational leader whose career is defined by innovation, measurable growth, and a passion for mentorship.

In 2025, Bill was honored with the Incentive Marketing Association’s (IMA) Lifetime Achievement Award, a prestigious recognition reserved for individuals who have profoundly shaped the industry through vision, leadership, and lasting impact.

Bill began his professional journey in 2003 with Parago, Inc., where he quickly distinguished himself as a top-performing sales producer before advancing to Vice President of Sales. Following Parago’s acquisition by Blackhawk Network in 2014, Bill played a pivotal role in leading the North American Incentives division through a period of record-breaking growth. Among his most celebrated achievements was the launch of Payments for Good, an award-winning initiative that opened a new industry vertical and generated over $3 billion in reward issuance.

Today at Tillo, Bill leads the company’s commercial strategy for the Americas, driving rapid expansion and record-setting performance. Within his first five months, Tillo achieved 120% year-over-year growth under his leadership—an outcome fueled by his commitment to connecting businesses with rewards that inspire loyalty and deliver measurable ROI. Bill also established Tillo’s Advisory Board, bringing together global industry leaders to foster collaboration, innovation, and the continued evolution of the incentives ecosystem.

Throughout his career, Bill has partnered with Fortune 500 companies across industries including telecom, healthcare, government, and technology—designing recognition and reward programs that enhance engagement and drive tangible business outcomes. His leadership philosophy, grounded in purpose, recognition, and continuous improvement, has made him a respected mentor and coach to emerging leaders in sales and incentive strategy.

As Tillo continues to redefine how the world connects through digital rewards, Bill remains at the forefront of this transformation—championing a mission to make branded currency more accessible, engaging, and effective for organizations worldwide.

Bill currently resides in Dallas, TX with his wife and three daughters. Outside of work, he enjoys playing golf, running, skiing, and rooting for the Mets.

Jay Hinman, VP of Marketing, Vibes

Jay Hinman is the VP of Marketing at Vibes. He's a longtime marketing leader with extensive, cross-discipline management & team leadership experience in both start-up and large technology companies.