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Loyalty Expo 2025

Loyalty Expo 2025

The premier conference, networking event, and expo focused on customer loyalty and customer experience.

Presented by Loyalty360, the association for customer loyalty, Loyalty Expo will provide the knowledge and best practices necessary to guide your team and brand on your customer loyalty journey. Join the top event where attendees learn from the best-in-class brand leaders, technologists, and service providers you need in a rapidly evolving customer loyalty landscape.

  • Erik Kapila
    Loyalty Program Director
  • Lindsey Camell
    Head of Partnerships & Location-Based Experiences for North America
  • Heath Nielsen
    President
  • Per Jensen
    Loyalty Lead
  • Barbara Hagen
    Vice President - Sales and Marketing
  • Aly Blawat
    Senior Director of Customer Strategy
Sessions

Sessions:

Loyalty Expo will feature sessions and workshops that capture critical elements of the customer loyalty journey. Presentations will focus on case studies, best practices, and actionable advice for brand marketers to build, drive, and sustain a holistic customer loyalty strategy.

View Agenda

Loyalty360 Awards

Loyalty360 Awards:

The Loyalty360 Awards are the most coveted awards in customer loyalty. With an emphasis on objectivity, the Loyalty360 Awards recognize brands building lasting and profitable relationships with customers. During Loyalty Expo, brand finalists will deliver presentations, with attendees voting for winners in each category.

Learn More

Networking

Networking:

Loyalty Expo brings together hundreds of marketers from all over the world. Our Loyalty Expo app, receptions, brand-only meetings, and off-site events throughout the conference allow attendees to connect with peers before and during the conference.

View Conference Events

Technology plus Service Providers

Technology + Service Providers:

Attendees will have access to Loyalty Expo’s exhibit hall and technology + service showcase sessions, featuring the latest technologies, platforms, and services from supplier partners that can support and complement your brand’s loyalty efforts.

View Sponsors

Speaking Opportunities

Speaking Opportunities:

Share your story! Submit a proposal to speak at this year's Loyalty Expo. Gain valuable exposure, showcase your expertise, and connect with industry leaders.

SPEAKING OPPORTUNITIES

Venue Information

Venue Information:

Book your hotel room, travel directions, and event logistics. Loyalty Expo 2025 is in Orlando, Florida. Plan your stay early to take advantage of discounted hotel rates and convenient accommodations.

VENUE INFORMATION

Get Inspired:

Click below to watch highlights from previous Loyalty Expo sessions
Cultivating Loyalty

Cultivating Loyalty in the Digital Age

Stop & Shop, The Vitamin Shoppe, Food Lion, and Dominos

View Video

The State of Customer Loyalty

The State of Customer Loyalty

Speakers: Bank of America, Hilton, and Rite Aid

View Video

Hilton Honors

Loyalty Potential with Cobranded Credit Card Partnerships

Speaker: Jenn Chick, SVP and Global Head of Hilton Honors and Customer Engagement, Hilton

View Video

How Cracker Barrel Accelerated Success

How Cracker Barrel Accelerated Success

How Cracker Barrel Accelerated Success by Strengthening Connections with their Consumers

View Video

Loyalty Expo is an event for mid- to senior-level individuals across all industries. Attendees from countries around the
world attend Loyalty Expo, making it THE event for companies looking to enhance their customer loyalty efforts.

Attendees include leaders, executives, and
directors focused on:

  • Customer Loyalty and Customer Experience
  • Customer Engagement
  • Customer Loyalty Programs and Strategies
  • Incentive and Reward Design
  • Personalization
  • Data and Analytics
  • Customer Loyalty Platforms, Technologies, and Services
  • CRM
  • Mobile Engagement, Communications, and Payments
  • Voice of the Customer
  • Customer Advocacy
  • Employee Engagement
  • B2B Customer Loyalty
  • Corporate Social Responsibility

Registration Information

Sponsors
  • Exhibitors
  • Gold
  • Gold
  • Gold
  • Gold
  • Gold
  • Silver
  • Silver
  • Silver
  • Silver
  • Supporting
  • Supporting
  • Supporting
Exhibitors

Loyalty360 is the professional association for loyalty marketers. We are committed to helping our members simplify the journey to customer loyalty. Members get access to our exclusive, market-driven and unbiased coverage of all facets of customer loyalty, including CRM, Customer Experience, Loyalty Programs, Brand Loyalty and Customer Engagement. Our members-only, peer-to-peer community enables members to connect with each other, network, share advice, news and insights.

Join Loyalty360 to stay up to date with the newest thought leadership, hot topics and latest trends in loyalty marketing. Register for a free online account or become a member today!