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Past Presentations

  • Personalization: Intimacy or Intimidation

    Ulta Beauty, E2 Innovation Group, Aginity, AIMIA Download Presentation 
  • A New Frontier in Loyalty: Why Non-traditional Industries are Now Embracing Loyalty as a Competitive Differentiator and Critical Tool for Growing Their Business by Building Consumer Advocacy

    Scott Robinson, Maritz Loyalty Marketing & Kerry Bullock, Johnson & Johnson Download Presentation 
  • Not Your Father’s Loyalty & Rewards Program

    Herve Pluche, Global Vice President, SAP Precision Marketing & Pierre Bourbonnière, CMO, STM Download Presentation 
  • Enhancing Loyalty and Retention by Turning Every Customer Into a Fan

    Gregg Sauter, Saskatchewan Roughriders Football Club & Ruby Newell-Legner, 7 Star Service Download Presentation 
  • Living Loyal: Transitions Optical Focuses on the Journey to True Brand Loyalty

    Jeremy Ages, Dir. Client Engagement, The Marketing Store & Sherianne James, Dir. of North America Marketing, Transitions Optical Download Presentation 
  • Tuning In and Turning On: Cultivating Customer Engagement Data to Drive Loyalty

    Don Smith, Brierley+Partners & Kim Matlock, Hard Rock International Download Presentation 
  • Integrated Loyalty and Customer Segmentation: From Product-centric to Customer-centric and Incremental Revenue

    Phil Rubin, CEO, rDialogue & Vangie Williams, Director, U.S. Pet Vaccines & Therapeutics, Merial Download Presentation 
  • Evolving a Loyalty Program

    Anthony Aguiar, Loyalty Strategist, IC Group & JoAnn McCormack, Sr. Digital & Activation Manager, Novartis Consumer Health Download Presentation 
  • Using Rewards to Connect with Customers and Build Loyalty

    Jeanne Chapman, EVP, Entertainment Corporate Marketing Solutions & Sharon Freed, SVP, Interval International Download Presentation 
  • Testing 1,2,3…4,5,6: 9 Lessons Learned From 6 Loyalty Pilots

    Desmond Edwards, VP of Marketing Services, Bloomin' Brands & Andrew Robbins, President and Co-founder, Paytronix Download Presentation 
  • Loyalty’s Growing Role in Maintaining Customer Relationship

    Eric Holtzclaw, Chief Strategist, PossibleNOW & Nola Ogunyemi-Craig, Head of Customer Loyalty, Cross Country Home Services Download Presentation 
  • Differentiated Customer Experiences That Combat Churn and Drive Loyalty

    Eric Holtzclaw, Chief Strategist, PossibleNOW & Nola Ogunyemi-Craig, Head of Customer Loyalty, Cross Country Home Services Download Presentation 
  • Customer and Employee Experience 2.0

    Mike Phillips, Dir. of Feedback Strategy, Cvent & Barry Altland, Mgr., Learning & Organizational Dev., Community Heath Centers Download Presentation 
  • Introducing the 2014 Loyalty Social Survey: What U.S. Consumers Are Telling Each Other About Brand Loyalty (and What They Could be Telling You, Too)

    Barry Kirk, VP of Loyalty Strategy, Maritz Motivation Solutions & Yazir Phelps, Director of Client Services, evolve24 Download Presentation 
  • Dissecting an Effective Customer Engagement Program

    Jane Ricciardelli, CMO & Brenda Higuchi, SVP, Analytics and Optimization, Exchange Solutions Download Presentation 
  • The New Look of Loyalty: Digital, Social, Mobile, Real-time Delivers 5X Results

    Jeff Nicholson, Vice President, Marketing, Provenir Download Presentation 
  • Managing a Successful Global B2B Loyalty Rewards Program

    Claudio Ayub, V.P. Channel Strategy, hawkeye channel Download Presentation 
  • Rational and Emotional Loyalty in Balance

    Robert Koen, Head of Americas Field Operations, TIBCO Loyalty Lab Download Presentation 
  • A Happy Marriage – When Strategy Meets Technology

    John Bartold, Vice President, Loyalty Solutions & Joe Disharoon, Senior Vice President, Product Management – Loyalty, Epsilon Download Presentation 
  • Creating a Global Loyalty Coalition Brand

    Edmund D. Puckhaber, President, Thanks Again, LLC & Marcin Kosciak, Vice President, CRM and Loyalty, Comarch Inc. Download Presentation 
  • Ownership: A Powerful “Behavioral Currency”

    Stephen B. Klein, Chief Creative Officer, Board Member, LOYAL3 Download Presentation 
  • Is Your Loyalty Program Positioned to Deliver Maximum Financial Success?

    David Andreadakis, Vice President of Loyalty Strategy, Kobie Marketing Download Presentation 
  • Delivering on the BIG Data Promise: Where’s the ROI?

    Connie Hill, President & Founder & David Resnick, Vice President Data and Technology Solutions, VeraCentra Download Presentation 
  • Thought Leadership from the Inside Out

    Stacey King Gordon, Founder and President, Suite Seven Download Presentation 
  • Fitting Big Data into a Not-So-Big Budget

    Jim McLoughlin, Vice President, Paytronix Download Presentation 
  • New Frontiers in Relationship Loyalty Research

    Danica R. Allen, Ph.D., Global Director of Customer Satisfaction & Experience and Tom Hartley, Ph.D, VP-Customer Loyalty, GfK Download Presentation 
  • Harnessing the Full Power of Social to Drive Loyalty

    Marc Steiner, Principal, Lenati and Clay Walton-House, Senior Manager, Lenati Download Presentation 
  • The CRM (K-RM) Story (Kelloggs Relationship Marketing)

    Presented by: Dan Keller – VP, CRM & Loyalty, Kelloggs & Maria Keller –Director CRM & Loyalty, IT Digital Marketing Download Presentation 
  • Engendering Loyalty

    Presented by: Marianne Balfour,Dunkin’ Brands Inc. & Peter Vogel,Plink,Inc. Download Presentation 
  • The Power of Alignment: Creating B2B Strategies to Manage Client Expectations and Deliver on the Customer Experience

    Presented by: Craig Hendrix, Business Intelligence Director,Quintiles & Linda Shea SVP/Global Managing Director, Cust. Strategies,ORC Inc. Download Presentation 
  • How to Use Contextualized Video Experiences to Foster Deeper Engagement & Loyalty

    Presented by: Time Warner Cable & Sunday Sky Download Presentation 
  • Laying the Mobile Foundation: Creating and Utilizing Mobile Databases for Loyalty Programs

    Presented by: Joe Dacey, Sr. Director, Strategic Services Group, SoundBite Download Presentation 
  • Connecting Data and Relationship Marketing to Drive Emotional Loyalty

    Presented by: Maggie Lang, Kimpton Hotels and Restaurants, Sr. Director of Loyalty and Relationship Marketing & Phil Rubin, Founder and CEO Download Presentation 
  • How Modern Marketing Works

    Presented by: W. Scott McNabb, Vice President, Loyalty Solutions, Eloqua & Jennifer Talcott, Director, Loyalty Solutions, Eloqua Download Presentation 
  • Nu Skin Steps to Success

    Presented by: Elaina Herber, Director, Business Development, eCentra & Bernard Chung, Senior Director of Global Solution Marketing, SAP Download Presentation 
  • Cool to Creepy: Balancing Personalization with Privacy

    Presented by: Katherine Dimopoulos, Brand Experience, SCENE & Scott Robinson, Loyalty Consulting & Solutions, Maritz Loyalty Marketing Download Presentation 
  • Leveraging Mobile Loyalty to Increase Brand Loyalty and Drive Traffic to Your Business

    Presented by: Doug Dwyre CEO, Mocapay & Geoff Alexander EVP, Lettuce Entertain You Download Presentation 
  • Power to the People : A New Model for Customer- First CRM

    Presented by: Thomas Hutchinson, Director, CRM and Analytics, Raley's & Bryan Baecker, Director, Loyalty, Communications, dunnhumby Download Presentation 
  • Customer Intelligence Made Easy : A Step by Step Process to Build Profitable Customer Relationships

    Presented by: Connie Hill, President & Founder, VeraCentra & David Resnick, Vice President Technology Solutions, VeraCentra Download Presentation 
  • Driving Innovation in Loyalty – An Integrated Solution of Issuer Rewards and Merchant Offers

    Nandan Mer, Global Loyalty Solutions, MasterCard Worldwide & Jen Millard, Chief Revenue Officer, Truaxis Download Presentation 

Past Expos

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